Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.
Description
Telia Finland’s Content Delivery Network (CDN) offers a powerful cloud-based solution for enhancing website usability through improved speed, scalability, and security. By distributing content globally across a network of more than 100 locations on five continents, the CDN ensures rapid page loads and smooth delivery, which directly contributes to higher search engine rankings and better visitor retention. The service protects websites from downtime due to high traffic volumes or malicious attacks by automatically scaling infrastructure to absorb demand spikes. Telia’s CDN also supports high-quality media delivery, enabling seamless streaming of video and audio content to any device, anywhere. The platform’s easy-to-use interface simplifies deployment and management for businesses of all sizes. Telia provides comprehensive support and monitoring to maintain optimal performance and security. Their extensive fiber-optic and international networks further enhance the reliability of the CDN service. With a focus on digital acceleration, Telia helps companies keep pace with the evolving demands of the online ecosystem.
API Access
Has API
No
API Access
Has API
No
Integrations
Boost.ai
Yes
Calabrio Quality Management
Yes
Centrical
Yes
Feelingstream
Yes
Findity
Yes
Google Cloud Contact Center AI
No
Gorilla Servers
No
Heficed
No
IBM Cloud Direct Link
No
Microsoft Dynamics 365
Yes
Integrations
Boost.ai
No
Calabrio Quality Management
No
Centrical
No
Feelingstream
No
Findity
No
Google Cloud Contact Center AI
Yes
Gorilla Servers
Yes
Heficed
Yes
IBM Cloud Direct Link
Yes
Microsoft Dynamics 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
ace-showcase.com
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
www.telia.fi/operators/tuotteet-ja-palvelut/liikenne/sisallonjakopalvelu
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
CDN
Content Acceleration
No
DDoS Protection
No
Load Balancing
No
Managed CDN
No
Multi-CDN Switching
No
Reporting/Analytics
No
Software Downloads
No
Transparent Caching
No
Video Streaming
No
Web Application Firewalls (WAF)
No