Best Help Desk Software for Small Business - Page 11

GoDesk makes it easy to give your customers the answers they need, faster than ever. Ideal email support tool for startups or SMEs.

Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.

Aritic Desk provides real-time performance insights by analyzing various ticket attributes, the agents involved, and time tracking metrics. Avoid the limitations of manual reporting to evaluate your team's performance for each client or agent. Foster and enhance teamwork through instant chat support systems. Say goodbye to pseudonyms and generic response templates; engage authentically with your clients and agents to deliver truly relevant solutions. Ensure that communication is seamless by allowing your agents and clients to interact in their preferred languages, as the language widget becomes accessible once the app is installed. Delve into comprehensive analyses of each profile, starting with ticket creation statistics, the individuals responsible for them, and their current status. Utilize filters to extract precise information, such as identifying which agents are most active in ticket creation and client engagement. Aritic Desk is equipped with a plethora of features designed to streamline the management of your online customer interactions, ultimately leading to enhanced customer satisfaction. By leveraging these tools, businesses can better understand their service dynamics and elevate their support strategies.

Zendo allows businesses to deliver services to customers from one location. Zendo makes it easy to sell custom services online. It also saves time by reducing context switching and manual repetitive tasks. Zendo can eliminate email, project management, accounting, proposal, CRM tools, and other context switching. You can manage the entire sales and delivery process from A through Z. A is when a customer contacts you with an inquiry, while Z is when the service has been delivered. For maximum convenience, customers can pay via the chat link right after you have sent them an estimate. Zendo has a simple-to-use Customer Profile and chat-like Communications tab. This allows you to manage all communication between your team members and customers. You can view all customer's past requests and search all shared files between them.

CloudOffix provides businesses with a fully integrated and automated platform to manage their business operations. This all-in one platform focuses on bringing customer experience, employee experiences, user experiences, and digital experience together, making it easier for business to improve communication and collaborate and provide a seamless service for both employees, and customers. CloudOffix offers a variety of products, including -Sales Cloud Marketing Cloud Cloud Ecommerce Invoicing Cloud -HR Cloud Cloud Help Desk Project Cloud { -Social Cloud|Social Cloud}

IncidentIQ is committed to supporting teaching, learning and asset management by transforming technology support, asset administration and services delivery to meet today's needs of K-12 schools. IncidentIQ is digitizing service delivery in K-12 schools to empower teachers, students, and support staff. IncidentIQ is revolutionizing how school districts offer and manage services, from help desk ticketing to IT asset management and maintenance work orders. Get learning devices into students' hands quickly. You can quickly check out devices. You can track previous ownership and storage location. Asset management tools for enterprises, designed to handle the complexity of today's K-12 technology. Asset management software allows you to keep track of important asset information in real time. This software reduces administrative costs, streamlines the service management process, and gives you greater visibility into asset usage.

Eliminate the hassle of missed inquiries, excessive back-and-forth communication, and the frustration of incomplete information by embracing clear organization and transparency. OTOBO is a highly adaptable solution that integrates seamlessly with your unique organizational processes. Originating as a fork of the ((OTRS)) Community Edition, it features an entirely revamped service portal. You can either manage the system independently or allow us to handle it for you, ensuring that you maintain full flexibility. Even after the end of life for OTRS 6, OTOBO continues to receive security updates and new functionalities. The customer portal serves as the primary interface for both your clients and team members, boasting a modern, appealing, and user-friendly design. This redesign focuses on a sleek, contemporary aesthetic while significantly enhancing the overall user experience. The newly organized layout simplifies navigation in OTOBO, which in turn elevates the quality of the requests you receive and streamlines the support process. By adopting OTOBO, your organization can foster more effective communication and improve overall efficiency.

Ticketing involves often working with a variety of data. A ticket can contain everything from general inquiries to confidential personnel information. Znuny has developed a comprehensive concept of rights and responsibilities that governs access to specific areas. Znuny is the central of customer communication and uses different entities to interact. Znuny allows you to link business processes and tickets. Business processes can be first designed in Znuny and then implemented within tickets. Customers can also access this knowledge database through the customer self-service portal.

