Nuance Conversational IVR Description
Nuance Conversational IPVR solves inbound phone queries using natural, human-like interactions. This encourages self-service and increases customer satisfaction. Customers can speak freely with Nuance Conversational IVR and resolve their problems as if they were talking to a live agent. Intelligent voicebots anticipate customer needs, offer personalized greetings, and change speaking styles based on the context of the conversation--resolving cases first time and freeing your agents to focus on higher value tasks. Nuance's intuitive interactive voice-response system allows you to create customized, automated voicebots that address customer queries, improve agent experience, and improve contact center results. Simple, effective self-service can speed up resolutions and increase loyalty.
Nuance Conversational IVR Alternatives
Talkie
All you need to build, train, and manage voice assistants is one place. Talkie is your one-stop shop for conversational AI. It allows you to create powerful virtual agents without writing any code. It is easy to implement. Scales on demand. Our voice assistants are easy to interact with. Customers can speak at their normal pace, interrupt, or change the subject at will, much like a conversation between people. Voice assistants are able to answer repetitive queries and provide support 24 hours a day, significantly reducing your contact center costs. To improve customer service, provide zero on-hold time as well as first-call resolution. Agents can spend more time solving complex queries and providing personal support. Customers will be less frustrated if they receive the same level of service and accuracy on every call. You can create virtual agents by using a drag-and-drop interface. This allows you to quickly create agents that help customers reach their goals.
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KooKoo
Our cloud contact center solution can be used to run blended telephony operations. It is available in all three modes: outbound, inbound and outbound. It is cloud-based so you can set it up in just minutes. It is easy to scale, manage remote workers, and access advanced analytics, reporting, and customer experience features without any hassle. Inbound call centers are an integral part of any call center solution. This system handles all incoming calls from customers and responds to their needs based on your business parameters. Business must follow customers wherever they are. Today's customers communicate via multiple platforms. You need a Contact Center that is agile and supports multiple channels to better connect. Our multi-channel Outbound Call Center solution lets you target specific segments and improve customer interaction.
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Nuance Voice‑to‑Digital
Many customers would rather have their issues resolved digitally, when possible, than by calling. And no one wants to waste their time listening to hold music. They don't realize that digital is an option. Nuance Voice to Digital uses AI-based self service and call deflection capabilities to direct callers to digital channels. This is both cheaper for you and easier for your customers. Advanced Natural Language Understanding (NLU), transcription, and call deflection transform your IVR to a responsive, proactive channel. They capture caller needs accurately and redirect them to digital channels for faster resolution. You can increase customer loyalty and customer lifetime value by providing immediate assistance to callers. This allows them to resolve issues quickly and without waiting. It also reduces the likelihood of customers abandoning the queue. Customers can choose the best option, and they can also set the pace of the conversation.
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R Systems
R Systems' goal is to help organizations identify and mitigate customer journey hindrances. This is done by using the power of AI, data analysis, natural language processing (NLP), and deep neural networks (DNN). Understanding the essence of customer experience will help you improve the way customers respond to your brand in terms engagement, loyalty, retention. To gain actionable insights and make informed decisions about retaining and acquiring customers, organizations need accurate data and metrics. Our data analytics framework will allow you to improve First Contact Resolution (FCR), reduce customer effort and optimize self-service options. It can also help you manage seasonal spikes in demand. Your customer experience will improve with every interaction when R Systems is on your side. Our services allow you to collect data from customer interactions to gain insight into behavior.
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Company Details
Company:
Nuance Communications
Headquarters:
United States
Website:
www.nuance.com/omni-channel-customer-engagement/voice-and-ivr/conversational-ivr.html
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Product Details
Platforms
SaaS
Type of Training
Documentation
In Person
Videos
Customer Support
Phone Support
Online
Nuance Conversational IVR Features and Options
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