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Description
Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.
Description
netTALK provides a variety of communication solutions, including business wireless, business PBX, and residential phone services. With Business Wireless, enhance productivity by integrating 4G LTE service into your netTALK PBX account, allowing seamless communication among colleagues globally while managing expenses effectively. Take advantage of the best pricing available by signing up today, which includes unlimited international calling and texting within the US, Canada, and Puerto Rico, as well as unlimited streaming of music and videos without consuming your data. As for Business PBX, it offers a cloud-based phone system designed to facilitate borderless communication, enabling team members from around the world to connect using US or Canada numbers while enjoying premium features at affordable rates. The system is easy to configure on your own with online assistance, eliminating the need for a dedicated IT professional, and you can carry your business phone with you using the convenient PBX App. Lastly, the Residential VoIP ensures that you experience clear and dependable calls through our advanced IP Network, making it suitable for all your home communication needs. This comprehensive suite of services is ideal for anyone looking to enhance their communication experience, whether for business or personal use.
API Access
Has API
API Access
Has API
Integrations
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine
Integrations
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce
TeamEngine
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
ace-showcase.com
Vendor Details
Company Name
netTALK Connect
Founded
2008
Country
United States
Website
nettalkconnect.com
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