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

SemanticForce stands as a comprehensive platform for media and e-commerce intelligence and engagement, harnessing the transformative power of deep listening to generate beneficial outcomes. Unlike traditional media listening tools that offer a narrow scope of data, SemanticForce's all-encompassing media intelligence solution allows you to gain extensive insights and visibility across your data landscape, no matter where it originates. Our robust listening ecosystem spans a wide array of sources, including online news, forums, influencers, domains, advertisements, and pricing strategies, delivering an unparalleled level of intelligence and safeguarding for your brand. With the ability to analyze and categorize millions of dialogues from news outlets and social media, you can easily identify emerging trends and connect with topics that matter to your target audience. Moreover, you will be empowered to promptly uncover both positive and negative sentiments regarding your brand within social media channels. By receiving real-time alerts, you can swiftly address any unfavorable discussions, ensuring that your brand maintains a positive presence and promptly responds to consumer concerns. This proactive approach not only enhances reputation management but also fosters deeper engagement with your audience.

Creating an issue has never been simpler, as OfficeAmp allows you to log your concerns effortlessly from any location. It efficiently assigns the issue to the appropriate individual and keeps you updated on its status until it's resolved. When employees have requests but are unsure whom to approach, OfficeAmp serves as the central hub for all their inquiries. You can manage all your needs directly within Slack or Teams, ensuring you receive notifications for all raised tickets at any time and from anywhere. Furthermore, you can establish rules to direct issues to various team members, balance workloads across your team, generate reports, and monitor key metrics. All issues are systematically categorized and prioritized, ensuring that you're always focused on the most critical tasks at hand. Setting up and training OfficeAmp is remarkably straightforward; simply enter your questions into the user-friendly dashboard and watch as it transforms into a powerful assistant. With its intuitive interface and robust functionality, OfficeAmp streamlines communication and enhances productivity across your organization.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Paillor is an employee support and automation platform powered by Gen-AI that consolidates knowledge base, SaaS automated, and help desk functionality into a single platform. It integrates all business applications in one place. Employees can easily find information, automate tasks and increase productivity through Slack. Paillor is able to handle a wide range employee requests including software requests and troubleshooting. It also handles password resets, knowledge searches, employee onboarding and offboarding. Paillor uses advanced large language models and sophisticated machine-learning algorithms to efficiently execute actions across the company, ensuring tasks get completed quickly and effectively. Sign up now for a free account - no credit card required, and no trial period.

Provide tailored and immediate responses through AI-enhanced support, ensuring customers feel appreciated and understood, which in turn enhances their satisfaction and loyalty. Reduce operational expenses by offering 24/7 assistance, enabling your staff to concentrate on more intricate challenges while the AI proficiently manages standard inquiries. Optimize workflows with features like automated ticket handling and real-time AI suggestions, which can significantly enhance productivity and reduce response times, ultimately leading to increased sales and income. As your business grows, effortlessly expand your support capabilities without sacrificing quality, thanks to the flexible design of AI support solutions such as CX Genie. With a goal of making AI accessible to everyone, CX Genie simplifies the process with just a few clicks. It consolidates various tools into a single unified platform, allowing you to customize solutions that cater specifically to your business requirements. By harnessing sophisticated AI technology, you can provide more intelligent, rapid, and precise customer support, ensuring that your customers always receive the assistance they need. Additionally, this system fosters a culture of continuous improvement, enabling businesses to adapt swiftly to evolving customer expectations.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Maximize the benefits of your remote assistance solution with N-able Take Control. Created by N-able, this entirely cloud-centric remote control software features live two-way communication, connections in just five seconds, and efficient remote sessions. Additionally, it includes dependable support tools such as command line access and Windows event viewer. N-able Take Control also utilizes peer-to-peer technology, facilitating immediate and on-demand remote support for a variety of devices including Windows PCs, Macs, as well as iOS and Android mobile devices. Whether you require quick fixes or ongoing support, this software ensures that help is just a click away, enhancing productivity and user satisfaction.

ReadyDesk is a fully online help desk software solution equipped with robust features designed to satisfy the needs of businesses of any scale. This platform enables customers to quickly resolve their issues through various methods, such as submitting tickets via the customer portal, accessing self-service support articles in the knowledge base, automatically generating tickets through email communication, and engaging in live chats. Both customers and technicians can create tickets through the web interface or via incoming emails, with support for file attachments and comprehensive tracking of all ticket-related activities. Technicians can efficiently manage multiple tickets simultaneously, utilizing the tabbed interface at the bottom of their screen. Additionally, you can create multiple customer portals to accommodate an unlimited number of departments or companies, each with customizable logos and settings. Customers benefit from the ability to view their existing tickets, initiate new ones, access invoices, monitor assets, download resources, and engage in live chat sessions, enhancing their overall experience with the service.

