Best Knowledge Management Software for GitHub

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks. GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience. Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations. Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization. GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT. Elevate your communication efficiency and redefine knowledge management with GoSearch.

Use checklists, resources, and internal guides to help you easily onboard new team members. New team members will be able to get to know your product, best practices and culture. Outline is great for keeping your team's shared knowledge searchable, organized, and accessible, no matter if they are experienced remote workers or new to working remotely. Your company handbook should not be kept in a PDF file hidden on a shared drive. It should be searchable, easily updated, and easily accessible so that everyone can find what they need. Outline is very fast. We have worked hard to ensure that Outline responds in milliseconds. Documents load instantly, search is quick, and navigating the UI is fast. The Outline editor was designed from the ground up to make it easy to use but also powerful. Writing and reading docs should be fun.

Zoho Connect simplifies your workflow and automates your operational processes. This cloud-based collaboration tool for project management is suitable for all businesses. It promotes faster communication and better collaboration between teams. Zoho Connect is powerful and scalable. It allows users to create an enterprise social network that allows workers to collaborate on projects and connect in a seamless, cost-efficient way. Zoho Connect allows users to have real-time conversations, share ideas, create apps, contact other members, build their knowledge base and manage their work plans.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Quip accelerates sales in real-time. Reimagine your sales processes using embedded documents, Salesforce data and built-in collaborative features. Quip allows Salesforce customers to easily transform processes such as Account Planning, Mutual Close Plans and Qualification Notes. Standardize, automate and embed real-time collaborative documents within Salesforce records. Quip documents allow you to consolidate your team's communication and work in one place. Use spreadsheets to provide context to data that your team will need to make critical decisions. Streamline your workflow by integrating team chat into each document and spreadsheet. You can also create team chat rooms or use 1:1 messaging.

Managing innovation at a large company can sometimes seem impossible. You have an endless list of stakeholders to engage, an infinite number of data points to consider, and a multitude of obstacles and landmines to avoid... To overcome all of these challenges and revolutionize your business, you need the right tools for the job. This is where Qmarkets comes in. Our software enables you to define and manage intelligent crowdsourcing processes to identify, review, and implement the most relevant ideas, trends, or insights, and deliver immediate ROI for your organization. The Qmarkets Innovation Management Ecosystem caters to every innovation use case, with specific software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With renowned clients like Ford, Intel, Coca-Cola, Volkswagen and UBS, we have a wealth of best-practices and insight to help your organization to achieve its goals. Whichever path you choose, we are obsessed with your success, and will be with you at every step of your innovation journey.

Tettra is an internal knowledge database that uses smart workflows to answer repetitive questions. Tettra allows you to centrally document important policies, processes, and procedures. This makes it easier to onboard new colleagues and reduces the time spent answering questions. Cloud apps consume most of our time. Software continues to consume the world. As a result, we continue to create more information and use more tools. There are downsides to all this information. This fragmentation of tools makes it difficult to share context and agree upon the best decisions, especially cross-functionally. Your best employees should not be asked the same repetitive questions when growing your team. Everyone needs to have access to the same information and principles in order for them all move quickly. Your internal knowledge base is only as good as the contributions of everyone. Tettra makes it easy to share knowledge by referencing content from other systems.

Document everything. This is for you, your team and your users. You and your team can use this place to brainstorm, track and share ideas. An intuitive editor that is powerful but simple. You can embed external web content, including videos, code snippets, and more. Use markdown shortcuts and powerful keyboard keys to stay productive. It's fast, safe, secure, and everywhere you need it. Your team's best-practices, thoughts and ideas will be found here. You can collaborate asynchronously and make new changes. Review and discuss your drafts and changes. Secure, private documents for you and your team. Track everything, view diffs, and revert errors.

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection

Re:amaze helps you build stronger relationships with customers. Re:amaze is a reliable web-based helpdesk that helps businesses support and engage customers through a variety communication channels. Built for high-scalability and robust features, Re:amaze offers a robust set which includes chat, email, and integrations for mobile and social media. Re:amaze also offers key functionalities such as automated workflows and conversation permalinks. They also offer shared inboxes and public help sites. Reporting, FAQs, and satisfaction surveys.

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

We provide a single platform that allows employees to communicate and share information. This makes it easier for work to happen without any friction. We help you create a digital hub that connects all your employees. Today's employee experience is poor. There are too many tools and outdated systems to manage. MangoApps is a modern cloud-based platform that unites content, communication, training and operations for all levels of an organization. This is possible: Over the past 10 years, we have carefully created a broad platform that can help all sizes of organizations meet their future goals with confidence.

