Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.
Description
flowres.io is an innovative platform for qualitative research that has been crafted by researchers specifically for other researchers, aiming to enhance collaboration, integration, and the extraction of insights. This platform consolidates all phases of the research process—from conducting fieldwork to analyzing data—while effortlessly connecting with tools like Zoom, Teams, and Meet to reduce disruptions for participants and streamline the setup process. With the assistance of advanced AI technologies such as ChatGPT, Claude, and Gemini, flowres.io significantly speeds up the generation of insights, lessens the manual workload, and facilitates quicker, more compelling storytelling. Additionally, its user-friendly design ensures that researchers can focus more on their findings rather than the technical aspects of the research process.
API Access
Has API
API Access
Has API
Integrations
Freshchat
Google Meet
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Microsoft Teams
Respondent
Salesforce
Slack
Integrations
Freshchat
Google Meet
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Microsoft Teams
Respondent
Salesforce
Slack
Pricing Details
$99 per month
Free Trial
Free Version
Pricing Details
$30/Credit
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SurveySensum
Founded
2018
Country
India
Website
www.surveysensum.com
Vendor Details
Company Name
flowres.io
Country
United States
Website
flowres.io
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management