Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time.
SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time.
Trust a platform built on a secure global network that works when and where you need it.
Description
A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Genesys Cloud CX
Yes
Microsoft 365
Yes
Salesforce Agentforce Service
Yes
Amdocs Customer Experience Suite
No
CSG Advanced Convergent Platform (ACP)
No
Microsoft Dynamics GP
No
Oracle Service
No
Pega Customer Service
No
SAP Store
Yes
Salesforce
No
Integrations
Genesys Cloud CX
Yes
Microsoft 365
Yes
Salesforce Agentforce Service
Yes
Amdocs Customer Experience Suite
Yes
CSG Advanced Convergent Platform (ACP)
Yes
Microsoft Dynamics GP
Yes
Oracle Service
Yes
Pega Customer Service
Yes
SAP Store
No
Salesforce
Yes
Pricing Details
Contact SightCall for pricing details
Free Trial
No
Free Version
No
Pricing Details
$29.99/month/user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SightCall
Founded
2008
Country
USA, France, Singapore, Germany, UK, Australia, Canada
Website
www.sightcall.com
Vendor Details
Company Name
TechSee
Country
Israel
Website
www.techsee.me/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
Yes
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
Yes
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Computer Vision
Blob Detection & Analysis
Yes
Building Tools
Yes
Image Processing
Yes
Multiple Image Type Support
No
Reporting / Analytics Integration
No
Smart Camera Integration
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
Yes
Employee Monitoring
No
Live Chat
Yes
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
Yes
Screen Sharing
Yes
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
Yes
Web Conferencing
No