Best Customer Feedback Software of 2025

Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes. In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention. With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.

Partnering with Salesforce, Titan Forms and Apps are a game-changer in the industry, making the world’s number #1 CRM accessible, and effortless for anyone to use. At the touch of a button, and with zero code, experience strength, speed, and agility for Salesforce Forms and your business processes. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms and applications for Salesforce cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build beautiful web portals, sign documents, generate docs, send surveys, automate contracts, fill out Salesforce forms, and so much more in just a few simple clicks. No code required and with our new AI assistant you can build even faster and with fewer errors. We are the only product on the market that empowers you to send data to Salesforce and pull it back in real-time without any development or added expense. Our customers and partners are the heartbeat of Titan. If you need a feature, simply request it via our Titan X Lab and we will consider it for our roadmap! So what’s stopping you? Schedule a demo today.

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Gain a deeper insight into your website's user experience without being overwhelmed by data. While traditional web analytics tools focus on traffic metrics, they fail to capture the true actions of your users—this is where Hotjar comes into play. Monitor key indicators like Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC) to gain a clearer understanding of user sentiment. Remove the uncertainty by utilizing Session Recordings to observe how individuals interact with your platform, allowing you to empathize with their challenges. By analyzing user behavior and posing the right questions at crucial moments, you can enhance engagement. Hotjar seamlessly integrates with most popular platforms, making it easy to visualize user actions. This visual representation of clicks, taps, and scrolling provides invaluable insights into user motivations and preferences. Furthermore, by viewing recordings of actual visitor interactions, you can accurately identify areas for improvement and better cater to your audience's needs. Ultimately, Hotjar empowers you to create a more user-centered experience.

Webmaxy Analyzer is a user behavior analytical tool that provides an in-depth analysis of your website visitors. You get various functionalities, like session replays, heatmaps, form analysis, surveys & polls, funnel view, and user insights. By analyzing qualitative data, you can understand your customers better and improve your website conversion rate. With Webmaxy Analyzer, you can make data-driven decisions and refine your business strategies accordingly. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decision. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates. Top Features- Behavior Analytics Session Replay Heatmap Form Analyzer User Insight

Discuss.io is a smart platform that allows global brands and agencies to plan, execute, and share qualitative research conversations at scale. We assist enterprise market researchers, UX specialists, product managers, sales professionals and brand managers in accelerating consumer conversations and streamlining the workflow. Key features include live video interviews and mobile screen sharing, interactive whiteboards and powerful tagging. You can quickly create highlights reels that highlight key moments and save hours of video. We offer a wide range of market research services, including moderation, human translations, recruiting, and program management through our marketplace.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

BugHerd is recognized as the easiest visual feedback and bug tracking tool available for websites, favored by numerous outstanding teams globally for managing their online projects effectively. With BugHerd, you can effortlessly point and click to provide client feedback directly on your site, all without any restrictions on project numbers. --- 🌟BugHerd simplifies the process into three straightforward steps:🌟 1. Use the user-friendly browser extension to attach feedback directly to elements on your webpage. 2. Automatically, all feedback pins come with contextual metadata that includes details such as browser type, operating system, screen size, resolution, selector information, and much more. 3. Feedback is converted into task cards immediately, facilitating efficient workflow management. --- Say goodbye to cumbersome emails, tedious spreadsheets, and unnecessary stress. You can begin your journey in just a few minutes with a complimentary 14-day trial, ensuring a smooth transition to streamlined project management.

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

Don't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people.

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies

In today’s fast-paced digital world, small businesses often face significant challenges in gaining visibility on Google and other local search platforms. This limited visibility can prevent these businesses from connecting with potential customers precisely when they're needed most. At Local Siren, we specialize in enhancing your business's online presence to not only make you visible but also ensure you stand out in local search results. Our expertise allows you to concentrate on your core activities—serving your customers and expanding your business—while we handle the intricacies of local SEO. Let us help you engage with your community and ensure your services are prominently displayed where it matters most. Partner with Local Siren and make your mark in the local marketplace.

Isn't it exciting to think about capturing the attention of your customers and keeping them informed? Beupify offers a diverse range of widgets that can be seamlessly integrated into your website, allowing you to instantly inform customers about updates to their products. This powerful tool enhances your business's value and boosts conversion rates by fostering communication with your customers and nurturing long-term relationships through visually appealing widgets! Utilize customer feedback effectively to strengthen your brand's identity, elevate conversion rates, and ultimately build lasting customer loyalty. With Beupify's engaging and targeted notification widgets, enhancing your business value becomes a straightforward task. Keep your customers informed with these captivating widgets and precise notifications. Remember, customer feedback is crucial for your success! Ensure that you establish channels to gather task-based feedback and closely analyze user behavior. You'll be pleased to witness the growth of your business and the improvement of your product, all thanks to the exceptional tools and insights gained from the feedback you collect. The journey towards a thriving business starts with understanding your customers better!

A comprehensive platform designed to gather, analyze, and respond to customer insights. Transform these insights into actionable features while engaging your users throughout the product development process. Focus your efforts on developing features that users highly desire, allowing for efficient resource allocation. Gain visibility into who is requesting specific features and understand their use cases from the start. Maintain open communication with your audience about ongoing projects and keep them updated. This platform provides everything necessary to effectively complete the customer feedback loop without overlooking any crucial input. Monitor feedback effortlessly through voting mechanisms that engage all stakeholders. Foster collaboration among teams, whether in sales or marketing, to enhance overall productivity. Integrate Feature Monkey seamlessly into your website to simplify the feedback process, eliminating the need for users to log in repeatedly. With Baboon-the monkey handling automatic management, you can efficiently track feature requests from new clients and successfully close deals. Establish a central hub for collecting feedback that unifies all teams, ensuring that every voice is heard. This approach not only streamlines communication but also strengthens the connection between your teams and your users.

