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Description

Provide prompt and tailored communication through international SMS/RCS and voice cloud services. Enhance your customer insights with actionable intelligence derived from global phone numbers and subscriber data. Utilize TeleSign’s Messaging API to code once and effectively reach your audience at scale, leveraging seamless delivery across various channels. The TeleSign Messaging API supports SMS, RCS, and WhatsApp, empowering you to create secure digital interactions that engage customers globally. By integrating a unified Messaging API, you can begin dispatching dependable and secure messages via SMS, RCS, and WhatsApp to your clientele today. Opt for one, two, or all three channels to diversify your programmable messaging approach and broaden your reach. With over 120 optimized points-of-presence and more than 700 direct-to-carrier routes, connect with an even larger customer base effortlessly. This expanded network ensures your messages are delivered efficiently and effectively.

Description

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Rayven Yes 
AppMaster Yes 
CargoFlare No 
Delinea Cloud Access Controller Yes 
DentalTap Yes 
Fraud.net Yes 
Live 360 No 
Microsoft Dynamics 365 Marketing Yes 
Mimasa AI No 
Next Identity Yes 
Pinpoint No 
Quickwork Yes 
Telerivet Yes 
Twilio No 
Viber Yes 
WaveKat Voice No 
WhatsApp Yes 
Whelp No 
Workers by Delos Yes 
Wufoo Yes 

Integrations

Rayven Yes 
AppMaster No 
CargoFlare Yes 
Delinea Cloud Access Controller No 
DentalTap No 
Fraud.net No 
Live 360 Yes 
Microsoft Dynamics 365 Marketing No 
Mimasa AI Yes 
Next Identity No 
Pinpoint Yes 
Quickwork No 
Telerivet No 
Twilio Yes 
Viber No 
WaveKat Voice Yes 
WhatsApp No 
Whelp Yes 
Workers by Delos No 
Wufoo No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.0085 per min
Programmable Voice: Starting at $0.0085/min to receive and $0.014/min to make a call
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TeleSign

Founded

2005

Country

United States

Website

www.telesign.com

Vendor Details

Company Name

Twilio

Founded

2008

Country

United States

Website

www.twilio.com/en-us/voice

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center Yes 
Call Recording No 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
IVR / Voice Recognition Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters No 
For Banking No 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring No 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Transactional Email

A/B Testing No 
Contact Database No 
Dynamic Content No 
Email Monitoring No 
Mailing List Management No 
Reporting/Analytics No 
Spam Check No 
Template Management No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording Yes 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer No 
Surveys No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking Yes 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech Yes 
Continuous Speech Yes 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency Yes 
Voice Recognition Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Transcription

AI / Machine Learning Yes 
Annotations Yes 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools Yes 
File Sharing Yes 
For Manual Transcription Yes 
Full Text Search Yes 
Multi-Language Support Yes 
Natural Language Processing (NLP) Yes 
Playback Controls Yes 
Speech Recognition Yes 
Subtitles Yes 
Text Editor Yes 
Timecoding Yes 

Alternatives

Alternatives