Softeligent Description
Softeligent assists in efficiently managing your telecom expenditures, encompassing landline services, internet access, data connections, and mobile services. By utilizing Softeligent, you can streamline your services, ultimately reducing the financial burden linked to wireless devices and service agreements. Additionally, it enables you to monitor your inventory effectively. You can leverage Softeligent to allocate IT-related costs appropriately across different departments in your organization. Furthermore, by keeping tabs on your IT assets through this platform, you gain insights that enhance your overall management of owned resources, ensuring optimal use and cost efficiency.
Softeligent Alternatives
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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VIZOR
VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.
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N-able N‑central
Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices.
These are the key features:
* Monitor almost all devices, including Windows, Linux, and macOS
* Get complete visibility across your network and cloud services without the use of additional network monitoring software
* Automated patch management policies can be created to ensure that devices are always up-to-date
* Automate your workflow with drag and drop scripting in automation manager. No need to write code!
* Remote support across platforms and devices with the integrated Take Control feature
* Use N-able MSP manager to manage tickets and billing.
* Secure your data with integrated backup, EDR and AV.
* Available on-premises and hosted cloud solutions to suit your business needs
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Pricing
Pricing Starts At:
$250 per month
Integrations
No Integrations at this time
Company Details
Company:
Softeligent
Headquarters:
United States
Website:
softeligent.com
Media
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Product Details
Platforms
Web-Based
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Online Support
Softeligent Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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