Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.
Description
Omnicore Enterprise Dispatch represents a cutting-edge, scalable solution in the realm of radio dispatch and computer-aided dispatch software, merging sophisticated digital radio management with integrated location capabilities, interoperability, and versatile deployment choices. This innovative platform transforms Omnitronics’ established dispatch consoles into a cohesive IP dispatch console that can be deployed onsite, within the cloud, or at a data center, accommodating both trunked and conventional radio systems and supporting over 100 operators and 200 channels. By centralizing contacts and configurations, it offers a user-friendly, customizable operator interface suitable for touchscreen use while ensuring compatibility across various digital and analog radio technologies. Features such as built-in GPS mapping, geofencing, route history, alarms, and real-time tracking significantly improve situational awareness and enhance the safety of the workforce, making it a vital tool for modern dispatch operations. This comprehensive solution not only streamlines communication but also fosters improved coordination among teams.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Edigin
Website
edigin.com/call-recording/
Vendor Details
Company Name
Omnitronics
Country
United States
Website
www.omnitronicsworld.com/digital-radio-dispatch-location-services/omnicore-enterprise-dispatch/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording