Best IVR Software in Africa

Voxco IVR, a cutting-edge interactive voice-response (IVR), survey system, allows respondents to self-complete prerecorded surveys via telephone keypad or automated messages. Voxco IVR is easy to use and economical. It works in two modes: a survey mode (the respondents answer questions using a touch-tone interaction on the phone) or a messaging mode (the Sysetm broadcasts messages to customers satisfaction programs). Voxco IVR allows organizations to improve their services and increase customer satisfaction by allowing them to send prerecorded messages to a wide audience at any time.

Plum Voice is the market's leading independent provider of interactive voice response (IVR). With its comprehensive Cloud IVR solution, the company powers telcos around the globe. The Plum Voice Cloud IVR is reliable, flexible, secure and allows users to automate and manage their most important business processes and customer touch points over the phone. It does not require complex telephony infrastructure. Plum Voice Cloud IVR is HIPAA and PCI DSS level 1 compliant. Users can rest assured that the Plum Voice Cloud IVR will securely handle financial and medical information.

Installing Salon Call Manager ensures you'll never miss a client call again. Imagine the additional revenue that Salon Call Manager could bring to your salon and the new clients it would bring. Salon Call Manager automatically sends a text message to your caller, letting them know that you will be calling them back. Then prompts your receptionist with an'missed phone alert' to make sure they call and book the appointment. Salon Call Manager's on-hold marketing and promotional messaging can turn your phone system into an effective sales tool. Engaging clients with professionally recorded marketing improves your brand image, reduces caller fatigue, and makes their wait more pleasant.

CARES collects customer data and passes it along during the customer experience journey. Agents and customers do not have to repeat themselves. CARES will connect a call to the agent who was assisting the caller at the time the call was disconnected. This preserves continuity and accuracy of the interaction. Prioritize routing your calls to VIP customers to the front of the queue. Your customers can press or speak through your phone menu. CARES is customized to meet the needs of your company. Customers get account-specific information while waiting in a queue. This saves time and allows for a personalized service experience. Callers have the option to be called back by the next available agent, rather than being put on hold. This allows them to make better use of their time and not lose their place in the queue.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Contact Center is an integral part of customer relationship management. It drives customer experience. Large companies use contact centers for support, service, feedback, and marketing functions. However, smaller businesses rely on them heavily for direct marketing campaigns. Easy integration with third-party databases, CRMs, and connectors allows for easy capture, analysis, and leverage of customer data. This can be used to improve customer relations and business productivity. CZ Contact Centre can be used on-premise or on the cloud. It can be scaled to meet all your business requirements and is customizable. We know that your business could be a start-up or a medium-sized business. It can also be a large business. We offer a variety of product packages depending on your business needs.

Newbridge offers a UCaaS cloud-based contact center platform technology solution. This includes Omnichannel, IVR and Social Media. Newbridge is the industry's leading contact center platform, offering innovation, customization, affordability, and a wide range of services. We work with industry partners and experts to optimize, support, and design the people and processes using state-of the-art SaaS technology. We rely on our trusted partners for other technology needs such as infrastructure, IT support, MSP requirements and cabling.

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Virtual Cloud Phone System allows you to run your business from anywhere. Start at $12/month to transform your business phone number into an online virtual phone system. Personal phones can be used as a business number. You will get auto-attendant, extensions and greetings. Call routing, voicemail-to–email, call routing and more. No hardware is required.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Bigmouth, designed by Talking Technology, is a complete voicemail and phone tree automatic dialer package. This software application generator and single line hardware card has won numerous awards. It allows for the creation of voice mail, voice transfer (Automated Attendant), interactive voice responses, and auto dialer applications. Bigmouth's application generator provides resources for message notification and remote access. Bigmouth allows developers, VARs, and end-users to easily create message retrieval systems that can be used by both inside and outside users. This gives both the possibility of retrieving and sending messages. BigmOuth can be used as an auto dialer to reach groups, clubs, churches, and schools. BigmOuth can dial up to 300 members to leave a message. BigmOuth can dial groups of unlimited length using the Goldmine Telemarketing Module.

