Alternatives to Capture911

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Everbridge gives public authorities the information they need to quickly assess in real-time the impact on public safety of situations, allowing them to make better decisions and reduce the impact of incidents. Visualize relevant data and intelligence to help them deploy the most effective response. The platform seamlessly integrates modern mobile phone alerting with classic communication channels, such as email and voice calls, radio, television, social media, opt-in address based systems, digital signage, radio, and sirens.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

CrimeCenter's cutting-edge, CJIS-compliant law enforcement software makes it easier to report, investigate, track, and clear cases faster. Secure, cloud-based software that optimizes collaboration, shares information, and improves community interactions. Only certified law enforcement agencies. With mobile-friendly, field-based reporting, empower patrol officers. With robust, end to end case management, you can solve more crimes and close more cases. A web-based Citizen Interaction Portal keeps your community involved in the public safety conversation. To ensure professionalism and high standards, manage use of force, internal affairs, and personnel matters. Assure UCR compliance, manage criminal intelligence, track organized crimes and connect more dots. CrimeCenter was created to assist law enforcement agencies in modernizing incident and investigation management.

Adashi C&C, a complete incident management platform, is designed to assist commanders in handling everyday incidents and large-scale catastrophes. Our incident command software gives fire and police commanders enhanced situational awareness, improved interoperability, detailed accountability tracking, and detailed accountability tracking to manage incidents efficiently and prevent deaths in the line of duty. The product aids commanders in real-time collaboration, tactical plan, resource management, incident reporting, and tactical planning. Public safety agencies around the globe use Adashi C&C, and we continue to expand our capabilities to improve emergency management. Adashi C&C provides robust incident command software platforms. The software is designed to be used at all types of incidents and includes an interactive data dashboard that allows for efficient decision making.

Public safety and emergency response are by nature collaborative. Rave Aware provides 9-1-1 dispatch, first responders, and other emergency service agencies with the situational awareness, information, and tools they need to respond faster, more collaboratively, and more cohesively to critical incidents. The ability to coordinate and share data to an emergency makes 9-1-1 and other emergency response agencies (including fire, EMS and police) more effective in protecting the caller, their community, and the responders. Incidents can occur anywhere. There are many moving parts, whether it is a mental health situation or active assailant. Rave Aware lets you communicate with other jurisdictions, give advance notice, and allocate resources. You can seamlessly interact across jurisdictions from within the Rave platform to increase visibility and share pertinent information.

You can get the information you need when you need it. Dispatchers and officers on the ground need accurate, timely and relevant information from the moment the phone rings to the time help arrives and the incident is concluded. Public Safety Pro's Computer Aided Dispatch Pro solution is the answer. This software will help you make informed decisions that will keep officers and citizens safe. Safety is always the first priority when responding to an emergency call. The CAD Pro was designed to enable dispatchers to quickly share mission-critical data. In an emergency every second counts. You need software which can think and act as quickly as you. CAD Pro's intuitive platforms will help you to communicate details more efficiently and save time.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

Rapid and safer responses with streamlined and efficient solutions Seconds count from the moment an emergency call is received by a dispatch center. Call takers and dispatchers need a reliable system to gather and transmit the information they need so that the situation at hand can be dealt with as quickly as possible. Our CAD 911 system can handle single or multiple jurisdictional dispatching for law enforcement, firefighters, and EMS. Call takers and dispatchers can access data quickly, have powerful mapping capabilities and make global changes in seconds. This allows for the best possible response. Data that is critical to the mission can be instantly shared across disciplines and jurisdictions, reducing the time spent on communication centers and agencies.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

A simple way to evaluate the quality of voice and text-based customer interactions can improve customer satisfaction, agent effectiveness, and compliance with legal requirements and security concerns. Quality control is key to customer engagement. Integrating quality monitoring with recording, survey and survey capabilities allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time customer feedback in order to gain insight into both business issues as well as contact quality. You can easily record, playback and pause both desktop and two-sided voice interactions. Recording provides valuable insights into customer experience and can help agents improve their quality and performance. Robust evaluation tools provide insight into the customer experience and help agents improve their quality and performance. Alvaria Recording can record screen and voice sessions and then be evaluated.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

Crystal Quality is a web-based, unified multimedia recording solution that supports TDM, analog, and VoIP environments. It supports a wide variety of telephony interfaces, including: Analog trunk/extension, digital trunk (ISDN PRI / E1/T1) digital extensions, VoIP trunk/ extensions, discrete radios, and trunked radios. Crystal Quality (Avdor CIS) allows for the management of all types recordings (call centers and contact centers, telephony and mobile phones, screen capture, SMS and Skype for Business), using a modern, simple and easy-to-use user interface. CIS offers several pricing options that allow you to choose the best for your business needs. They also offer the most value and the lowest price. Avdor Crystal Quality Call Recording and Monitoring Solution offers a single solution, a unique and brilliant solution to all your business requirements.

