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Description
Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.
Description
Always deliver an extraordinary customer experience
Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels.
Provide multi-channel support
Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications.
Access 360deg customer view
Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions
Prioritise tickets and escalate them
Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support
Save time by using canned responses
Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
ScreenMeet
Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
ScreenMeet
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/customer-service-management.html
Vendor Details
Company Name
Easyrewardz
Founded
2002
Country
India
Website
zencecrm.com/products/zence-service/ticket-management/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management