Business Software for Zendesk

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

Our Office-expert consultants will guide you through every step of your UpSlide project. They'll make sure it's a success. You can customize the tool to create personalized communication materials, and even provide training sessions to help users on-board. Our designers are experts in creating beautiful, branded materials that work with PowerPoint, Word, Excel, and other Microsoft Office programs. They can also help with corporate visual identity redesigns. Our support team ensures that the tool is compatible with your IT infrastructure. They also provide highly responsive support and advice to users on daily basis. UpSlide, a powerful and simple-to-use tool that is used by both tax and financial advisors in over 50 countries, has 800 users. It allows for collaboration on international projects and ensures consistency across the group. UpSlide's 50+ feature set can save you up to 12 hours per month. Microsoft Office can help you increase your productivity.

Streams.AI by PanTerra Networks is an all-in-one Unified Communications and Contact Center solution that brings together voice, video conferencing, team messaging, SMS, fax, and secure file sharing into a single cloud platform. Designed for businesses of all sizes, Streams.AI eliminates the complexity of juggling multiple providers by delivering everything in one seamless, AI-powered interface. With business VoIP and PBX features, companies gain HD-quality calls, auto-attendant, voicemail-to-email, and advanced routing. Video meetings and webinars support up to 1,000 participants with screen sharing and live streaming. Team collaboration tools include persistent chat, advanced team rooms, presence detection, and SmartBox file sync and share with enterprise-grade security and version control. Contact centers benefit from skills-based routing, queue management, live monitoring, and AI-driven agent assist, improving both efficiency and customer satisfaction. Streams.AI integrates with tools such as Microsoft Teams, Office 365, Google Workspace, Salesforce, and ServiceTitan, while APIs enable customization for industry-specific workflows. Built with HIPAA and SOC 2 compliance, end-to-end encryption, and redundant cloud architecture, Streams.AI ensures 99.999% uptime and secure operations. Deployment is fast with white-glove onboarding, and every plan includes 24/7 US-based expert support with live response in under 30 seconds. Trusted for over 20 years, PanTerra delivers a future-ready communications platform that scales from SMBs to global enterprises, helping organizations reduce costs, improve collaboration, and enhance customer engagement.

eazyBI, a powerful business intelligence tool, provides an easy-to use drag-and-drop interface to create custom reports, charts and dashboards. - Import your data directly from Jira, Confluence and other Atlassian marketplace apps. - Add additional data to external data sources such as SQL databases, REST APIs, Google Sheets and CSV or Excel spreadsheets. - Create pivot tables reports and interactive charts. You can drill into details or across dimensions directly from the chart to identify your top performers and trends. - You can use many predefined calculated measures from eazyBI or create your own calculations using powerful custom calculation formulas based upon MDX query language. - Publish eazyBI Reports as gadgets on Jira dashboards and Confluence pages, or embed your reports using<iframe>.</iframe>

weclapp enables teams to intelligently manage all their key business processes on a single cloud ERP platform. From CRM and inventory management to e-commerce integrations, sales and purchasing, production, and accounting software: we develop each module of our smart ERP software to meet the needs of modern teamwork. Consequently, information about customers, projects, quotes, invoices, items, and orders can be efficiently managed together. The cloud-based CRM & ERP software covers all important business areas of different industries and combines them in a modern, user-friendly application. Due to the easy scaling, the solution is suitable for startups on a growth course as well as for small and medium-sized enterprises.

NodeBB is a modern forum software. It is highly customizable and combines the best of the modern mobile and social web with traditional Internet bulletin boards to create deep community engagement. NodeBB is built on the Node.js platform and can scale to power large, active brand communities.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Beekeeper is a highly acclaimed digital workplace application designed to unify remote teams, seamlessly integrating operational systems and communication tools into a single secure and user-friendly employee portal. Featuring an advanced analytics dashboard and a customizable interface, this platform also offers fully automated HR functionalities, including group messaging, polls, and chatbots, which effectively connect frontline employees with their on-site counterparts across various departments in real-time, accessible via both mobile and desktop platforms. As a result, Beekeeper enhances collaboration and productivity, ensuring that all team members can engage and share information effortlessly, regardless of their location.

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

Design straightforward one-to-one automation workflows or seamlessly synchronize information between two applications. In just a few minutes, you can construct intricate workflows that connect multiple applications. Incorporate features like delays, conditional logic, and data formatting to enhance your processes. The platform also offers robust data encryption during both storage and transmission, alongside data retention policies and comprehensive audit logs. With no coding required, the user-friendly drag-and-drop interface caters specifically to those without technical expertise. Additionally, it operates securely over HTTPS, ensuring that all sensitive information is stored with advanced encryption methods for maximum protection. This accessibility allows users of all backgrounds to create and manage their workflows effortlessly.

