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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

VideoCX is an AI-powered, browser-based video engagement platform built for BFSI. With 100M+ video calls processed, it helps banks, insurers, NBFCs, and fintechs deliver secure onboarding, Video KYC, credit checks, policy servicing, and more. The platform supports 14 industry use cases and 44 customizable product journeys with 100+ built-in features including face match, ID verification, document capture, screen sharing, live routing, and audit-ready recordings. Used by 75+ financial organizations including ICICI Bank, HDFC Life, TATA Capital, and Bajaj Allianz, VideoCX handles over 3 million monthly customer calls. Its AI tools offer transcript summaries, speech-to-text, face analysis, and live language translation. APIs enable seamless integration into existing workflows or independent journeys. Deployment options include SaaS, hybrid (with S3), or on-premise AWS hosting. VideoCX improves compliance, reduces drop-offs, and delivers personalized video interactions at scale.

Description

Customer journeys online can encounter interruptions when individuals cannot independently address their questions or issues, which may lead them to escalate to assisted channels or abandon their experience entirely. These interruptions not only frustrate customers, who must piece together various steps and channels to achieve their desired result, but they also create inefficiencies for businesses, resulting in lost revenue, increased expenses, hasty compliance procedures, and a gradual decline in brand reputation. vBrowse offers a groundbreaking co-browsing solution that delivers focused human assistance to online users precisely when they need it, serving as a supportive safety net throughout the self-service experience. Consequently, customers enjoy a seamless journey in their preferred channel, merging the personal touch of in-person support with the affordability and ease of digital interactions. This innovative approach not only enhances customer satisfaction but also strengthens brand loyalty in the long run.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

VideoCX.io

Founded

2017

Country

INDIA

Website

web.videocx.io

Vendor Details

Company Name

Vizolution

Founded

2013

Country

United Kingdom

Website

www.vizolution.com/digital-products/vbrowse/

Product Features

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