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Description

TextUs is the best text messaging service provider for businesses looking to have real-time conversations, with candidates, leads, employees, and customers. Text messaging is one the most engaging and engaging ways to communicate directly with customers, candidates for jobs, employees, and leads. Two-way, 1:1 messaging encourages engagement and response. Teams get 10x more responses to text messages than email and phone. Business text messaging is now a viable medium of communication that is more effective than traditional media. TextUs is designed to look like the familiar SMS Inbox. It allows users to manage contacts, conversations, campaigns, and other information. You can use the TextUs web application from your desktop or the Chrome extension to your CRM or ATS. Use the mobile app to send and respond on-the-go.

Description

Twilio's Messaging API is an essential tool for businesses looking to integrate messaging capabilities into their applications with ease. It provides a reliable RESTful API that facilitates the sending and receiving of SMS, MMS, and WhatsApp messages on a global scale. This API allows businesses to automate and scale their communications, ensuring that messages reach customers through their preferred channels. With support for various sender types, such as long codes, short codes, toll-free numbers, and alphanumeric sender IDs, Twilio offers flexibility in message delivery. The Messaging Services feature further enhances this by enabling the grouping of global senders and intelligent sending, which automates sender selection and manages compliance regulations. Additionally, the API supports inbound webhooks, allowing businesses to handle responses programmatically and engage in two-way conversations with customers. Twilio's comprehensive documentation, sandbox testing, and robust support empower businesses to create efficient, scalable, and compliant messaging solutions that enhance customer engagement and drive conversions.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Salesforce Yes 
ACS Monitor No 
AdminGloves SSPR No 
Allo Yes 
BeOne System No 
Facebook Messenger No 
Flutter No 
FusionAuth No 
Google Business Messages No 
HubSpot Customer Platform Yes 
JobDiva Yes 
Magento No 
Mimasa AI No 
Mok Yes 
Oracle Taleo Yes 
Planfix Yes 
Shopify No 
Tracker Yes 
Workday HCM Yes 

Integrations

HubSpot CRM Yes 
Salesforce Yes 
ACS Monitor Yes 
AdminGloves SSPR Yes 
Allo No 
BeOne System Yes 
Facebook Messenger Yes 
Flutter Yes 
FusionAuth Yes 
Google Business Messages Yes 
HubSpot Customer Platform No 
JobDiva No 
Magento Yes 
Mimasa AI Yes 
Mok No 
Oracle Taleo No 
Planfix No 
Shopify Yes 
Tracker No 
Workday HCM No 

Pricing Details

$749 per month
Two-way Messaging
SMS Campaigns (Basic or Pro)
10-Digit Texting Number
Unlimited Contacts and Users
Shared Inboxes
Analytics & Reporting
Unlimited Keywords
Unlimited Automated Sequences
Integrations (HubSpot, Salesforce, etc.)
API Access
Toll-Free / Short-Code Eligible
Free Trial No 
Free Version No 

Pricing Details

$0.0079 per message
Programmable SMS: Starts at $0.0079 to send or receive a message.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

TextUs

Founded

2012

Country

United States

Website

www.textus.com

Vendor Details

Company Name

Twilio

Founded

2008

Country

United States

Website

www.twilio.com/en-us/messaging

Product Features

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging No 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat No 
Voice Chat No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Recruiting

Assessments No 
Background Screening Yes 
CRM Yes 
Interaction Tracking Yes 
Internal HR Yes 
Interview Management Yes 
Job Board Posting Yes 
Job Requisition No 
Onboarding Yes 
Recruiting Firms Yes 
Reference Checking No 
Resume Parsing No 
Self Service Portal Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence Yes 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking No 
Time & Attendance Yes 
Variable Workforce No 

Product Features

Bulk SMS

Twilio Bulk SMS is an advanced messaging platform that streamlines the process of conducting extensive messaging campaigns with simplicity and effectiveness. Utilizing Twilio's comprehensive messaging framework, organizations can dispatch a significant number of SMS messages to their target audience, guaranteeing prompt and dependable delivery. This service is particularly well-suited for marketing initiatives, alerts, notifications, and any situation where rapid outreach to a wide audience is crucial. Twilio Bulk SMS includes capabilities such as customizable messaging, scheduling options, and delivery tracking, empowering businesses to adapt their communications for different customer groups while also providing real-time insights into campaign performance. With built-in compliance tools and adherence to various regulatory standards, Twilio ensures that your bulk messaging efforts align with industry regulations and best practices.

