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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In order to guide your team through difficult periods, it's not necessary to overhaul everything; rather, focusing on the small, daily actions executed correctly can lead to significant outcomes. By clearly communicating goals, driving action, evaluating outcomes, and repeating the process, alignment among team members will naturally follow, enabling visible progress and potentially paving the way for your advancement. For success to be achievable, it's essential that everyone is on the same wavelength, so clarify your objectives and establish priorities. Select capable individuals to spearhead key projects and strive to achieve results more swiftly than your competitors. Monitor the genuine impact of your efforts, learn from any setbacks, and continually redirect your focus to what truly counts. TeamGuru transcends the typical leadership platform; it empowers you to effectively implement your strategic vision. With a clear view of business priorities, teams can observe in real-time how their efforts contribute to collective success, ultimately accelerating the organization's growth and effectiveness. When everyone is engaged and informed, the entire team can work in harmony towards shared goals, ensuring sustained momentum.

Description

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IT Glue
Kaseya VSA
MyGlue
Network Glue
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ScalePad Lifecycle Manager

Integrations

IT Glue
Kaseya VSA
MyGlue
Network Glue
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ScalePad Lifecycle Manager

Pricing Details

$16 per user per month
Free Trial
Free Version

Pricing Details

$10.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Team Solutions

Founded

2011

Website

teamguru.com

Vendor Details

Company Name

Kaseya

Founded

2000

Country

United States

Website

www.kaseya.com/products/vorex/

Product Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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