3CLogic Integrations

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

SAP Sales Cloud. Understanding your customers is key to establishing lasting relationships. Deliver exceptional sales experiences. Increase sales and foster advocacy. Your sales team can spend more time building relationships with customers and engaging them. The SAP Sales Cloud solution can automate and streamline critical selling processes, and empower sellers with intelligent recommendations. Cloud deployment. Unified view of all customers Seamless mobile and offline experience. Intelligent recommendations, insights, analytics. Key Benefits. Sales process automation. Increase win rates. Increase sales effectiveness by using AI recommendations that are tailored to each opportunity. Intelligent automation of labor-intensive tasks such as interaction capture can also help. Sell anywhere, anytime. Engage customers strategically and make each interaction count

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Salesforce empowers sales teams to enhance their effectiveness and reach their objectives more efficiently. As the leading CRM platform globally, Salesforce goes beyond basic functionalities. It equips teams with essential tools designed to expand their client portfolios, discover new prospects, and finalize transactions swiftly from any location. The platform boasts an extensive array of features, such as managing contacts, tracking opportunities, overseeing leads, integrating emails, generating reports and dashboards, forecasting sales, and enabling file synchronization and sharing, among many others. This means you can spend less time sifting through spreadsheets and more time focusing on your business operations. With no need for additional hardware or software, our user-friendly setup assistant allows you to optimize sales processes and address customer inquiries in mere minutes. By linking data across sales, service, and marketing, you can provide buyers with smooth and personalized experiences. Gain a holistic understanding of each customer, including their accounts, activity history, and relationships. Moreover, integrating social data can offer even richer insights into your customers' behaviors and preferences.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Your initiatives will bring more value and help you achieve faster enterprise change. Track, plan, and prioritize work that aligns with business objectives. Enterprise agility is key to better business outcomes. To create value, you must manage outcomes You can gain visibility into your portfolio investments and business strategies to achieve better results. You can track the progress of your funds in real-time to see how they are being spent and the value of the work being done. Plan for adaptability in the face of uncertainty For greater agility, connect your investment plan with your work plan of actions. You will be able to see the project's outcomes and assess top-level investments. You can also adapt to make adjustments as needed. Scale work to deliver faster You can manage both operational and strategic work from one place, and reduce bottlenecks for faster time to market. As priorities shift, optimize and reallocate resources to increase agility.

Great service goes beyond engaging customers. To resolve customer service issues quickly and proactively, connect customer service with other departments. You can improve your customer service from the request to resolution.

With efficient, intelligent services, you can eliminate frustration and increase employee satisfaction. ServiceNow HR Service Delivery gives employees the experience they want. Reduce repetitive tasks and increase employee productivity by using fewer resources. Oversee lifecycle events such as onboarding and offboarding in multiple departments. Enterprise-wide workflows increase efficiency, and give full visibility to the entire process. Increase staff efficiency and service delivery by having a clear view on employee requests.

To quickly respond to and prevent problems, connect field service with other teams or mobile tools. Both customers and workers are safe. Ensure customer satisfaction through efficient management Complete the work the first time Customers are solved on the first visit. Automately assign the best people to the job. Integrate with customer service to ensure that they have all the information they need. Capabilities that scale with you business Field Service Management combines key capabilities and applications into scalable packages that can adapt to your changing needs.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

SAP Service Cloud is a customer service platform that provides great customer experiences across all channels and improves contact center efficiency. Customer loyalty can be increased by providing personalized, reliable omnichannel service. Service excellence can also help drive business growth. You can provide seamless service across all channels, including self-service. Intelligent technologies reduce resolution times and help agents excel, increasing customer service profitability. With contextual support and user-friendly tools, you can improve employee satisfaction and performance. Outstanding customer service is key to supporting sales, commerce, marketing, and other areas. SAP Service Cloud will help your company provide fast and personalized customer service, and increase service efficiency. It connects customers from different channels into one solution, enabling consistent service across all channels.

SAP Store is an online marketplace that provides businesses with access to a wide range of SAP solutions and partner products. Offering more than 3,000 applications, services, and extensions, the store features solutions for various business needs, such as automation, analytics, and customer experience. SAP Store enables businesses to find, try, and buy solutions from both SAP and its ecosystem of partners, including enterprise-ready applications and add-ons. Users can explore offerings with flexible trial and purchase options, easily navigate through categories, and access solutions that integrate with their current SAP systems.

Unified communications and collaboration for enterprises can seamlessly connect individuals anytime, anywhere, and across various devices through Cisco's comprehensive collaboration framework designed for voice and video interactions, messaging, and mobility solutions. The Cisco Unified Communications Manager (Unified CM) delivers dependable, secure, scalable, and manageable call control along with session management capabilities. By streamlining your communications infrastructure, Cisco Unified Communications Manager empowers your workforce and teams to engage effortlessly. This solution encompasses a range of features including IP telephony, high-definition video conferencing, unified messaging, as well as Instant Messaging and Presence capabilities. Redefine your work environments to draw in and retain top talent from any location, equipping them with the Cisco Unified Communications Manager and the essential tools they need to achieve success. With robust features tailored to accommodate mobile and remote employees, whether you are a local family-owned business or a global enterprise, selecting a solution that adapts to your evolving needs is essential for ongoing growth and innovation. Ultimately, implementing Cisco’s unified communications can significantly enhance collaboration and productivity across your organization.

Avaya meets the increasing demands of modern communication with its Avaya Aura® Platform, a cutting-edge architecture designed for real-time communications that employs session-based collaboration technologies. Rather than complicating existing systems or necessitating a complete overhaul, the Avaya Aura® Platform streamlines processes while providing a progressive upgrade path from traditional, isolated, and location-restricted communication systems. This advancement results in a forward-thinking and budget-friendly multimedia communications framework that seamlessly merges existing and future investments in voice, video, real-time collaboration, and beyond. Specifically tailored to enhance people-centric collaboration within today's dynamic enterprises, the Avaya Aura® Platform utilizes a distinctive approach to the Session Initiation Protocol (SIP), integrating media, networks, devices, applications, and presence into a unified infrastructure. By doing so, it not only enhances communication effectiveness but also fosters a more collaborative work environment.