Interactive Telesis makes a living by developing services and solutions that transform your business into advanced technology. We are a leader in the Computer Telephony market with over a decade of industry experience and a large customer base. Every single day. We understand that solving complex problems and implementing solid solutions are the key to solving your business challenges. We are here to help you. To provide products and services that are solid enough and flexible enough to meet today’s demanding business environment. InvestorREACH gives potential investors and investors instant access to the latest corporate and shareholder information by simply picking up a touch-tone telephone. Investors can get the information they need in minutes and not weeks or days. Our automated system allows your Investor Relations staff to spend more time with analysts and brokers and less time answering individual investor questions.

CopiaFacts is a collection of telephony software products. It includes FaxFacts E-MailFacts VoiceFacts. FaxFacts offers a variety fax solutions including fax server, voice broadcasting, high volume personalized mail merge, fax-on demand, fax to email and vice versa. E-MailFacts improves e mail broadcasting by verifying the recipients' e mail domain before the email is actually sent. VoiceFacts offers IVR and voice broadcasting solutions. SMS is now available.

A cloud platform that is intelligent, infinitely scalable and customizable to meet all your needs. You can use the latest voice response technology to improve the quality of every interaction and build personalized, fast and efficient self-service across all channels. Artificial intelligence in your contact centre can transform your customer service. Our solutions enable dynamic conversations that are rooted in context and customer intention through intelligent automation, chatbots and virtual assistants. You'll build customer loyalty by creating a digital journey that meets the needs of your customers. You can increase your competitive edge by offering a flexible solution that is fast, efficient, seamless, and allows customers to connect with you via the channels they prefer.

The Avaya Diagnostics & Tools tab is product-based and will provide links to both product-diagnostic and Web Site administration tools. You will also find tools specific for the product that you have selected. OnAvaya™, Powered by Avaya IP Office, and IP Office Contact Center For Business Partners.

On-Demand self service solutions transform customer service interactions from voice encounters into visual experiences. They resolve customer queries, improve customer experience and reduce costs. Zappix Visual IVR transforms traditional voice calls into digital and visual self-service, making it more convenient, flexible, and faster for customers. Visual IVR allows customers to resolve customer service issues by themselves, no need to call a Call Center Representative (CSR) or get lost in complicated voice IVR menus. Visual web-apps that are cloud-based deliver digital self-service to all digital devices customers use. End-to-end automation is available on multiple channels for a fraction the cost of building and maintaining a native application. Automate common service tasks like appointment confirmations, order tracking, FAQs, and appointment confirmations.

IVRS plus is a leading provider of cloud telephony solutions. It empowers B2B and B2C businesses with powerful IVR tools that can improve their operational efficiency, service quality, and customer satisfaction. We are communication partners to many industries. Our experts combine self-service and AI-based IVR solutions to provide NextGen communication options for all industries, regardless of size. Our clients include banking, real estate and healthcare. We also provide services for telecom, travel, financial service, insurance, manufacturing, retail, transport, logistics, and other industries. Our reliable IVR system and extensive experience with global inbound and outbound interactive communication has allowed us to handle many different types of communication.

Technology without knowledge is worthless. Artificial Intelligence, Speech IVR, Natural Language - their impact is based on the expertise behind them. Our expertise is in knowing how to use that technology and who to partner up with to achieve success. We can use virtual agents, machine learning, data mining and analytics, as well as a variety of technologies to enhance your customer experience and optimize your performance. We can design and support an ecosystem devoted to effective customer engagement that leads to positive business outcomes. We can create a plan for a perfect customer experience, using the technology you already have or recommending a new one. Prototypes can be made quickly and at a low cost/low risk to validate the use case, test the technical feasibility and identify opportunities before investing.

