Best Contact Center as a Service (CCaaS) Providers in Africa

Amazon Connect is an easy-to-use omnichannel cloud contact centre that allows companies to provide superior customer service at lower costs. Amazon's retail business required a contact center that could provide personalized, dynamic, and natural customer service. This was 10 years ago. We couldn't find a contact center that met our needs so we created it. This is now available to all businesses. Today, thousands of companies employ Amazon Connect to service millions of customers every day. Amazon Connect was designed from the ground up for omnichannel. It provides seamless voice and chat experiences for customers and agents. Amazon Connect includes one set of tools that can be used to skill-based route, perform historical and real-time analytics, and provide intuitive management tools. All this is available with pay-as you-go pricing. This makes it easier for agents to manage their contact centers, reduces costs, and simplifies operations.

KrispCall allows you to manage all your telephony needs, whether they are personal, business, or corporate, using one app (Web, Android and iOS). You can access international numbers from the comfort of your own home. KrispCall makes it easy to create international numbers for national, local, shortcode and toll-free numbers (for more than 100 countries) in no matter how fast you want. You can easily manage your call logs. KrispCall's unified phonebox allows you to manage and monitor all your business calls, voicemails, and recorded conversations from one place. Call your international clients through their local numbers to earn their trust. KrispCall offers international numbers for your business at an affordable price. Our embeddable widget makes it easy to reach your customers. Clients can now easily call you by clicking on the KrispCall widget embedded in their website.

Zoom Contact Center is an omnichannel, video-optimized contact center solution that integrates directly into the Zoom experience. A video-optimized call center can simplify your business operations, and enhance your customers' experience. All Zoom Contact Center supervisors and agents have the same Zoom client. Add supervisor and agent capabilities to your existing Zoom client to increase productivity. You can simply modify settings in the Zoom Admin console without having to deploy additional software. Your IT footprint can be optimized by using the same Zoom application. No matter where you work, you can communicate with customers and provide support. Drag-and-drop modules make it easy to create a contact center flow and assign phone numbers. No programming is required! Automate customer interactions with automatic speech recognition, recordings and text to speech.

Scalability is a hallmark of LINXS Communications. As your business grows, so will the need for additional VoIP service. Let us handle all the work so you can concentrate on your business. Linxs Communications Cloud PBX business VoIP phone systems can help you save money on your phone bills while improving your business communications. LINXS Communications allows you to receive and make calls directly from your desktop using a softphone or your mobile phone. Hardware shouldn't be an obstacle to entry. Gigabit phones offer superior clarity to analog phones. You can choose from 110+ unique features. Plug and play VoIP phones are what you need to make your business successful. Support is available in the United States 24 hours a day, 7 days a week, 365 days a year. You will always receive the same response to your emails or calls.

Voice and two-way SMS are available for multi-channel connectivity. Call center features such as call barging, power dialer and queue performance metrics can be used to manage calls. Use voice and SMS enabled local numbers to have SMS conversations similar to chats with local customers in the US and Canada. Send international SMS one-way to more than 100 countries. Integrate your Zoho Voice system with CRMs and helpdesks seamlessly. Streamline communications and transform how you interact with your customers. Set up local numbers and toll-free from multiple countries to help your business grow beyond its borders. Call without worrying about your budget. You can enjoy uncompromising quality for your business calls while saving a lot, especially if you frequently make international calls.

Upgrade to Rozper Cloud-based Contact Center with ease. Experience seamless integration, enhanced features, and improved interactions with customers. A contact center offers many benefits, such as improved customer satisfaction, streamlined operation, and greater access for customers. Multiple channels of accessibility for customers, improved productivity and workflows for agents, and more accurate data collection. AI-based tools and technology that allow for personalized customer interactions have streamlined operations and reduced cost through automation. Our contact center solution lets you manage your employees easily by providing them a secure login page. Identify your best-performing agents, and assign leads to them accordingly. This will improve your conversion rates.

A solution that does not require any investment in infrastructure, IT or operations personnel. Free internal calls can help your organization save up to half on phone subscription costs. The integration of AI, callbots, and chatbots into the process automation improves agent performance and productivity. Operation stability up to 99.9% for over 800 clients and 40 million users. Highly detailed overviews for assessing the contact center's performance and agent KPIs. This helps to support the management process. StringeeX Contact allows you to save customer data by using custom fields that identify customers as soon as they contact you. Tickets allow agents to save customer issues and track the entire process.

Teloz cloud-based contact center allows your employees, customers and other integrations all to work together in one system. It also improves the productivity and efficiency of your company. Consolidate all your critical communications onto a single platform to strengthen your business. One of the world's most powerful cloud-based phone systems is at your fingertips. You can offer a seamless experience to both consumers and operators with a cooperative contact centre. Discover opportunities with industry-leading data, and include the apps that your teams need. You can offer the experience that your customers want with calling features that help you expand your business and assist you. Improve the value of your voice solutions with intelligent routing, workforce analysis, connections, or other features that enhance the interaction and satisfy the Teloz cloud call center. We understand the huge consequences that your company is facing.

Maqsam offers cutting-edge business communication solutions that combine advanced intelligence with contact center innovation. These solutions will transform your CX interactions to accelerate business growth. Local numbers in more than 200 cities will help you reach customers wherever they are. Our cutting-edge analytics will help you unlock your potential and provide the insights that you need to make informed choices. Native integrations are available with the leading CRMs and Helpdesks to help you integrate your software stack, and ensure smooth sales and customer service operations. Maqsam allows support and sales teams to automate repetitive tasks and increase efficiency. This will drive revenue growth through multiple communication channels, including voice calls, WhatsApp and more. We help companies expand their market reach and establish local presence by providing local numbers in over 200 cities.

Personalize customer experiences using data from your CRM, Helpdesk, or other SoR. Automate outbound dialing to provide proactive support and lead engagement at any size. Smooth customer journeys that are seamless and easy to use. Automated voicebots, IVR, and messaging can help customers assist themselves. Simple, intuitive tools can create any customer experience. Add pre-built babelforce functions into your workflows to automate key tasks.

Bright Pattern is the most simple and powerful AI-powered omnichannel call center software for innovative midsize companies and enterprise businesses. Bright Pattern is the only true omnichannel cloud platform that embeds AI. It can be deployed quickly by business users without costly professional services. Bright Pattern allows companies offer a seamless and personal customer experience across all channels, including voice, text, chat and email. Bright Pattern allows companies to track and respond to every interaction across all channels via embedded AI omnichannel management. Bright Pattern was founded by industry veterans who pioneered contact center solutions. Today, they deliver an unparalleled customer experience. Architecture for the future using advanced cloud-first approaches

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Agents can use skill-based routing and blend channels to help them deliver your CX vision via chat, email, and phone for both outbound or inbound contact center needs. You can run natively on Microsoft® Azure, and it is compatible with Microsoft Teams. Enjoy fast, reliable service from a trusted brand, as well as ongoing support and development by our Microsoft-certified engineers. You can deploy in weeks to meet new business needs or replace old technology. However, more complex CCaaS solutions can take several months to deploy. You don't need to pay for features that you don’t use. Unlike other small business contact centers solutions, you can still provide personalized 24/7 customer service. Managers can modify campaigns and contact flows using a simple, intuitive, self service interface. This interface is available for small business contact centers or large enterprises. You can go beyond the contact center and improve your communication with prospects, partners, and coworkers.

Dextr, a contact center as an service (CCaaS), solution powered by Amazon Connect, combines a full-featured supervisor interface and agent call control with a rich library cloud services at a very affordable pay-per use price. Dextr is a cost-effective alternative to costly and time-consuming custom development. It deploys quickly and enhances Amazon Connect's expanding capabilities.

Neotel allows you to add the CRM module on your Neotel PBX. Telemarketing, customer service tools to contact center and predictive dialer. Neotel's virtualPBX has connected 100% of its virtualPBX with cell phone services so you can take full advantage of all the benefits offered by this linkage. They can call internally at no cost and without limits, as they are between mobile extensions and landlines. They also get the mobile extensions bonuses. You can also control both your mobile and fixed costs with one bill. The coordinator of the call center room will be able see at a glance what status all his teleoperators are in, as well as their current status and ability to perform online actions such conference supervision, for example. The coordinator will load the database, and the system will automatically make the call when it connects.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Cloud contact centre is an online communication platform that can easily be managed from anywhere. The software is customizable and seamlessly connects all communication channels and customer information to other business systems. This allows you to personalize and enhance the customer experience. This unified approach is beneficial for all businesses, regardless of size.

ICTContact offers advanced contact center solutions including predictive dialing and progressive dialing. It also includes IVR studio support, white labeling, multi-tenant, and white labeling. ICTContact is a highly automated and advanced contact centre software solution that supports both inbound and outbound call center functionalities, along with campaign scheduling and AMD, DNC, and automated press 1 marketing with real-time call tracking and control. ICTContact is also bundled with WebRTC-based webphones and agent panels with full CRM integration using REST APIs.

With routing, IVR and speech recognition, you can get customers to the right person faster. Templates make it easier to respond and add convenience. Integrate your WhatsApp account to serve customers on the move. Automate a FAQ bot or interact in real-time with customers. Engage your followers on all of your social media platforms simultaneously from one place. Connect existing WFM, Chatbot, CRM or AI to centralize your operations. Give your customers a seamless, personalised experience across all channels to stand out in a competitive marketplace. You can make your brand memorable and increase brand loyalty. By giving your team the tools and support they need, you can help them focus on delivering a better service. Simplify your processes to increase job satisfaction, improve customer outcomes, and encourage employee retention. Automate key metrics monitoring and choose the information you want to monitor.

Microsoft Dynamics 365 Customer Service Center is a cloud solution for customer service that integrates engagement, communication and analytics in a single platform. It allows businesses manage customer interactions through multiple channels including voice, chat and email, while providing a seamless experience. The platform, powered by AI and automation features such as sentiment analysis, real time insights, and guided work flows to enhance agent productivity. It integrates with Microsoft products such as Teams and Power BI to facilitate collaboration and data driven decision-making. Organizations can optimize customer service strategies by using customizable dashboards and analytics. Microsoft Dynamics 365 contact center is perfect for companies looking to improve customer satisfaction, streamline operations and improve overall service delivery.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.

You can unleash the potential of your workforce using best-of-breed collaboration tools from Microsoft and Cisco, which are directly integrated with Evolve IP's highly-rated enterprise voice and communications services. We will create a PurposeBuilt®, tailored to your business, which will significantly increase employee productivity and improve organizational efficiency. Evolve IP Desktop Services (DaaS, RMM, ITaaS, and many more) allow employees to work from anywhere and enable IT departments to manage, protect, and update all of their associates' devices. Evolve IP's omnichannel contact center solution has been praised by analysts. Our integrated communications and contact centre platform has been named to Gartner's CCaaS Magic Quadrant for three consecutive years. It also has the highest client recommendation rating among all providers. This will make it Purpose-Built®.