Business Text Messaging

Twilio's Business Text Messaging solution enables companies to effectively engage with their clients through personalized, scalable communication methods. This service facilitates the sending and receiving of SMS and MMS messages, allowing for immediate interactions that boost customer satisfaction and engagement. By utilizing Twilio's powerful API, organizations can incorporate messaging functionalities into their current systems, streamlining automated alerts, customer service, and marketing initiatives. The platform also supports two-way messaging, encouraging customers to respond and participate in valuable dialogues. Twilio prioritizes adherence to industry regulations, offering resources to manage opt-in and opt-out processes with ease.

Chat SDK & API

The Twilio Chat SDK & API offers businesses the capability to incorporate real-time chat features directly into their applications, fostering an interactive and smooth communication experience for users. This powerful solution facilitates the development of versatile chat settings, supporting everything from private one-on-one discussions to group chats and extensive community interactions. Developers can effortlessly integrate functionalities like message history, typing indicators, and read receipts with Twilio's Chat SDK & API, which significantly boosts user engagement and satisfaction. The API's adaptable nature allows for branding customization, helping maintain a cohesive look and feel across various platforms. Furthermore, Twilio's robust infrastructure guarantees dependable message delivery and scalability, making it easy to support an expanding user base without sacrificing performance.

Conversational AI

Twilio's Conversational AI transforms the way businesses engage with customers by incorporating sophisticated AI technologies into their communication platforms, allowing for smooth and tailored interactions. Utilizing natural language processing (NLP) and machine learning, Twilio's AI tools enable organizations to comprehend and answer customer questions with a level of accuracy and contextual understanding akin to that of a human. This innovation fosters more fluid and captivating conversations, shifting away from rigid scripts to responsive, contextually-aware dialogues. By integrating with Twilio's Programmable Voice and Flex systems, companies can implement conversational agents that not only address customer inquiries effectively but also collect valuable data for ongoing enhancement.

Code-free Development No 
Contextual Guidance No 
For Developers Yes 
Intent Recognition No 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Commerce

Twilio Conversational Commerce transforms the interaction landscape for businesses by merging communication and shopping into a single, fluid experience. This cutting-edge method utilizes Twilio's powerful APIs to enable real-time dialogue across various platforms such as SMS, chat, and social media, allowing companies to connect with customers in their preferred environments. By incorporating commerce features directly into conversations, Twilio equips businesses with the tools to deliver tailored product suggestions, handle transactions, and offer customer assistance—all within one seamless interaction. This approach not only improves customer satisfaction through a smooth shopping journey but also boosts conversion rates and fosters long-term customer loyalty.

SMS API

The Twilio SMS API is an advanced solution that empowers organizations to effortlessly incorporate messaging functionalities into their applications, establishing a direct and effective line of communication with their customers. Capable of sending and receiving SMS messages worldwide, the API accommodates a diverse array of applications, including transactional notifications, appointment confirmations, marketing initiatives, and customer service interactions. Key features of the API encompass message scheduling, tracking delivery statuses, and accommodating lengthy messages, enabling businesses to fine-tune their communication strategies to suit unique requirements. Furthermore, Twilio's SMS API is built for scalability, allowing companies to manage large volumes of messages without difficulty. It comes with extensive documentation and a developer-friendly interface, simplifying the implementation and customization process, while Twilio's dependable infrastructure guarantees consistent deliverability and performance.

SMS Marketing

Twilio's SMS Marketing solution enables businesses to connect with their customers through customized and timely text communications, fostering stronger customer relationships and increasing brand loyalty. By utilizing Twilio's powerful messaging infrastructure, organizations can develop focused campaigns that deliver special promotions, product news, and event alerts straight to their customers' mobile devices. This direct line of communication guarantees enhanced visibility and interaction, as SMS messages achieve significantly higher open rates than other marketing channels. Designed for flexibility and scalability, Twilio's SMS Marketing caters to businesses of all sizes and sectors. With capabilities such as automated messaging, audience segmentation, and in-depth analytics, marketers can create engaging messages that appeal to their target audience, monitor the effectiveness of their campaigns, and refine their approaches for optimal results.

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management No 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

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