Voxjar can connect to communication platforms, CRMs and data-stores to collect call recordings and metadata from your reps. Voxjar uses Machine Learning and Artificial Intelligence for transcription of your reps' calls and to measure emotions. It then analyzes the call data and content according to the rules you specify. Voxjar provides insights derived from thousands of customer phone calls. These insights can be used to improve agent performance, improve your products, reduce friction, and better understand your customers. Voxjar offers all the tools you need for improving customer service interactions between reps and customers. All of this is possible with one platform: call playback and commenting as well as QA workflows and agent logins.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

This is RAD Software & Consulting's flagship program for law enforcement/public security. It is a mainframe-quality program that allows police to take calls and radio dispatch. No matter how small or large your agency's evidence room may be, it is essential that you can maintain a court-quality record of evidence collected by your agency. You would like to computerize the training records of your officers with powerful features that allow you to perform searches and provide summaries, reports and printouts to keep them up-to-date. This software makes it easy to keep track of all training hours, refresher courses, certifications, and other information that your agency needs. Software is the best way to keep track of firearm performance by instructors in firearms.

The first few minutes of incident response can have a significant impact on life safety. Public safety departments need Mobile Data Terminal (or MDT) software that quickly and safely gets them to the scene. Adashi FirstResponse MDT, a revolutionary product in emergency response software, is available. The dynamic interface allows first responders access mission-critical data such as navigation, pre-plans and custom may layers. They can also view it and access it when they need. Our unique incident response software gives public safety departments all the information they need to provide a coordinated, efficient, and intelligent response. Our MDT software was specifically designed to assist emergency service personnel in their day-today duties. Responders can view all their key information through one interface. No need to scroll through screens or fumble between maps in a moving vehicle.

VTlogger is a web-based, open source (LGPL) software application that can be used in conjunction with our range telephony cards to help you create reliable and simple call recording and call tracking solutions for any size organization or industry. VTlogger can record audio and capture all details of calls (ie. CDR) for voice communications across primary rate (E1/T1/J1) ISDN line as well as analogue trunk lines (ie. POTS) lines and extensions to PBX. Our solutions are ideal for handling thousands of calls per hour or hundreds of calls per day. Our VTlogger software allows you to create a multi-channel analog voice logger or primary rate line call recorder (E1/T1/J1) for as little as a computer and a Voicetronix telephony cards. For a system that supports a primary rate ISDN line, this can be as low as US $50 per channel.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

FirstResponse911 bridges data gaps between public safety agencies. For agencies that share borders or regularly work together, it is necessary to share information on calls for service to provide the timeliest and best response. In these situations, sharing the initial call information quickly and then providing any updates as they occur is the best way to get the response started and then augment with any additional resources as needed. With all agencies getting the same information, there is less confusion and better control of the incident response across jurisdictions. FirstResponse911 provides public safety agencies with the ability to automatically route call data to a subscribing agency based on established policies and procedures. The system enforces acknowledgment of receipt and confirms the intention to respond. When several agencies service an area, FirstResponse911 incorporates customer-defined rules to assign the call to the appropriate agency.

Our CommandCentral public safety suite connects all data to create actionable intelligence and eliminate barriers to collaboration. It also delivers the complete 360deg Incident, from call to case closure. CommandCentral is a unified cloud platform that connects all data and speeds up workflows through automation. Applications are consistent, simple-to-use, and designed to facilitate collaboration and sharing. Intelligent correlation creates a complete and accurate case file as an incident unfolds. CommandCentral was created in collaboration with our customers to make it easy to use and build for collaboration.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

Enforsys is the industry leader in providing software and services that empower those who protect our safety, whether it's cloud-based, hybrid, or on-prem. Enforsys provides innovative software and support for public safety, including mapping, police dispatch, and NIBRS-enabled record management systems. PoliSys 4.0, a forward-leaning, fully integrated, multi-jurisdictional state of the-art decision support system, includes CAD, RMS and full mobile computing capabilities. It offers robust state-of the-art incident call processing that allows for efficient workflow operation. The dispatching process is enhanced by the application's mapping, paging and routing features. 4.0 includes a variety of third-party modules, interfaces, and features.