Streamline and expertly translate your content seamlessly across various devices and platforms to create cohesive brand experiences that drive international expansion. With built-in visual context, thorough quality assurance, and a plethora of productivity tools, Smartling provides brands with immediate insights into the translation workflow, helping to optimize translation projects and speed up market entry. Ensure your content is localized across all platforms, allowing your omnichannel presence to resonate with local audiences. As a top-tier translation management platform, we empower you to effectively localize your content regardless of the device or platform. Explore the newest innovations in translation and localization by perusing our extensive collection of customer success stories and gaining insights from articles and resources shared by industry experts. Our customers have consistently rated us as the #1 provider on G2, recognizing our unique approach to delivering translation management solutions that stand out from the competition. Join the ranks of successful brands that have transformed their global reach through effective localization strategies.

ITM Platform is the Project Portfolio Management Software that bridges the gap between project management and strategy. It takes just two weeks to integrate and is easy to learn. You and your team members can be fully operational quickly and have the tools and resources you need for managing your portfolio and aligning it with the overall business strategy. ITM Platform provides robust control over economics (costs, revenue, etc.) at all levels: portfolio, program, project and task. You can manage agile and waterfall projects, prioritise what is most important for your business, and report on progress company-wide using real-time information.

Panintelligence is a multi-in-one solution that combines business intelligence with easy reporting and predictive analytics in self service dashboards. Our software can be white labeled, embedded into your product, or connected to cloud data warehouse and ETL tools to create an enjoyable analytics experience for your users. What makes Panintelligence stand apart? Embed and go quickly to market: We'll have you up and running in no time. Match the look of your product by white labeling our products and embed them in your software. You'll be amazed at how easy they are. Tailor-made commercials Pi can make datamazing!

Instantaneous customer service is essential as client expectations evolve; surpass them by utilizing co-browsing and live chat capabilities. Equip your representatives to tackle intricate customer inquiries promptly. With a single touch, connect in real time to enhance conversion rates, whether on a website or mobile application. Our smart bots are designed to provide immediate responses to frequently asked questions, streamlining the support process. By harnessing the combined strength of co-browse and live chat, you can offer quicker and more tailored assistance. Acquire offers straightforward yet effective tools that promote customer interaction and overall satisfaction, ensuring a positive experience for all. Enhanced customer support ultimately leads to stronger relationships and long-term loyalty.

Seismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email.

Life in a bustling office is often far from straightforward. Nowadays, organizations employ a variety of document management systems, each presenting its own set of advantages and challenges. As a leader in your team, you're probably juggling numerous email threads, instant message alerts, and word-processing files simultaneously. Your attention frequently shifts to the next attention-grabbing notification. To assist you in regaining your concentration and streamlining your work life, Team-One is at your service. This platform is crafted for effortless integration with Google Drive, Salesforce, and all the essential tools necessary for a more efficient workflow. Additionally, it includes pre-configured connectors along with widget and REST APIs, ensuring full compatibility with all of your business applications. With Team-One, you can foster and strengthen customer relationships while also collaborating and sharing effectively, ultimately guiding your clients toward achieving their objectives. Embrace the opportunity to reclaim your focus and enhance productivity in your workplace.

Consolidate your communications and contact center solutions into a streamlined, remote-friendly platform that enhances efficiency. Experience quick deployment with minimal onboarding requirements. Seamlessly connect with your current communication, productivity, and workflow tools. The low-code/no-code interface simplifies querying, exporting, and automating data processes. Ensure uniform measurement and recording of service interactions across all channels. Our platform is designed for tailored data reporting and analytics, enabling you to assess your ROI from the outset. Elevate customer experiences through AI-enhanced decision-making and automated processes. Encourage agent engagement and development with timely, data-driven self-coaching and integrated performance management tools. Utilize our modern interface to gain efficiencies and valuable insights throughout your organization. We adapt swiftly to accommodate fluctuations in demand, empowering your growth. Become part of our expert network that is reshaping the landscape of call center technology, and together we can drive innovation forward.

ProcessPlan oversees all aspects of your operations, including workflows, tasks, and decision-making, to guarantee seamless daily performance for your business. Additionally, our Machine Learning technology evaluates your processes and autonomously enhances their effectiveness. This intelligent system is designed to boost sales, elevate quality, maximize profits, minimize expenses, heighten customer satisfaction, accelerate response times, reduce rework, and much more. Remarkably, it can manage a significant portion of administrative tasks for you, slashing your management workload by approximately 60%. Our platform will guide you in identifying the various process steps, the individuals involved, and the relevant data collected throughout the process. All this information is systematically organized and presented for your convenience. Previously, documenting processes was a laborious and time-consuming endeavor, but that is no longer the case. Once the system identifies the necessary steps and participants, it can generate your process diagrams and create printable documentation with just a single click, streamlining your workflow like never before. This transformation not only saves time but also enhances overall efficiency in your organization.

