Business Software for Zendesk

TaskCall is a comprehensive platform tailored for automated incident response and management, specifically aimed at IT and DevOps teams. It provides a variety of features including on-call management, AIOps capabilities, automated workflows, real-time call routing, analytics, tools for stakeholder communication, and integration options. This solution is relied upon by various sectors such as retail, healthcare, financial services, and government entities. By utilizing TaskCall, organizations can enhance their ability to identify, react to, and resolve incidents efficiently, thereby reducing downtime and fostering improved collaboration among team members. Moreover, its robust analytics tools empower teams to continuously optimize their incident management processes.

Call Optix is an innovative platform that utilizes AI for sales intelligence and voice analytics, turning customer interactions into actionable revenue insights. It provides automatic transcription and analysis of each call, incorporating sentiment analysis and dynamic tagging to uncover trends and identify upselling possibilities. Additionally, the AI is capable of extracting tailored fields pertinent to your business, such as check-in dates, policy numbers, and vehicle preferences. Performance scorecards for agents evaluate call quality and efficiency, offering managers insightful visibility regarding both strengths and areas needing improvement for focused coaching. The Business Intelligence Dashboard functions as an up-to-the-minute command center, displaying call metrics, talk time, and revenue statistics, while the visual Sales Board and Pipeline Funnel facilitate the tracking of deals through customizable stages, complete with win/loss ratios and conversion information. By streamlining the entire process from lead acquisition to deal management while maintaining a comprehensive activity history, Call Optix integrates conversation intelligence and CRM into a single platform, supported by AI agents that manage bookings, qualify leads, and conduct follow-ups effectively. This cohesive approach not only enhances operational efficiency but also empowers teams to make informed decisions that drive sales growth.

EBoo is a cutting-edge real-time AI voice platform that empowers businesses to create, implement, and oversee intelligent voice agents tailored for customer support, sales, and various operational applications. This innovative platform streamlines voice interactions by managing tasks like handling inbound customer inquiries, executing outbound follow-ups, qualifying leads, scheduling appointments, and conducting routine operational calls with conversations that feel remarkably human-like. Moreover, EBoo provides teams with the flexibility to design and modify AI voice agents to align with their unique workflows and business requirements. Its seamless integration with existing systems and tools facilitates efficient data exchange and automates actions during live interactions. Additionally, the platform is engineered for scalability, guaranteeing dependable performance, even under high call volumes, which is essential for businesses aiming to enhance their customer experience. The versatility and reliability of EBoo make it a valuable asset for any organization looking to leverage AI technology in voice communications.

IsDown serves as a centralized platform for monitoring vendor statuses and aggregating status pages, bringing together the status of all essential business dependencies into one easy-to-use dashboard. With real-time monitoring of over 6,000 cloud and SaaS services, it delivers tailored outage alerts to a variety of communication tools, including Slack, Microsoft Teams, PagerDuty, Incident.io, Rootly, Datadog, Email, Discord, and WebHooks. Additionally, users benefit from access to historical uptime metrics and incident reports, along with options for customizable status pages that can be either public or private. The platform also extends its monitoring capabilities to encompass third-party vendors, as well as the APIs, endpoints, and SSL certificates used by your own organization, ensuring a comprehensive overview of operational health. This multifaceted approach helps businesses stay informed and prepared in the face of service disruptions.

Adapt is an advanced AI-driven platform built to act as a unified digital workspace for modern teams, enabling seamless interaction with multiple business tools. It connects to a wide range of systems, including analytics platforms, CRMs, and internal databases, allowing users to retrieve insights instantly. Through simple natural language queries, teams can access data, generate reports, and automate processes without needing technical expertise. The platform intelligently gathers context from integrated tools and routes requests to the most suitable AI models for accurate results. Adapt also empowers organizations to create internal applications and dashboards that consolidate key metrics in one place. By operating directly within Slack or through its web interface, it fits naturally into existing workflows and reduces friction in daily operations. Businesses benefit from faster decision-making, improved collaboration, and fewer interruptions to technical teams. Additionally, Adapt minimizes repetitive data requests by centralizing knowledge access across departments. Its automation capabilities help teams execute tasks more efficiently, from marketing analytics to engineering workflows. With enterprise-grade security, including encryption, compliance certifications, and strict data controls, Adapt prioritizes data privacy and trust.

