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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Description

Titan's drag-and-drop builder allows you to create dynamic, responsive Salesforce survey. Send out customer satisfaction questionnaires to learn what your customers love about your service or product, and where they can improve. Your product can be taken to the next step with quality feedback. Find out what your customers think of your product and get their feedback on features that are in demand. Market research surveys will help you stay on top of current trends, learn about your customers and set prices intelligently. NPS surveys allow you to gauge customer loyalty, identify weaknesses, and see easy-to understand metrics about how your customers feel. Send out surveys to collect data about leads. Ask questions to learn about the preferences and personal information you need to know. You can then target leads based on their individual preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Slack
Stackreaction
Titan
Titan CLM
Titan Document Generation
Titan Flow
Titan Forms
Titan Sign
Titan Web
WhatsApp
Zapier
Zendesk

Integrations

Salesforce
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Slack
Stackreaction
Titan
Titan CLM
Titan Document Generation
Titan Flow
Titan Forms
Titan Sign
Titan Web
WhatsApp
Zapier
Zendesk

Pricing Details

$99 per month
Free Trial
Free Version

Pricing Details

$12 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Vendor Details

Company Name

Titan

Founded

2018

Country

Israel

Website

titandxp.com/salesforce/survey/

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
Amplitude Research Solutions Reviews

Amplitude Research Solutions

Amplitude Research