Business Software for Kayako

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. With Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care, and social commerce. Get more from social with Hootsuite.

A prominent player in the realm of survey solutions, responding to 20 million inquiries each day. Maintain a competitive advantage by genuinely grasping your customers' perspectives. Customer satisfaction surveys enable you to engage with individuals across various interaction points, revealing their desires, needs, and expectations. Discover the effectiveness of your strategies and areas needing improvement directly through employee feedback. Assess workforce satisfaction, perform comprehensive reviews, or distribute compliance assessments. Regardless of your role, be it in HR or as a team leader, employee surveys provide the insights you require. Gain access to global opinions at your convenience—market research surveys simplify the process of gathering feedback from both current and potential customers, evaluating concepts, and measuring brand recognition. Become part of the 98% of Fortune 500 companies that trust SurveyMonkey for data powered by the people. With the ability to analyze trends and preferences, you can make informed decisions that lead to greater success.

Google Drive is a powerful cloud storage and collaboration solution that enables businesses and individuals to keep files accessible, organized, and protected in one centralized platform. Users can easily upload, store, share, and edit files online while working across desktops, tablets, and mobile devices without losing synchronization. The platform supports real-time collaboration through Google Docs, Sheets, Slides, PDFs, and Microsoft Office files, making teamwork faster and more efficient. Gemini AI features enhance productivity by providing intelligent search capabilities, instant file insights, and contextual answers pulled from Drive and other Google Workspace applications. Google Drive also includes advanced administrative controls that allow organizations to manage file access permissions, set expiration dates, and maintain secure shared workspaces for teams. Businesses benefit from enterprise-ready infrastructure that stays updated automatically to reduce operational complexity and strengthen compliance efforts. Security tools such as ransomware protection, client-side encryption, Vault, and AI-powered data classification help organizations safeguard sensitive information against threats and unauthorized access. Drive for desktop ensures files stay synchronized and recoverable, while mobile apps allow employees to remain productive from nearly anywhere. With flexible storage plans, seamless integrations, and AI-driven collaboration tools, Google Drive supports organizations looking to streamline workflows and improve operational efficiency.

Shopify is a comprehensive commerce platform designed for entrepreneurs and enterprises to launch and grow their retail businesses with ease. Users can build fully customized online stores or use pre-built themes, manage inventory, track orders, and accept payments both online and offline through Shopify POS. The platform provides powerful marketing tools like social media integrations, email marketing, and customer insights to boost sales and loyalty. Shopify also enables global selling with localized storefronts, flexible payment options, and efficient shipping solutions. Developers benefit from extensive APIs and tools to create custom apps, themes, and storefronts tailored to unique business needs. Shopify’s checkout experience converts shoppers 15% better than other platforms and supports millions of daily transactions with low latency. Regular feature updates through Shopify Editions keep merchants at the forefront of e-commerce innovation. Overall, Shopify empowers merchants to sell anywhere, anytime, with a trusted and scalable platform.

Zapier is a comprehensive AI automation platform that helps organizations transform how work gets done. It allows teams to connect AI tools with everyday apps to automate workflows end to end. Zapier supports AI workflows, custom agents, chatbots, forms, and data tables in one unified system. With over 8,000 integrations, it eliminates manual handoffs between tools and teams. Built-in AI assistance helps users design automations quickly without technical complexity. Zapier enables teams to deploy AI agents that work continuously, even outside business hours. The platform offers full visibility into automation activity with audit logs and analytics. Enterprise-grade security and compliance ensure safe AI adoption at scale. Zapier is used across departments including marketing, sales, IT, and operations. It helps teams save time, reduce costs, and scale productivity with confidence.

PayPal is a comprehensive financial technology platform designed to simplify digital payments, money transfers, and online shopping experiences for both consumers and businesses. The service enables users to make purchases online or in physical stores through secure payment methods such as the PayPal Debit Card, PayPal checkout, and branded credit products. Customers can earn cashback rewards, access rotating promotional offers, and maximize savings through various spending categories and loyalty programs. The platform includes installment payment options like Pay in 4 and Pay Monthly, giving users greater flexibility when managing larger purchases over time. PayPal also supports peer-to-peer money transfers, bill splitting, payment requests, and shared payment pools that make handling group expenses faster and more convenient. Through the PayPal app, users can monitor spending, transfer money internationally, explore cryptocurrency trading, and manage savings accounts that offer competitive annual percentage yields. Advanced encryption and fraud protection technologies help safeguard user information and provide confidence during transactions across multiple devices and merchants. The platform integrates financial services, shopping rewards, and digital wallet capabilities into one streamlined ecosystem that is accessible from nearly anywhere. Consumers can also take advantage of financing solutions with no sign-up fees on select services, helping them better manage their budgets and purchasing decisions. PayPal supports a wide range of merchants and retailers, making it a highly versatile payment option for everyday spending and eCommerce purchases.

