Best Customer Service Software for Zoom

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Pipedrive is a powerful CRM and sales pipeline management platform designed to help businesses track and optimize their sales processes. The platform offers automation tools, AI-powered sales insights, and real-time reporting to help businesses close deals faster and more effectively. With customizable workflows, integrations with a wide range of apps, and an intuitive interface, Pipedrive supports sales teams of all sizes in managing leads, automating repetitive tasks, and monitoring performance for smarter, data-driven decisions.

Traditional customer service approaches that rely on rigid scripts are unable to meet the demands of today's consumers. Dialpad Contact Center offers an AI-driven solution that empowers Agentic AI to analyze, troubleshoot, and respond across voice, digital, and human interfaces — autonomously resolving as much as 80% of customer inquiries. Each interaction merges voice communication with previously isolated data, creating a wealth of insights that enhance performance over time. With the support of Dialpad's Guardian layer and tested through the Proving Ground, this innovative approach provides a secure and intelligent way to upgrade customer service on a large scale.

ActiveCampaign is an autonomous marketing platform that revolutionizes the workflows of marketers, agencies, and entrepreneurs. The platform powers forms, landing pages, email, SMS, WhatsApp, automation, and a CRM, as well as the ability to integrate with over 1000 applications. With Active Intelligence, it's easy to create personalized, engaging, data-driven marketing campaigns. Other platforms focus on reporting past failures; ActiveCampaign’s Active Intelligence swiftly flags potential problems and creates opportunities proactively. Predictive insights and goal-driven AI agents replace dashboards and guesswork. Within a single tool, you get real-time reporting and proactive optimizations in addition to market-leading deliverability. That means you can act on insights faster, easily streamline processes, and drive growth for your business. By combining a user-friendly interface with a comprehensive suite of features, the platform is powerful, accessible, and designed to scale with your business. It's easy to get started: While traditional tools force teams through long setup cycles and training, ActiveCampaign delivers measurable lifts in engagement and conversions in days. 89% of surveyed customers say the platform meets their business needs better than the competition, and 88% say ActiveCampaign delivers value faster than competitors.

Work is broken because your tools are. Dozens of apps, zero shared context, your team stuck playing messenger between all of them. That's not collaboration. That's overhead. ClickUp eliminates the mess. One platform: tasks, docs, chat, goals, time tracking, whiteboards, and AI Agents that work autonomously while you sleep. Everything shares one connected brain. No silos. No duplicated effort. No lost threads. Manage any workflow with custom views, automations, and real-time collaboration baked into every layer. 15+ views including List, Board, Gantt, Timeline, and Calendar. Create rich documents with nested pages and embedded tasks. Set measurable goals with automatic rollups that connect daily output to company objectives. Track time natively with timers, estimates, and workload views that prevent burnout. Over 1,000 integrations plug into your existing stack without adding chaos. GitHub, Slack, Google Drive, Figma, Salesforce, Zoom, and hundreds more — all feeding into one system of record. Built-in AI writes, summarizes, and executes entire workflows on its own. Not a bolt-on — native intelligence woven through every feature. AI Agents handle complex multi-step work around the clock without waiting for humans. SOC 2 Type II certified. SSO/SAML. Custom roles. Audit logs. Scales from five people to fifty thousand. Stop patching a broken system. Start free today. No credit card, no commitment.

Eurekos is the customer training LMS built to educate the world outside your organization – partners, distributors, resellers and the networks beyond. Most companies spend years perfecting their product or service, then hand customers a repurposed employee training course and hope for the best. When those customers churn, the product gets the blame. Usually, the training is the problem. Eurekos fixes that. We help you turn training from a cost into a growth engine. The ability to sell courses, accreditations and learning paths directly through the platform doesn’t just help retain business. It transforms customer education into a revenue stream. The same thinking runs through the entire platform – in how Saga AI adapts every learning journey to the individual, in how training portals can be customized to different customers and regions, and in how we work with you long after you go live. Eurekos Product Features:•Saga AI –Saga AI delivers contextual knowledge discovery, automated content creation and adaptive learning paths that adjust to each learner's behavior and progress. • Learning journeys and adaptive paths – Build any training path imaginable.• Built-in course authoring – 40+ customizable, interactive authoring tools built directly into the LMS. • Certification and accreditation – Create, manage and track complex certification programs with full automation..• Security and compliance – ISO/IEC 27001 & 27701 certified. • Unlimited branded portals – Deploy separate, fully branded learning environments for different cust. segments, partners or regions.• eCommerce • Mobile learning – Native mobile app for iOS and Android.• Global reach – 195+ languages with full localization support. Cloud and on-premise options.• Integrations and API – Open API & 40+ integrations

AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes.

anny is an all-in-one solution for booking and managing hybrid workplaces. Employees can easily reserve desks, rooms, parking spots, equipment, and other shared resources in one central platform. Flexible booking rules and group permissions ensure you stay in control of access and usage. Key Features: ✨ anny AI: Simply say what you need in the chat, for example, “Book my favorite desk for Thursday.” The AI checks availability in real time and immediately creates a booking. 🗺️ 3D Office Map – Interactive floor plans for an easy and visual booking experience. 🧍 Visitor Management – Simplify guest registration with digital check-in, e-signatures, and real-time notifications. 🗓️ Weekly Planner – Coordinate office presence, see when colleagues are onsite, and plan smarter. 🌐 Integrations – Works seamlessly with Microsoft 365, Outlook, and Google Workspace. 📞 Dedicated Support – Personal, reliable support that helps your team succeed. 🔒 Data Privacy & Security – Internationally compliant and built to protect your organization’s data. Trusted by 1,000+ organizations worldwide – including DeepL, Samsung, and Nio – anny helps teams collaborate effectively and optimize office space.

WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty. WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Simplify the process of booking and managing appointments effortlessly with Acuity Scheduling. This user-friendly online appointment scheduling tool empowers professionals and businesses to conveniently fill their calendars without the associated stress. Clients can view your availability in real time, book appointments quickly, and make payments upfront, allowing you to avoid the tedious task of constant organization and rescheduling. Additionally, Acuity's features help streamline your workflow, making your scheduling experience even more efficient.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Tovuti, a cloud-based, all-in-one solution, is designed to unleash the potential of organizations by creating, delivering, and tracking online education and training. The complete solution provides everything users need to create amazing eLearning programs for their team, customers, or partners. Features include: Course authoring, interactive content (including interactive video), live video conferencing, social communities, gamification, badges/certifications, reports/analytics, quizzes/assessments, user management, event management, eCommerce, subscription management, notifications (including geofenced notifications), instant messaging, blended learning, micro-learning, asynchronous learning, synchronous learning, directories, mobile learning and more. Tovuti also offers a complete content management system (CMS), and the ability to host one or several websites with different branding through its brand manager.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.

Vcita is an all-in one business management app designed for small and medium-sized businesses. vcita offers a wide range features that help SMBs streamline their daily tasks and operations, and improve their interactions with clients. This will allow them to grow and succeed. The top features include client and calendar management as well as billing and invoicing, online scheduling and lead capturing. vcita integrates with dozens more platforms, including Facebook and Quickbooks.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Venntive is a complete CRM and Business OS that eliminates silos and tech stacks. The platform is seamless and allows customers to manage their entire customer lifecycle starting at the first touch. It can also be used to track the customer's progress throughout the customer's lifecycle. Venntive has everything you need in a marketing automation platform, a sales stack and customer success/engagement. It also includes operations. Although integration with third-party apps is not required, Zapier is a CRM Connector and has an API. No-code customization eliminates the need for ongoing expense and time to update or customize your Venntive instance. Venntive is also extremely cost-effective right from the beginning, so a reduction in costs does not necessarily mean a reduction of staff. Venntive is a smart, efficient B2B SaaS solution that allows you to start, scale and manage your business right away.

Breely is an innovative and adaptable online scheduling and business management solution tailored for service-oriented enterprises, enabling them to streamline appointment bookings, enhance client interactions, and optimize operational processes. This powerful tool empowers users to create personalized booking workflows, accept payments, and dispatch notifications via email and SMS, while also allowing for form customization, signature collection, resource management, and task automation, all within a single platform. Catering to diverse requirements ranging from straightforward appointment setups to complex arrangements for classes, workshops, and multi-resource bookings, Breely evolves alongside your business by incorporating features such as conditional booking logic, waitlisting, and branded booking pages. Additionally, it supports seamless calendar synchronization with platforms like Google, Office 365, and iCloud, alongside integrations with popular tools including Zoom and Google Meet. With comprehensive reporting capabilities, customizable client dashboards, custom fields, and options for HIPAA compliance, Breely also offers packages, coupons, and subscription management, ultimately helping to minimize administrative burdens while enhancing the overall client experience. Moreover, this platform stands out by constantly updating its features to meet the changing needs of its users, ensuring that businesses remain competitive in a fast-paced environment.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Absorb is an AI-powered learning management system that provides a first-class training experience. Purpose-built for an engaging, personalized learner experience and efficient administration, Absorb LMS enables millions of employees, customers, partners, and members to discover, absorb, and apply the knowledge they need. Invest in a scalable, easy-to-manage online learning platform custom-tailored to your corporate learning and development needs. Our corporate L&D solutions are designed to create more deeply engaging learning experiences to help your team thrive.

Cal ID is a cloud-based platform that simplifies the process of scheduling appointments and organizing calendars for both individuals and teams. This tool features unlimited scheduling links, customizable booking pages, and seamless integrations with popular applications such as Google Calendar, Outlook, Zoom, Slack, and various payment platforms. Users can create multiple event types with distinct durations and rules, implement round-robin or collective scheduling to optimize team availability, and automate reminders and follow-ups, which helps to minimize no-shows. Additionally, the software enables synchronization across multiple calendars, allowing users to effectively manage their work, personal, and shared calendars in one interface, while also offering insights into booking metrics, attendance rates, and conversion statistics. Cal ID distinguishes itself as a cost-effective solution by providing a free-forever plan that includes essential features, along with an open-source framework that encourages self-hosting and contributions from the community. In this way, it caters to a wide range of users looking for an efficient scheduling solution without the burden of high costs.

SkyPrep is a powerful and intuitive online training software that helps you train your employees, customers, and partners. Our customizable platform allows you to deliver, manage, and track your training with ease. Serving over 500 companies across various industries worldwide, SkyPrep has been recognized for its ease of use and outstanding customer support. By using SkyPrep, you will be able to onboard employees, train customers on your products, and keep up with compliance requirements effortlessly.

Utilizing live chat software enhances communication with customers, enabling immediate engagement through web, mobile, and social platforms. In today's landscape, it's essential for businesses to connect with clients at their convenience, particularly when assistance is required. Over the last year, there has been a significant increase in customers turning to messaging and live chat applications for service inquiries. Incorporating live chat into your website facilitates interactions in a manner that aligns with customer comfort, leading to increased purchasing behavior and loyalty. Additionally, integrating live chat goes beyond merely catering to preferences; it also contributes to overall customer satisfaction and experience. Ultimately, this approach can significantly boost a brand's reputation and foster long-lasting relationships with its clientele.