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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

Description

ZapScale stands out as the most user-friendly platform for Customer Success. It enables Customer Success teams to efficiently oversee and engage with their clients. By leveraging 150 data points sourced from six different origins, ZapScale provides a customer health score that is grounded in evidence, free from assumptions, and reliable. The platform features automatic notifications and predictive churn analysis, empowering you to proactively address and resolve customer challenges with simplicity and effectiveness. Our mission is to guarantee that your customers consistently derive value from your offerings, fostering long-term satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Apptentive
Facebook
Five9
Heymarket
Instagram
LivePerson
Medallia
NICE CXone Mpower
Oracle Sales
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Reddit
Salesforce
Stella Connect
X (Twitter)

Integrations

Apptentive
Facebook
Five9
Heymarket
Instagram
LivePerson
Medallia
NICE CXone Mpower
Oracle Sales
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Reddit
Salesforce
Stella Connect
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Vendor Details

Company Name

ZapScale

Founded

2021

Country

United States

Website

www.zapscale.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives

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