Facebook stands as the biggest social networking platform globally. We develop technologies that enable individuals to engage with their friends and family, discover communities, and expand their businesses. Inspired by the remarkable ways in which people support one another during challenging times, we see examples ranging from fundraising efforts to lifesaving assistance shared in posts or through blood donation sign-ups. The Facebook app simplifies the process of connecting with loved ones and finding new acquaintances, thanks to features such as Groups, Watch, and Marketplace that cater to shared interests. These tools not only foster personal connections but also create opportunities for communal growth and support.

Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability in one platform. Teamwork.com's customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing, and customer relationship management add-ons, enabling Teamwork.com to be the 'one-stop shop' solution for business owners. Teamwork.com is trusted by over 20,000 companies worldwide with a global team of over 350 employees, making project management more straightforward, more efficient, and more impactful with our project planning software, integrated with all the tools you already use.

GitHub stands as the leading platform for developers globally, renowned for its security, scalability, and community appreciation. By joining the ranks of millions of developers and businesses, you can contribute to the software that drives the world forward. Collaborate within the most inventive communities, all while utilizing our top-tier tools, support, and services. If you're overseeing various contributors, take advantage of our free GitHub Team for Open Source option. Additionally, GitHub Sponsors is available to assist in financing your projects. We're thrilled to announce the return of The Pack, where we’ve teamed up to provide students and educators with complimentary access to premier developer tools throughout the academic year and beyond. Furthermore, if you work for a recognized nonprofit, association, or a 501(c)(3), we offer a discounted Organization account to support your mission. With these offerings, GitHub continues to empower diverse users in their software development journeys.

Gmail is a cloud-based email and communication platform built to simplify business and personal communication through AI-powered productivity and advanced security features. The platform uses Gemini AI to help users draft emails, generate responses, summarize conversations, and improve writing quality while saving time throughout the workday. Smart Compose and Smart Reply further enhance efficiency by suggesting complete phrases and quick responses that streamline email communication for busy professionals. Gmail also helps users stay organized with automated reminders, intelligent search capabilities, and contextual information such as travel reservations, purchases, and appointment details displayed directly within the inbox. Integrated access to Google Meet, Google Calendar, Google Chat, and Tasks allows teams to manage meetings, messaging, schedules, and collaboration without switching between multiple applications. Businesses can create professional email addresses tied to their domain names while using tools like mail merge and customizable templates for customer outreach and marketing campaigns. Security remains a core advantage of Gmail, with AI-powered threat detection that blocks the vast majority of spam, phishing attempts, and malware before they reach users. The platform also includes encryption, compliance controls, and Google’s secure cloud infrastructure to help organizations protect sensitive information and reduce cybersecurity risks. Available on computers and mobile devices, Gmail provides flexible and reliable communication tools for businesses, remote teams, and everyday users worldwide.

The new standard for online payments. Stripe is the best platform to run an internet business. For forward-thinking businesses all over the globe, we handle billions of dollars annually. Stripe creates the most flexible and powerful tools for internet commerce. Whether you’re creating a subscription service, an on-demand marketplace, an e-commerce store, or a crowdfunding platform, Stripe’s meticulously designed APIs and unmatched functionality help you create the best possible product for your users. Stripe is helping millions of innovative technology companies scale faster and more efficiently than ever before. We believe that payments is a problem rooted in code and not finance. We are obsessed with finding elegant, modular abstractions that allow for robust, scalable and flexible integrations. Stripe is easy to use because we remove unnecessary complexity and extraneous detail.

Google Calendar is a cloud-based scheduling and time management platform that helps businesses, teams, and individuals organize meetings, appointments, and daily activities more efficiently. Integrated with Google Workspace applications including Gmail, Google Meet, and Google Tasks, the platform centralizes scheduling, communication, and collaboration into a streamlined workflow. Gemini AI features enhance productivity by helping users schedule meetings faster, suggest optimal meeting times based on email context, and automatically add important events from Gmail directly into the calendar. Google Calendar also includes built-in appointment booking pages that allow clients, coworkers, and partners to reserve available meeting times without unnecessary back-and-forth communication. Users can manage multiple calendars, customize calendar views, share schedules with teams, attach files to events, and define working hours or locations to improve visibility and collaboration across organizations. Automatic reminders and synchronized tasks help users stay on top of deadlines, meetings, and responsibilities throughout the day. Google Meet integration makes it easy to add virtual conferencing links directly into calendar events for remote and hybrid collaboration. The platform also includes Time Insights tools that help users analyze how their time is spent and identify opportunities to improve productivity. With cross-device synchronization, secure cloud infrastructure, and seamless Workspace integration, Google Calendar provides a flexible and intelligent scheduling solution for modern teams and professionals.