atEaseAI is a cutting-edge platform designed to enhance customer success and drive revenue for B2B enterprises through the power of artificial intelligence. It integrates seamlessly with CRM systems, product usage data, and support tools to consolidate customer information and analyze engagement, behavior, and risk indicators in real time. Rather than merely presenting dashboards, atEaseAI proactively initiates actions by sending emails, reminders, alerts, and managing workflows to oversee accounts efficiently. It identifies potential churn risks early, pinpoints opportunities for expansion, and maintains consistent customer interaction without the need for manual intervention. Functioning like a virtual account manager, the platform keeps a constant watch over each account and recommends the most effective actions to boost retention and foster growth. By removing the need for manual follow-ups and reactive processes, atEaseAI empowers teams to scale their customer success efforts effectively while maintaining or reducing their workforce size. This innovative approach transforms the customer management experience, making it more efficient and data-driven.

dialnote is a VoIP phone system built for teams tired of paying $40–80 per seat to legacy carriers. Get a VoIP phone number, local, toll-free, or international, or port your existing business phone number for free, then add unlimited users on a flat plan with no per-seat surprises at scale. AI voice agents handle inbound calls 24/7 with transcription, summarization, and intent extraction in 15+ languages. Each agent runs against a configurable knowledge base, so it can answer FAQs, capture leads, take detailed messages, transfer high-value calls, and trigger downstream actions without human intervention. Smart IVR routing, shared inboxes, group calling, warm transfers, business-hours rules, and call queueing keep distributed teams in sync on shared numbers. The platform is API-first. REST endpoints and webhooks expose calls, messages, transcripts, contacts, and call events, so engineering teams can pipe data into Salesforce, HubSpot, Zendesk, Slack, custom dashboards, ticketing systems, or any workflow automation platform. Two-way CRM sync logs every interaction without manual entry; AI call summaries, auto-tagging, and call evaluations come through as structured fields, not just transcript dumps. Setup takes minutes, numbers provision instantly and porting is handled free of charge. Includes unlimited US/Canada calling, zone-based international rates, automatic call recording, real-time analytics, and native iOS/Android apps. Plans from $49/month with a 10-day trial, no credit card required. Built for SMBs, MSPs, dev teams, and ops folks who want a programmable VoIP phone number without carrier lock-in or per-user pricing that scales with headcount instead of revenue.

One call can connect your entire business. Fusion Connect is your Managed Services Provider, providing business internet solutions for your SDWAN, business VoIP (UCaaS), internet accessibility, secure networking, and other requirements. Fusion Connect's Business VoIP includes Internet-based faxing and softphones. Compatible with Windows and Mac as well as other devices.

Cloud Elements is an API integration platform that connects software as a Service (SaaS), digital enterprises and the applications used by their customers or partners. Cloud Elements offers 115+ pre-built integrations that allow users to quickly build client-facing connections to internal solutions through powerful API integration. Cloud Elements offers formula management, resource management and element-builder functionalities. It also provides a repository of integrations that can be grouped by type of service, such as accounting, finance and customer relationship management.

ChargeOver is a web-based, standalone billing and invoicing solution that can be used by businesses of all industries. This recurring billing and payment platform is affordable and features rich. It offers a self-service customer portal and standard or customized reporting. There are also options to set up billing or invoicing. You can also brand your billing-related communications. ChargeOver automates recurring subscriptions and payments, which can help you improve customer service, save time, increase cash flow, and reduce costs. Other features include automated dunning, phone, chat and email support, fully searchable databases, customer payment portal, custom payments links, and many more.

Pinpointe On Demand is an award-winning cloud-based email marketing platform. It helps B2B marketers keep track of customers and communicate with them through permission-based emails. Pinpointe is a purpose-built platform for medium-sized businesses, large volume senders, agencies, and other organizations. It offers the largest collection of mobile-friendly, pretested, ready to use HTML email templates that allows users to create engaging emails. The core features include real-time site analytics, heat maps, social sharing buttons and smart segments.

HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.

SpiraPlan is a robust, user-friendly, and adaptable tool that allows you to efficiently oversee every aspect of your project, including releases, requirements, tasks, code, and bugs/issues, all from a single cohesive platform. Tailored for small to medium-sized enterprises as well as larger organizations spanning various sectors, this leading project management and bug tracking software created by Inflectra provides integrated dashboards that showcase crucial project progress and risk metrics. Furthermore, SpiraPlan boasts features such as document management and collaboration, task and resource management, real-time messaging, and a convenient data import wizard, enhancing its usability and functionality. This comprehensive suite of tools ensures that teams can work together more effectively and stay aligned with their project goals.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Chartio is a cloud-based business analytics platform for small and medium-sized businesses. It allows you to track and analyze critical business data. The entire organization can use it - from founders to business executives, product managers and business managers. Chartio offers cloud-based data exploration, stunning charts, and interactive dashboards that help teams turn data into actionable insight. Chartio is the top-ranked self-service business intelligence program for SMBs.

