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Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

Description

Gather survey feedback from a global audience in just minutes. With SurveyMonkey Audience, you can effortlessly identify the perfect respondents for your market research needs. Whether you're conducting a simple poll or engaging in comprehensive market analysis, this tool provides a streamlined approach to connect with your target market. Incorporate screening questions within your survey to ensure you engage the appropriate participants, or specify key demographics such as age, gender, job role, location, and more that are essential to your research objectives. You can utilize our pre-designed survey templates or craft your own to assess brand performance, monitor market shifts, and gain insights into consumer behavior—focusing on what matters most to your business. Collect valuable feedback and receive immediate results to enhance your strategies. Additionally, leverage our analytical tools, which include options for custom reporting, filtering, and cross-tabulation, to extract insights that promote informed decision-making. You have the flexibility to choose respondents from our exclusive panel or engage with partner panels that uphold the highest quality standards for reliable research outcomes. This comprehensive approach ensures that your market research is both efficient and effective, empowering you to make data-driven decisions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

COZYROC SSIS+ Suite
Salesforce
Tremendous

Integrations

COZYROC SSIS+ Suite
Salesforce
Tremendous

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Vendor Details

Company Name

SurveyMonkey

Founded

1999

Country

United States

Website

www.surveymonkey.com/market-research/solutions/audience-panel/

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

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My-Survey

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