The Smart, Simple CRM for Office 365 and G Suite Teams. You don't need to set up. Nimble is the only CRM to build itself. Nimble is already helping thousands of teams work smarter every day. Nimble makes it easy to organize your contacts. You can build relationships, find opportunities, reach your goals, and create connections. Today Page organizes your tasks, social signals, pipeline, appointments, and schedules in one intuitive dashboard. You can automatically combine contacts, social media connections and communications with over 160 apps and CRMs to create one unified relationship manager. To view a 360-degree view and find contact information, as well as the interaction history of your team members, you can easily locate them. You can also add notes, change deal status, or access social handles.

Learn how Keap can help you organize, automate daily tasks, and close more leads. Keap, previously known as Infusionsoft is the all-in one CRM for small businesses. Small businesses can do great work in a smarter way. Keap helps you organize your client information and daily work in one place. This will free you from repetitive tasks. All your leads, both new and old, are in one place. Access to all of your client information 24/7, anywhere. With easy scheduling and quoting, you can take the hassle out of winning work. Track outstanding invoices and get paid faster. Refer friends and build long-lasting relationships.

Google Docs is a cloud-based document creation and collaboration platform built to help businesses and individuals create professional content more efficiently with AI-powered assistance. Gemini AI features allow users to generate drafts, rewrite content, summarize information, and adapt writing styles to match company branding and preferred communication tones. The platform enables real-time collaboration by allowing multiple users to edit documents simultaneously, leave comments, assign tasks, and review version histories from any device with internet access. Google Docs also simplifies document organization with smart canvas tools, pageless formatting, document tabs, and customizable templates that help users build polished documents faster. Teams can improve communication by launching Google Meet calls directly within documents and collaborating with both internal and external stakeholders in one centralized workspace. Workflow automation tools such as meeting notes integration, reusable content blocks, and electronic signature support help businesses streamline repetitive tasks and accelerate approval processes. Google Docs supports a variety of file formats, including Microsoft Word documents and PDFs, allowing organizations to work with familiar file types while gaining access to collaborative editing and intelligent features. Advanced security measures including encryption, privacy controls, anti-abuse protections, and client-side encryption help keep sensitive information protected. With seamless integration across Google Workspace applications and support for offline editing, Google Docs provides a flexible and secure environment for modern document collaboration and productivity.

Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.

Creating online forms can be quite challenging, but Wufoo simplifies the process. With our intuitive form designer, you can easily craft contact forms, online surveys, and event invitations to gather the essential data, registrations, and payments you require. Our user-friendly form builder allows for extensive customization and design options tailored to your preferences. You can seamlessly link to our pages, embed forms on your website, or utilize our REST API for integration. As submissions come in, we can notify you via email or text, and you can even establish a real-time report to keep track of responses! Our award-winning form builder provides an exceptional interface, straightforward customization, an array of galleries, templates, and robust reporting features. You can select from over 400 templates, perfectly suited to your needs, and ready for personalization. Additionally, you can create engaging visualizations using your own graphs, charts, and key metrics, while implementing rules to generate dynamic forms that adhere to your specified logic. Within minutes, you can start accepting online payments through a Wufoo-powered form, making the entire process efficient and effective. Experience the ease and versatility that Wufoo brings to online form creation today.

X (formerly Twitter) is a global social media and communications platform where individuals, creators, brands, journalists, and organizations publish content, participate in conversations, and engage with audiences in real time. The platform supports short-form posts, long-form articles, photos, videos, live streaming, audio Spaces, direct messaging, and community discussions that allow users to communicate across a wide variety of topics. X has expanded beyond traditional social networking by introducing AI-powered capabilities through Grok, creator monetization programs, premium subscription tiers, enhanced analytics, and advanced publishing features for eligible users. Businesses use X to engage customers, provide support, advertise products and services, monitor trends, and build brand awareness through public conversations. Premium subscribers gain access to additional capabilities such as longer posts, expanded media uploads, verification features, and creator-focused tools that support audience growth and monetization. The platform also provides advertising products, business profiles, developer APIs, and engagement tools for organizations of different sizes. X is available through web browsers and mobile applications, allowing users to stay connected from virtually anywhere. Its combination of real-time communication, AI integration, multimedia publishing, and creator tools makes it useful for personal communication, news discovery, professional networking, and business engagement. By bringing together conversations, content creation, AI, and community interaction, X continues to evolve beyond its origins as Twitter into a broader communications platform.

