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Average Ratings 0 Ratings
Description
Engage with your website visitors through Smallchat and transform them into loyal customers. This tool operates directly within your Slack team, eliminating the need for any additional software to master. You can easily chat with both website visitors and your team members from a single interface. Each interaction generates a new thread, allowing your team to handle conversations efficiently in one location. Tailor Smallchat with simple styling options to ensure it aligns perfectly with your brand's identity. Monitor your monthly interaction statistics to evaluate your business's performance. Initiate conversations easily with personalized trigger messages to actively connect with visitors. With Smallchat, there's no necessity to complicate your workflow with extra software; instead, consolidate all your communication within Slack for a streamlined experience. Enhance your customer engagement efforts today!
Description
Talisma Chat and Co-browse allows businesses to engage with website visitors in real time through dynamic text conversations and shared browsing capabilities. Agents can simultaneously assist multiple users while providing tailored and prompt support, thus enhancing the overall online experience for visitors. This platform gives employees quick access to a consolidated view of past customer interactions across various channels, enabling them to efficiently address inquiries by utilizing a repository of frequently asked questions, response templates, web links, and documents. Additionally, Talisma DCEP chat is engineered to initiate chat sessions based on specific visitor behaviors, resulting in chat invitations for users as soon as they visit the website or exhibit particular browsing patterns. Consequently, this not only enhances customer satisfaction but also lowers the costs associated with customer service, decreases the rate of shopping cart abandonment, and boosts conversion rates. Overall, Talisma Chat and Co-browse represents a significant advancement in streamlining customer interactions and improving business outcomes.
API Access
Has API
API Access
Has API
Integrations
Pathwright
Stackreaction
Pricing Details
$19.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nicer Studio
Country
United States
Website
small.chat
Vendor Details
Company Name
Talisma
Founded
1999
Country
India
Website
www.talisma.com/products/live-chat-co-browsing-solution/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking