TelXL Description

Streamline customer interactions by utilizing routing, IVR, and advanced speech recognition to connect them with the appropriate representatives more efficiently. Enhance convenience and response times by incorporating customizable templates. For clients who are always on the move, integrate your WhatsApp account to facilitate communication. You can either deploy an automated FAQ bot or engage with customers directly in real-time. Manage interactions with your social media followers effortlessly from a single platform. Seamlessly integrate your existing workforce management, customer relationship management, chatbots, or AI tools to create a centralized operational hub. In a competitive landscape, differentiate yourself by delivering a personalized experience that flows effortlessly across various channels, which can foster stronger brand loyalty. By equipping your team with the right resources and assistance, they can concentrate on elevating the quality of service provided. Simplifying processes not only boosts job satisfaction but also leads to improved customer outcomes and higher retention rates. Select the metrics that matter most to you and automate the routine monitoring of these key performance indicators to ensure consistent progress. This strategic approach ensures that your business remains agile and responsive to customer needs.

Pricing

Free Trial:
Yes

Integrations

API:
Yes, TelXL has an API

Reviews

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design
support

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Company Details

Company:
TelXL
Year Founded:
2001
Headquarters:
United Kingdom
Website:
telxl.com/cxp

Media

TelXL Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

TelXL Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

TelXL Lists

TelXL User Reviews

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