Salesforce Marketing Cloud Account Engagement, previously known as Pardot, stands out as the preferred solution for enhancing B2B marketing automation, eliminating the necessity for intricate IT or development support. This platform is tailored to empower users in generating high-quality leads and ensuring a steady flow of opportunities, ultimately enhancing profitability. Its comprehensive interface is packed with features such as Analytics, ROI Tracking, Campaign Segmentation, Channel Management, Drip Campaigns, Landing Pages, Web Forms, Lead Management, Nurturing and Scoring, Multivariate Testing, Search and Social Marketing, as well as Website Visitor Tracking. By employing this tool, businesses can forge enduring relationships with customers through scalable and personalized outreach while fostering alignment with sales and customer service teams. Users can create dynamic, customized emails and landing pages with mere clicks instead of coding, streamlining the process significantly. Additionally, sales representatives gain complete transparency into prospect engagement, facilitating an effortless transfer of leads to maximize conversion rates.

TurboSMTP understands that email is not just a means of communication but the backbone of your customer engagement strategy. TurboSMTP Email API is trusted by developers and marketers alike for its time-saving features, scalability, and delivery expertise. Our service offers a flexible SMTP relay solution along with advanced features tailored to meet the needs of businesses of all sizes. With our intuitive dashboard, powerful features, and dedicated support, ensuring the delivery of your emails is seamless and uninterrupted. TurboSMTP's infrastructure is built to scale, whether you're sending a few hundred emails or millions. Integration with our service is effortless, with sample code libraries available in multiple languages, interactive documentation, and customizable templates. TurboSMTP offers webhook integrations and automates actions based on email events, streamlining your workflow. Plus, our email validation tools ensure list accuracy, reducing bounce rates and improving deliverability. TurboSMTP not only prioritizes the reliability and efficiency of email delivery but also understands the importance of providing exceptional support to our valued customers. That's why we offer multilingual 24/7 support.

Introducing the ultimate Customer Service App designed for all Slack users. Consolidate all your team's and clients' communications in one centralized platform. Our product and team are highly specialized and entirely focused on Slack. We pride ourselves on our commitment to customer messaging within this ecosystem. No other company matches our dedication to this niche. Slack is embedded in our identity. In fact, we are the first fully funded company that operates exclusively on Slack. Engage with your prospects and clients across various platforms—be it your website, social media, mobile applications, or email—directly through Slack! Your business must adapt to your customers' locations, not the opposite. If your goal is to streamline customer communication and enable your team to work from a unified control hub, then Slaask is your ideal solution. Beyond being an exceptional customer messaging tool, Slaask allows you to create a tailored chatbot that seamlessly aligns with your brand identity, enhancing your customer interaction experience even further. With Slaask, you can revolutionize how your organization connects with its audience in the digital age.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Transform your customers into enthusiastic advocates with Campaign Monitor by Marigold, an impactful email marketing and automation solution designed to deliver tangible business outcomes. Crafting effective email campaigns is a breeze with Campaign Monitor, thanks to its user-friendly drag-and-drop email builder and an extensive library of stunning, professionally crafted templates. Additionally, the platform is equipped with a rich array of features that enable you to design tailored customer experiences, develop intelligent segments, and foster individual relationships with each subscriber, ensuring effective engagement. By leveraging these capabilities, businesses can significantly enhance their marketing efforts and drive stronger connections with their audience.

Adobe Marketo Engage is a comprehensive marketing automation solution designed to help organizations attract, engage, and convert the right buyers at scale. Powered by AI, it centralizes campaign planning and execution across multiple channels, including email, web, events, and digital advertising. The platform builds dynamic customer profiles through automated data capture, enrichment, and native CRM synchronization to ensure sales and marketing teams operate from the same source of truth. Marketers can design sophisticated nurture programs and multi-step campaigns that guide prospects through the full customer lifecycle. Built-in generative AI enhances productivity by assisting with content creation for emails, landing pages, chat interactions, and webinar follow-ups. Advanced analytics and attribution tools provide granular insight into campaign performance and revenue contribution. Additional integrations with Adobe Experience Manager and Adobe Express streamline asset management and creative production. Features like live webinar dashboards and CRM sync monitoring improve operational visibility. Marketo Engage supports account-based marketing strategies and cross-channel personalization to accelerate deal velocity. With enterprise-grade security and compliance capabilities, it is built to support organizations of all sizes in driving measurable marketing impact.

Create robust low-code solutions for your business that enhance work and communication. Podio seamlessly integrates your project information into a single platform, streamlining all content, discussions, and processes into one centralized collaboration hub. By establishing well-defined roles and customizing tools to suit your team's workflow, you can enhance delivery speed, productivity, and interpersonal connections. Detailed administrative features empower you to manage access to your Podio workspaces effectively and make swift modifications as needed. Invite clients, freelancers, and external collaborators to join Podio at no cost, reducing the need for extended email exchanges and tedious file transfers. Customizing your workflows to reflect the unique steps and phases your team encounters promotes both efficiency and effectiveness, all within a unified space. This comprehensive approach ultimately leads to more productive teamwork and improved project outcomes.