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

Diamond Voice offers hosted telephone solutions throughout the country. We are proud to have many top companies from a variety industries as our clients. Our Sales Engineers have extensive knowledge in telecommunications and cloud-based telephone systems. They combine customer service excellence with a deep understanding of the system's capabilities. We are experts in business-class telephone solutions and innovative IVR applications for cloud telephone platforms. Hosted telephone solutions that are affordable and innovative provide companies with reliable communications in today's competitive market. Diamond Voice is privately owned and family-owned. We bring the same passion and loyalty to your business as we do to ours. Loyalty, reliability and honesty are our core values. Diamond Voice is committed to providing exceptional technical support. Diamond Voice provides technical support 24 hours a day, and is available to answer any questions.

Wolkvox, a cloud-based call centre management software, helps businesses streamline communications across multiple web chat applications and social media channels like Telegram, WhatsApp Line, Line, Twitter, Facebook and Instagram. Organizations can manage their interactions via video calls, email, SMS, phone, and mobile devices. wolkvox allows enterprises to monitor multiple customer groups, record and analyze client interactions, and generate reports to track agent and campaign performance. It features a drag-and drop interface, simultaneous calling and Artificial Intelligence (AI-enabled speech analysis), gamification, and many other features. Administrators can also use the predictive dialer for creating custom rules for virtual agents, call routing, messages, and templates for email campaigns and SMS campaigns. Wolkvox integrates with many third-party ERP, business intelligence and CRM systems.

Many customers would rather have their issues resolved digitally, when possible, than by calling. And no one wants to waste their time listening to hold music. They don't realize that digital is an option. Nuance Voice to Digital uses AI-based self service and call deflection capabilities to direct callers to digital channels. This is both cheaper for you and easier for your customers. Advanced Natural Language Understanding (NLU), transcription, and call deflection transform your IVR to a responsive, proactive channel. They capture caller needs accurately and redirect them to digital channels for faster resolution. You can increase customer loyalty and customer lifetime value by providing immediate assistance to callers. This allows them to resolve issues quickly and without waiting. It also reduces the likelihood of customers abandoning the queue. Customers can choose the best option, and they can also set the pace of the conversation.

Businesses must keep up with changing customer needs in order to succeed in today's digital age. Marketers and customer service representatives don't want customers to be reluctant to accept their products and services. However, this can be difficult due to limitations in IT infrastructure and resources. CSG CallCanvas Express is a flexible platform-as-a-service (PaaS) solution that lets you manage virtually every aspect of your inbound and outbound call flows easily and efficiently. CSG offers a consolidated interaction management solution that is both flexible and simple to use. You can deploy changes quickly and without waiting for maintenance windows. This saves time and money. CallCanvas Express allows programmers to control their applications and make modifications such as changing the call transfer hours, or adding or removing a prompt. All this is done in real-time.

Our conversational intelligence platform enables your agents to provide frictionless customer service via voice, email, or chat. Conversational AI can be integrated into your CX workflow to speed up and reduce costs and response times. Human agents can quickly resolve complex and specialized calls by having instant access to critical information and step-by instruction. To retain customers, provide personalized support and solve issues faster. Virtual assistants powered by AI reduce response times and provide quick resolutions. This drives efficiency, loyalty and growth at all stages of the customer's lifecycle. You can have dynamic, purposeful conversations with your customers around the clock. This will keep them engaged and convert prospects and visitors to qualified leads. Our virtual assistant solution can be easily integrated across social media and instant messaging channels, allowing you to connect with customers.

Enjoy the benefits of our patented contact centre technology. By eliminating hold time, you can create a better customer experience and increase customer loyalty. Increase contact center productivity and decrease the need for additional staff. Increase incremental revenue, encourage repeat customers and spend less overheads. You can reduce complaints and build trust between your customers by lowering Abandonment rates up to 60%. Reduce expensive toll and trunk fees and other unnecessary telephony expenses. You can achieve and exceed your goals in terms of NPS, SLAs and other metrics such as ASA, CSat and AHT. Call-backs improve customer experience, improve metrics, increase ROI and smoothen out call spikes with a click. Stop suffering from weekly stress due to call spikes. You can deliver a great customer experience by offering call-backs via any channel at any time. Explore all the features that will empower your call center.