FirstWatch is there to help public safety and healthcare professionals in North America every minute of every day. We can help you make the most of the data you already have to improve situational awareness, operational effectiveness, and outcomes. By monitoring KPI's, and adhering to patient care protocols, you can improve operational and clinical performance. Get alerts when there are early signs of radioactive, chemical, or biological dangers. Early detection of suspicious activity, crime trends and arson patterns, as well as other incidents of concern, is crucial.

The FLIR CITY is a smart city eco-system. It combines products and innovations from all FLIR technology lines. It focuses on situational awareness and data-driven operations within the public safety space. Smart City solutions include mobile, fixed, and portable sensing devices. This allows communities to quickly shape and customize their own applications using a central cloud management platform. Smart City public safety operations require FLIR smart sensing technology. This technology is essential for everything from roads, streets, intersections, buildings, critical infrastructure, and public places. City agency operators and first responders now have the ability to share data, detect incidents as they happen, access the larger picture, and work more efficiently and collaboratively through sensor connectivity. FLIR CITY solutions can be customized to meet specific needs thanks to the flexibility and scalability offered by the FLIR Cloud.

EIS/RMS-2, a new generation, multi-jurisdictional records manager system, delivers a comprehensive suite integrated modules to law enforcement agencies. The system offers a complete records management solution that meets Federal and State reporting requirements. It also provides data collection and enhancements to investigative capabilities. It also includes an integrated workflow process, extensive reporting capabilities, comprehensive searching, and extensive reporting capabilities. EIS/RMS-2 forms part of the EIS Public Safety Software Suite and integrates seamlessly with other modules, including CAD, Mobiles Civil, Jail, and Civil. EIS/RMS-2 is a solution that will support and enhance any agency's ability to receive, dispatch and collect information. It also organizes, accesses, and disseminates it. RMS-2 unites agency functions and processes into one comprehensive system. It eliminates manual processes, standalone databases, and time-consuming workflow issues that many agencies are currently facing.

Mark43 is a revolutionary software solution for public safety, including police dispatching, investigation casework, evidence tracking and report writing. Mark43 integrates records management and computer-aided dispatch to provide unparalleled data integration and efficiency benefits for its users. This software streamlines police reporting and increases first responder speed and safety.

Caliber Records Management System (RMS), a highly secure cloud technology, allows for the transfer of the right information to the right front-line personnel at the right time. The web-based RMS is fast to deploy and provides unrivalled data-sharing and instant compliance for Federal and State NIBRS. Join over 11,000 private and public security personnel who rely on Caliber Online RMS for speed, data-sharing, and compliance with Federal and State NIBRS. Our new product feature for Community Self-Reporting leverages online RMS Custom forms. This gives agencies a secure, web-hosted point where the public can submit non-emergency crimes reports. Reduce officer to public interactions for minor police report. Reduce non-essential contacts to better serve your community and ensure officers are available to help in emergency situations.

Cistera has mastered complex tasks by making them seem simple. The Cistera Suite allows you to manage all IP telephony applications from one place. All user levels can access the same powerful, yet intuitive portal from multiple locations. Cistera has a global client list that includes all verticals, including education, energy and events, finance, government, health care, and many others. We can work with any medium-sized enterprise that wants to provide exceptional service, enforce compliance, and deliver financial and/or physical protection. Cistera Suite, which includes call recording and emergency alert software allows organizations to listen better. Our solutions are compatible with all major platforms, including LMR connectivity and UC networks. This allows you to see the entire organization. All interactions can feed live data dashboards that allow for call analytics compatible across all devices.

It is a powerful and easy-to-use Mac audio recorder that can easily record sounds and music from any website, application, or VoIP conversation. It can also record from multiple applications at once. You can also edit audio clips directly from the interface using the built-in audio editor. iEasyRecorder – audio recording software makes it easy to record music on your macOS. You can record audio from YouTube videos or podcasts by clicking on the record button. It will save the audio as high-quality MP3, AAC, or M4A files. Record audio from any app, including Spotify, iTunes FireFox Safari, Chrome QuickTime Player, VLC and FireFox. It supports VoIP call recording and can record sounds from voice chat programs such as Skype, iChat or FaceTime. It seamlessly integrates with online radio sites like Lastfm, GrooveShark iTunes and Radio. It can easily be integrated into existing VoIP apps.