Absolute Performance offers a core of proactive infrastructure and application support, 24/7 monitoring, management, and modernization services to make technical and security headaches a thing past. We are always looking for ways to leverage technology to increase your business's performance. IBM recognizes one company each year from a field that includes thousands of Managed Services Providers (MSP) in North America with the Leadership in Technology and Innovation award.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Introducing an effective yet straightforward help desk solution, EvantoDesk eliminates the need for ticket IDs and customer portals, opting instead for direct personal emails that create satisfied customers. With this approach, there are no cumbersome ticket numbers or login requirements; customers simply receive an email response. This system allows for the swift management of customer communications while ensuring that every inquiry is addressed without oversight. Team members can effortlessly collaborate on any email through features like @mentions and notes, enhancing communication and productivity. Gain insight into your team's efficiency with important metrics, including response times, resolution rates, and customer satisfaction scores. Relying solely on traditional email can lead to time-consuming issues like repeated responses and confusion over who is handling specific inquiries. EvantoDesk streamlines these processes, ensuring your team operates efficiently while maintaining high levels of customer contentment. Trusted by a diverse range of businesses, EvantoDesk is designed to enhance both team effectiveness and customer relationships. This software empowers companies to deliver exceptional service while simplifying the help desk experience.

Every day, we dedicate ourselves to providing top-notch IT outsourcing services that remain seamlessly in the background. The most effective managed IT service is the one you don't even think about, allowing you to concentrate on your core business activities. Our comprehensive IT outsourcing solutions and network management cater to organizations just like yours, addressing a wide array of needs such as desktop support, employee inquiries, training, and troubleshooting. We handle everything from network administration to managing firewalls, switches, and routers. Our Microsoft support ensures you stay connected, as we endure the long hold times on your behalf. We also offer cloud services including Azure, VMWare, blob storage, and virtual servers, as well as the implementation of Microsoft 365 and Office 365. Additionally, we handle Microsoft licensing as your Cloud Solution Provider (CSP), especially with significant changes on the horizon from January 1, 2022. With help desk and network support available around the clock, you can save up to 75% or more on IT payroll by outsourcing, which is a smart choice when considering the unpredictability of employee availability due to illness, vacation, or turnover. Partnering with a managed IT service provider like IGTech365 allows you to pay a predictable monthly fee, significantly more affordable than hiring a single IT professional, while ensuring your technology needs are expertly managed.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

Empower your service desk agents to focus on critical issues while FootPrints handles the routine tasks seamlessly. With features like email support and automated workflows for approvals and ticket assignments, you can trust that FootPrints operates efficiently without requiring constant oversight. Its rapid implementation, ready-to-use best-practice templates, adaptable licensing plans, and minimal hardware needs establish FootPrints as the preferred choice for service management. Elevate your service desk operations beyond the basics with straightforward integrations and a capacity to evolve as your organization expands. Additionally, FootPrints enables you to manage various functions such as project management, bug tracking, HR, and facilities all within a single application, streamlining your processes effectively. This comprehensive approach allows for enhanced collaboration and productivity across multiple departments.

An all-in-one dashboard designed to streamline your workflow, where you can track all essential metrics in a single location. Generate leads effortlessly through a variety of channels, including feedback forms, live chat, notifications, or by importing your own data. Configure automated and trigger-based emails to deliver personalized content and offers to your potential clients. Ensure your team stays on top of hot leads with timely reminders and segmentation. Monitor lead conversion rates within the funnel and follow up as necessary, at optimal times for each lead. You can import multiple lead lists while we prevent any duplicate entries. Enter leads manually or capture them through live chats seamlessly. Utilize smart exit popups to convert anonymous website visitors into leads effectively. Transform visitors into paying customers and increase revenue by providing exceptional support and driving sales. Collect valuable feedback while assisting customers like an expert, ensuring no inquiries are overlooked and client satisfaction is maintained. Offer support across both web and mobile platforms, even during off-hours, with a personalized FAQ page tailored to your brand. This comprehensive system not only enhances lead management but also fosters long-lasting customer relationships.

Our solutions empower your team and enhance your business operations, enabling improved service delivery both internally and to your clients outside the organization. HelpMaster is the ideal system for small businesses needing a reliable way to log, track, and resolve daily challenges, equipped with essential features while also offering advanced options for future growth. For larger enterprises aiming to integrate their evolving support services with ITIL® and other service management methodologies, HelpMaster serves as a robust and thoughtfully crafted tool that facilitates alignment with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and beyond. By harnessing the capabilities of your support team alongside our software, you can unlock significant advantages that stem from superior customer service and effective IT service management practices. With the right tools in place, your organization can thrive and adapt to the ever-changing demands of the industry.