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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.

Description

Telia Finland’s Content Delivery Network (CDN) offers a powerful cloud-based solution for enhancing website usability through improved speed, scalability, and security. By distributing content globally across a network of more than 100 locations on five continents, the CDN ensures rapid page loads and smooth delivery, which directly contributes to higher search engine rankings and better visitor retention. The service protects websites from downtime due to high traffic volumes or malicious attacks by automatically scaling infrastructure to absorb demand spikes. Telia’s CDN also supports high-quality media delivery, enabling seamless streaming of video and audio content to any device, anywhere. The platform’s easy-to-use interface simplifies deployment and management for businesses of all sizes. Telia provides comprehensive support and monitoring to maintain optimal performance and security. Their extensive fiber-optic and international networks further enhance the reliability of the CDN service. With a focus on digital acceleration, Telia helps companies keep pace with the evolving demands of the online ecosystem.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Boost.ai Yes 
Calabrio Quality Management Yes 
Centrical Yes 
Feelingstream Yes 
Findity Yes 
Google Cloud Contact Center AI No 
Gorilla Servers No 
Heficed No 
IBM Cloud Direct Link No 
Microsoft Dynamics 365 Yes 
Microsoft Dynamics 365 Business Central Yes 
Nexetic Yes 
Salesforce Yes 
TeamEngine Yes 
Zefort No 

Integrations

Boost.ai No 
Calabrio Quality Management No 
Centrical No 
Feelingstream No 
Findity No 
Google Cloud Contact Center AI Yes 
Gorilla Servers Yes 
Heficed Yes 
IBM Cloud Direct Link Yes 
Microsoft Dynamics 365 No 
Microsoft Dynamics 365 Business Central No 
Nexetic No 
Salesforce No 
TeamEngine No 
Zefort Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Telia Company

Founded

1853

Country

Sweden

Website

ace-showcase.com

Vendor Details

Company Name

Telia Company

Founded

1853

Country

Sweden

Website

www.telia.fi/operators/tuotteet-ja-palvelut/liikenne/sisallonjakopalvelu

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

CDN

Content Acceleration No 
DDoS Protection No 
Load Balancing No 
Managed CDN No 
Multi-CDN Switching No 
Reporting/Analytics No 
Software Downloads No 
Transparent Caching No 
Video Streaming No 
Web Application Firewalls (WAF) No 

Alternatives

Alternatives

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