You can turn more people into satisfied customers by using user insights. Automatically survey your users as they use your app or browse your website. Collect actionable insights from your users to better understand what they want and why. Convert them more into repeat customers. AI allows anyone in your team to create user research surveys customized for you in seconds. AI will ask you about your goal. 1Flow AI creates a customized survey in less than 5 seconds based on your requirements and its domain expertise. Create beautiful in-app flow with font and color customization. You can also choose from a range of widget sizes and positions. Give your users an experience that feels like it's part of your brand. You can trigger any flow to appear at the exact right time, based on page URL rules and events. Meet users where they're most engaged and get to know them quickly.

Enhance your website effortlessly with powerful tools designed to elevate user experience. Gain deep insights into the customer journey through features like Snapshots, Heatmaps, and Recordings. Our intuitive visual reports and detailed session recordings provide a clear understanding of your visitors' paths—revealing their origins, navigation choices, and points of confusion—empowering you to implement design modifications confidently. Make informed, data-driven decisions that will positively influence your revenue over time. With Crazy Egg's A/B Testing, you can be sure that the adjustments you make to content placement, colors, images, or text are indeed the right choices to convert more visitors into loyal customers. Plus, you can easily create or modify content without needing a developer’s assistance! Our user-friendly editing tools enable you to adjust styles such as colors and fonts or even hide certain elements altogether. When you’re satisfied with the changes, you can seamlessly publish them to your website. We are dedicated to assisting you in optimizing what’s working, addressing what’s not, and experimenting with fresh ideas to drive your success. By consistently refining your online presence, you'll ensure a better experience for your visitors.

Receive immediate feedback to enhance your products right away! Transform user insights into practical improvements that elevate your offerings! Utilize feedback boards where users can vote on features, creating either private or public spaces dedicated to user suggestions. Keep your audience informed by sharing updates on progress and highlighting what's on the horizon, fostering a connection that users will appreciate! Announce your newest releases and keep them excited about your ongoing developments.

Integrate a feedback button on your website to address critical bugs, enhance user experience, and uncover valuable insights from customers. This simple addition can be placed on any web page and comes equipped with screenshot functionality. Streamline the feedback collection process using a visual tool that operates directly on your site, allowing you to receive input straight from users without the hassle of lengthy email exchanges or congested ticketing systems. Users can express their thoughts effectively through screenshots and accompanying text, and they can reach out to you without navigating away from their current page. Obtain precise feedback with tailored feedback forms that meet your needs. Since customers are often the first to identify bugs and user experience issues, facilitating their ability to provide immediate visual feedback when they encounter a problem is essential. Furthermore, technical details such as their operating system, browser type and version, as well as any JavaScript errors, are automatically gathered, saving you valuable time in troubleshooting. This proactive approach not only fosters better communication but also strengthens the relationship between you and your users.

SAASFE provides a centralized platform for gathering ideas, developing roadmaps, and managing requests seamlessly. It enables you to collect feedback, suggestions, and feature requests straight from your users. You can craft a product roadmap that outlines the future vision and strategy of your offerings over time. Additionally, a changelog feature keeps your users informed about the latest updates to your product. Customer insights are essential for any business's success, guiding your brand's growth effectively. Users can participate by voting on the most impactful feature suggestions, allowing organizations to prioritize what matters most. Administrators benefit from a comprehensive dashboard that consolidates all feedback and proposals, making it easy to access and analyze information. Select the growth strategy that best fits your business needs and ensure that you prioritize initiatives based on popular customer feedback. With complete transparency, you can share your development process, fostering trust and engagement with your user base. This collaborative approach not only enhances the product but also strengthens customer relationships.

ProdCamp is a platform for user feedback management that allows businesses to collect and analyze feedback. 1. Collect feedback from multiple channels (Intercom and email forward, public roadmap, embeddable widget, Google Chrome extension, email forward, email agenda, public roadmap, email forward) 2. Based on Salesforce's $ data and votes, analyze and prioritize which building projects to build next. 3. Push to Jira and GitLab 4. Close the feedback loop

Sleekplan serves as a comprehensive feedback solution that streamlines user requests and integrates feature voting boards, roadmaps, changelogs, and satisfaction surveys directly into your website. Establish a unified platform to gather, monitor, and categorize feedback from both internal stakeholders and external users. Customize user attributes and build tailored segments to guide informed product decisions effectively. Ensure that the ideas and suggestions collected are viable for development. Engage in discussions around potential solutions while collecting valuable feedback. Eliminate the hassle of lengthy email exchanges by promoting efficient support through interactive, thread-based conversations. Encourage continuous feedback from your users without disrupting their experience, allowing them to provide insights seamlessly from within your web application. This way, you can foster a more collaborative environment that prioritizes user input and enhances product development.

Keep track of user feedback and changelogs, ensuring you engage in direct communication with your users. Take the time to analyze and comprehend user challenges, following up as necessary. Coordinate with your team to ensure everyone is aligned on the action plan. Enhance feature visibility and user adoption through a centralized announcements hub. Utilize our AI to analyze and detect patterns effectively, ensuring you build the right solutions. Whenever you implement a feature that users have requested, make sure to send personalized 1:1 messages to inform them. Transform your insights into actionable tasks for your team, and deliver key announcements directly within the app itself. Customize the notifications to fit your user interface without any coding required. Create a dedicated site where users can conveniently review past feature updates at their own pace. This will not only enhance feature adoption but also establish a consistent shipping rhythm, fostering trust and credibility. Olvy was meticulously developed by a seasoned team with a focus on security, privacy, and compliance from the very beginning, ensuring that both your data and your users' data remain secure. Additionally, this commitment to user safety reinforces the trust users place in your platform.