SwiftKanban is a Visual Project Management tool that helps you manage your work efficiently and improve your work. SwiftKanban uses the simple but powerful Kanban Method principles. It combines powerful and actionable flow metrics, highly configurable and visual workflow modeling, and ease-of-use to make it the best Kanban, Scrum, or Scrumban tool. Visualize your work flow and help your teams with their daily standups. SwiftKanban offers a wide range of features. SwiftKanban's Portfolio Lane feature and multi-board Card Hierarchy feature combine to create the most powerful Visual Portfolio Management solution available for your company! SwiftKanban's Scrum/ Scrumban capabilities will appeal to any Agile team looking for a Scrum tool, or a Scrum team trying to improve Kanban. This is the most powerful and comprehensive set of Lean/ Flow metrics that will help your organization and teams improve and become more agile.

12Return stands out as a premier cloud-based solution focused on managing product returns within a customer-driven and circular economy. The comprehensive 12Return platform, along with its ecosystem, provides an integrated returns management service tailored for retail brands engaged in cross-border commerce. Designed with a global perspective, 12Return is fundamentally built to handle returns on an international scale, serving as the exclusive returns solution for your Direct-to-Consumer operations worldwide. Recognizing that each brand has unique needs, 12Return offers you personalized access to your account settings, allowing you to customize return policies, specify return reasons, manage emails, choose carriers, determine logistics routes, and much more. With a commitment to accessibility, the customer interface supports multiple languages, enabling the return portal, emails, return reasons, and documentation to be configured in nine different languages to cater to a diverse clientele. Furthermore, while 12Return seamlessly integrates with popular platforms like Shopify, its extensive suite of APIs ensures that you can maintain flexibility and compatibility with any system within your supply chain, thus enhancing your operational efficiency.

All-in-one platform for creating, selling and marketing online courses and providing online training. LearnWorlds empowers online educators, trainers, and businesses to create interactive, social learning experiences.

Vidyard offers a seamless solution for producing, storing, and distributing videos, enabling you to maintain connections with clients and coworkers even in a time of distance. While email remains a useful tool, it often lacks excitement. With Vidyard, you can record and share sales videos to engage prospects, turn leads into conversions, and finalize deals effectively. Additionally, you can craft internal communication videos that resonate with employees across all tiers of the organization. Streamlined video capabilities allow for powerful onboarding, training, and corporate messaging that is both secure and user-friendly. Maximize the potential of your marketing content by utilizing Vidyard to host videos, track their effectiveness, and weave video seamlessly into your email campaigns, content creation, and overall digital marketing efforts. By leveraging this platform, you can enhance engagement and drive better results across your communication channels.

Planning sprints effectively becomes simpler with Axosoft Release Planner, which allows you to assess the capacities of your sprint, team, and individual members to allocate tasks appropriately. Utilize Axosoft's Card View to visualize progress, providing a fully interactive kanban board where you can modify and manage item cards, include work logs, and monitor work-in-progress limits. By having essential metrics readily accessible, you can ensure timely releases. Custom dashboards in Axosoft give you a clear snapshot of your team's velocity, anticipated ship dates, and additional key performance indicators. Effortlessly convert emails into support tickets, manage responses directly within Axosoft, and keep track of customer communications from beginning to end! Additionally, you can create unlimited Wiki pages for test cases and documentation, linking them to Axosoft items for easy access. Develop a tailored Portal for your customers, enabling them to create and modify tickets without needing a paid Axosoft account. This suite of tools is not only powerful but also comprehensive, catering specifically to the needs of software developers. With these features, teams can enhance collaboration, streamline workflows, and ultimately improve project outcomes.

The iorad Tutorial Builder empowers users globally to craft remarkably effective tutorials and distribute them with incredible speed. To get started, simply launch the web or desktop application, perform your usual online tasks, and watch as it seamlessly generates a tailored learning experience ready for sharing in mere minutes. While visualizing a process online can often be a time-consuming endeavor, the Tutorial Builder streamlines this by monitoring your on-screen actions and methods. Once you've completed your task, it offers an array of delightful customization options to refine your tutorial. We appreciate a good scavenger hunt, but not when it involves searching for content. No one enjoys wasting precious time sifting through files or enduring lengthy uploads, which is precisely why the Tutorial Builder operates in the cloud. It allows users to share their content effortlessly from anywhere, making the process as quick as a snap. With this innovative tool, creating and sharing tutorials has never been more efficient or user-friendly.

Reftab is an asset management platform that helps schools and companies track assets across students, staff, and customers. The company was founded in 2013 by us. Since then, we have grown to be a trusted, well-respected, and established player in this market. We have clients from all over the world, from small marketing/design/production companies to large enterprise universities and some the most well-known tech companies in the country. Reftab is also TinySeed-funded. Reftab's main goal is to help you save time and money by keeping you organized. Reftab provides information and alerts to help you be more organized so that you don't miss any repairs, warranties, or run out of quantity. Our mobile apps scan items anywhere, so you don’t have to remember any information or run back to your laptop to make any updates or lookups.