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone. Key benefits of Unily - Gives every employee a face with rich employee profiles, integrated with Azure Active Directory - Drives engagement with enterprise social networking across desktop and mobile devices - Improved productivity by centralizing access to apps and tools around the digital workplace through a personalizable menu

VeriShow, developed by HBR Labs, offers a user-friendly agent dashboard paired with a straightforward customer interface, resulting in elevated customer satisfaction among its users. This platform specializes in personal engagement through co-browsing solutions, allowing customer service representatives to effectively communicate with clients in real-time, moving away from the outdated "please hold" method. Additionally, VeriShow easily integrates with popular third-party brands and equips users with essential tools for managing Contacts, Content, Documents, Goals & Quotas, and Leads. It stands out as the premier choice for enhancing visitor interactions on your website and maximizing potential opportunities for conversion. Overall, its comprehensive features and seamless functionality make it an invaluable asset for businesses aiming to improve customer engagement.

Bloomfire stands out as the frontrunner in knowledge engagement, providing a seamless experience that links teams and individuals to the essential information required for job success. Our cloud-based platform serves as a centralized, searchable hub where users can interact with shared knowledge, fostering the growth of their organization's collective intelligence while enhancing collaboration and efficiency.

Ximble makes it easy to get rid of tedious and inconvenient employee scheduling and time tracking. Ximble, a cloud-based employee scheduling application, helps managers and business owners organize their work schedules and timesheets wherever they are. Ximble's powerful schedule maker lets users manage employee requests, control labor costs, and has an intuitive design. The integrated time clock solution allows employees to clock in and out via web, text message, mobile app, or the internet.

Zoho Billing, formerly Zoho Subscriptions, is a powerful subscription software that allows you to manage recurring billing. Zoho Billing allows small businesses to large enterprises to manage the entire customer's life cycle, from accepting recurring payments to managing customer subscriptions. The top features include recurring payments, subscription management metrics, subscription finance and payment gateways. Manage your products and services with ease using a comprehensive catalog. With flexible pricing models and a pricing table widget, you can optimize your sales strategies. Unleash seamless invoicing and expense tracking. Handle projects, timesheets and generate eInvoices to ensure smooth and quick transactions that are compliant with regional regulations.

Enhance your helpdesk efficiency and ticket resolution rates with Goverlan Reach, a client management solution tailored for medium to large organizations. This software operates quietly in the background, allowing users to deliver remote IT support, perform administrative tasks, and oversee IT management seamlessly. With a proven track record, Goverlan Reach is relied upon by 13,000 clients who collectively manage over 3 million devices, showcasing its effectiveness in the industry. As businesses increasingly rely on remote solutions, Goverlan Reach stands out as a critical tool for IT departments looking to optimize their operations.

ActiveDEMAND serves as an all-encompassing marketing automation solution tailored for marketers, digital agencies, and small to medium-sized enterprises. It provides an extensive array of features that enable users to enhance their marketing strategies through efficient campaign management, innovative campaign templates, and detailed attribution analytics. Among its diverse set of tools, ActiveDEMAND includes capabilities such as call tracking, email marketing, performance reporting, online event promotion, robust integrations, and a multitude of additional functionalities. This platform is designed to simplify marketing processes and maximize the effectiveness of campaigns for its users.

Swiftype Site Search provides companies and their users with a speedy and adaptable search functionality for websites. By integrating Swiftype Site Search, organizations can offer a tool that enables customers, visitors, and followers to easily discover pertinent information. This solution is customizable to cater to the unique requirements of various businesses, whether they are e-commerce platforms aiming to enhance sales or digital publications striving to improve user interaction and engagement. Ultimately, it ensures that users have a seamless and efficient search experience tailored to their needs.

Enhance your event planning and management experience with Brushfire, which provides comprehensive solutions suitable for events of various types and sizes. The platform includes features such as ticketing, registration, virtual events, and dedicated event applications. With Brushfire, you can fully brand, design, and tailor your events, utilizing features like conditional registration fields, options for both individuals and groups, a variety of payment plans, and assigned seating arrangements. Additionally, a user-friendly mobile and iPad check-in application enables you to register attendees upon arrival, utilizing QR code scanning or facilitating quick in-person sales. For added convenience, a self-service kiosk option is available, allowing guests to check in or purchase tickets independently. The powerful reporting dashboard provided by Brushfire empowers you to oversee reservations, manage customer support inquiries such as refunds or seat adjustments, and access all event analytics from a centralized location. Furthermore, with integrations available for marketing platforms like HubSpot and Mailchimp, you can effectively promote and sell your events with ease. Overall, Brushfire streamlines the entire event management process, ensuring a smooth experience from start to finish.