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This makes it possible to save every frame of a Skype call, regardless of whether it is in a full screen, floating, or normal window. Skype audio calls can either be saved as MP3 or WAV files with stereo or mono options. TalkHelper Skype recorder makes it easy to save Skype voicemails or Skype video messages. With one click, Skype voicemails will be saved to media files on your local hard drive. You can then review/playback them using media player at any time.

Revcord's mission, through our multimedia communication and recording services, is to empower businesses and mission-critical organisations. Our solutions are used by law enforcement, maritime, military, space exploration and maritime security. The Revcord IQ3 Enterprise platform, the next generation of software for inspections, interviews and investigations is Revcord IQ3. IQ3 facilitates collaboration and reduces expenses. It also mitigates risk for all parties. Revcord offers simple, cost-effective, and practical voice logging options. It also provides state-of the-art integrated multimedia recording that addresses liability and compliance concerns.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Dubber is the leading provider of cloud-based voice and call recording. Dubber is scalable to meet any need and allows government and businesses to access the insights in calls and videos. Dubber can be installed directly on your service and is available immediately. Record recordings securely and compliantly without the need for expensive storage or hardware. Scale infinitely. AI-powered analysis uncovers critical insights. You can find everything from sentiment analytics to keyword trends to notifications. All this from one platform that connects with your data, apps, and dashboards. All your recordings and data can be viewed in one place. Chat, video and voice. Conversational data returns are attractive and affordable because they require no hardware, infinite scale, and flexible monthly plans. AI-enriched insights, from beautiful transcriptions to transcriptions to conversational data.

ASC's advanced solutions allow users to improve their service quality, protect assets, and respond optimally in emergency situations. These kinds of challenges are part of the daily business of companies and public safety agencies. ASC is there to help them capture communication streams and to organize this flood of data into useful information that increases productivity and reduces costs. ASC is a global leader in software for omni-channel recording, quality control and analytics. All enterprises needing to record, including financial institutions, public safety agencies, and contact centers. We can record, analyze, and evaluate interactions across all media including fixed and mobile voice, chat, screen, video, and SMS as well as Microsoft Teams Meetings.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

A solution for emergency and incident management in daily operations, crisis and emergency situations. This command, control, and communication (C3) solution combines data analytic technology with social and mobile tech to streamline and integrate the preparation, response and recovery of everyday incidents, emergencies, and disasters. IBM collaborates with governments and public safety agencies worldwide to implement public safety tech solutions. The same technology is used to manage everyday community incidents and respond to crisis situations. This familiarity allows first responders and C3 staff to engage quickly and naturally in response, recovery, and mitigation without the need for special documentation or systems. This incident and emergency management solution integrates data sources and creates a dynamic, nearly real-time geospatial framework to provide a common operating picture.

IQ Mobile Software was designed to meet operational requirements and can be used by many agencies of different sizes and types. It also provides the foundation for queries such as NLETS, NCIC, and many others. Talk to one of our RadioMobile Reps about how our IQ Mobile Software could benefit your team. IQ Mobile MDC. IQ Mobile Tablet. CAD/AVL SOFTWARE. RadioMobile offers Computer Aided Dispatch (CAD/AVL) and vehicle location in public safety as well as independent commercial markets. IQMobile Software. Our software is flexible enough to adapt to any agency's needs. It is the foundation for queries such as NLETS, NCIC, and many other databases. Computer Aided Dispatch System. IQ SecurCAD - A cutting-edge, customizable CAD system that can be tailored to your department's needs and offers integrated web-based incident reporting.

DragonForce is a mobile collaboration platform that provides mission-critical command, control, and incident management capabilities. The DragonForce Mobile client and DragonForce Web client deliver the collaborative DragonForce experience. Dragonforce was able provide and deploy users in less than an hour. They also trained the city of Salem users how to augment their systems in the new Emergency Operations Center. This allows them to monitor, adapt, respond to, and respond to any situation that may arise. DragonForce was used in the execution, planning, and performance of the President's speech to international public safety leaders. The coordination involved Riot / Protestor Monitoring and Presidential Security. SWAT Sniper tracking was also included.