Never let onboarding, knowledge silos or context switching slow down your progress. Swimm allows you to create and edit documents that are linked with your code, autosynced, integrated into your workflow, and automatically edited by Swimm. Swimm's language-agnostic editor is paired with Smart Tokens, Snippet Studio, and is the foundation of modern documentation. Create media-rich documents that are compatible with the code. Swimm's Autosync algorithm helps keep your documentation in sync by refactoring and organizing. You don't need to worry about file names, function names or implementation changes. Swimm will keep up with your code. Swimm will monitor your documentation as your code changes and notify you if any of your changes have an impact on your documentation. You can access docs right next the code they reference. Keep your IDE open and continue your work flow. Clicking on a link will open your IDE in a new tab. This tab will contain the Markdown documentation.

The World's Most Powerful Workplace & Document Collaboration Platform. Built for individuals and teams to collaborate and organize all their work from any location. You can quickly create dynamic notes, documents and wikis. All your work can be organized in one place. Bit is a great tool for smart notes, research and client deliverables. You can collaborate with clients, students, partners, and your team from anywhere. You can use guest access to invite clients, partners, and contractors into your organization. You can use bit scales to connect your entire organization, no matter where they are located. All your company knowledge, across all departments, projects, teams, and clients, can be kept in one central hub.

Unlock your team's collective knowledge. Slab is a simple, flexible wiki that breaks down silos. It allows teams to quickly find the crucial information they need, when and where they need it. Slab gives you more control over how your knowledge is organized. For quick reference, pin important content to the top. Sort posts so that teammates know what to read and when. Slab's WYSIWYG editor makes it easy to use. You already know how to use Slab if you have used Google Docs. Slab allows real-time collaboration, which is unlike other wikis. This means that you can never overwrite work, even if two people click on "Save" simultaneously. Slab's fast, accurate search makes it easy for you to find the answers. It searches across integrations and saves you the hassle of opening dozens of tabs to search in a dozen different places. Slab seamlessly integrates to the tools you use for product development. Refer to other tools in a blog post and you'll instantly see more information without leaving Slab.

A developer-friendly documentation platform allows you to share knowledge, quickly onboard developers, and standardize your documents. Developer documentation should be updated and live with your code. Not in a separate knowledgebase outside of the developer workflow. A well-documented codebase will reap the benefits. It's already documented. It's easier than ever to get new developers up and running. No more tapping on the shoulder to inquire about how things work. Doctave allows developers to easily navigate your codebase, as all projects are documented. Developers can easily access institutional knowledge by writing it down. This ensures that you don't lose any valuable information. Doctave integrates with other tools to allow you to document all your projects. Doctave is lightweight, and integrates easily with your existing CI/CD workflow to ensure that your docs are always up-to-date.

As organizations grow, they tend not to document and collect team knowledge in a systematic way. This knowledge can be found in various documents, spreadsheets and legacy wikis. It can also be stored in email threads and chat rooms. AllAnswered is a single platform that allows your team to easily access all the information they need. Mentorship and institutional knowledge are essential to the long-term success for any organization. To ensure that everyone has easy access, you need to tap into the expertise of your top team members. A custom Questions & Answers portal ensures that team knowledge is always available and that no one has to learn everything from scratch. If someone relies on outdated information, an outdated document repository can lead to serious mistakes. If your knowledge base cannot be trusted, it is of little value. AllAnswered provides your organization with a modern Wiki editor, built-in workflow and makes it easy to keep your knowledge base current.

Intelligent learning tools allow you to centralize knowledge, create and share content and deliver instant answers. Basewell is an online learning platform that was designed for the way people learn and work in today's world. Learning tools are designed to complement in-person learning experiences, not to replace them. Force teams to rely on gut feelings and guesswork when they are away from their desks or each other. Basewell solves this problem by centralizing information, generating dynamic content and answering questions within seconds, instead of days. Content creation using generative AI, file integrations, and more. Knowledge gaps, blindspots, and issues (before your team is affected) Handcrafted to be fast, intuitive, and powerful. Tags help you to route the right content at the right time. Ideal for structured training, such as during onboarding. All your manuals and spreadsheets. All you need is a global internet connection.

Onna, a real time search solution, allows you to connect and search across a growing number of cloud platforms. Onna helps users access eDiscovery and find high-value items across all legal departments. Onna allows users to report, collaborate, manage compliance, and share documents. Onna integrates well with other data sources such as DropBox, Confluence, and Gmail.

Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

Ask any question in natural language and receive a concise ChatGPT answer. No more time-consuming keyword searching across multiple sources, or skimming through long articles. ASK's tagless AI technology analyzes communications from customers, revealing their voice in a single sentence that shows you where to focus. We use best-in class security practices to protect your data and ensure it is in line with privacy policies. You'll be up and running within hours. No tagging, no ontologies, no content mapping. Our AI handles everything. We integrate with communication platforms, workspaces, project-management platforms, customer ticketing, knowledge bases, and more. We've got your back, no matter what you use.