Best Computer Aided Dispatch Software of 2025

Find and compare the best Computer Aided Dispatch software in 2025

Use the comparison tool below to compare the top Computer Aided Dispatch software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    TripMaster Reviews
    Top Pick

    TripMaster

    CTS Software

    $100 per month
    112 Ratings
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    Industry-leading NEMT & Paratransit Scheduling & Distribution Software. TripMaster offers cost-effective, efficient paratransit management software, including demand-response and NEMT. Supporting paratransit and NEMT operations using user-friendly solutions TripMaster was founded by its customers. It's a full-service transit solution that includes modules for: Automated Scheduling, Powerful custom Reporting, Integrated Voice Response, Mobile Solutions and an automated vehicle locator. CTS Software provides complete auditing support, cost control, manpower, vehicle resource management and route management. It also offers statistical reporting, computer-assisted schedule, electronic billing and many other features. We offer a 90-day money-back guarantee. After a live demonstration of TripMaster, we will set up your database and work closely with you to train your staff.
  • 2
    Dispatch Science Reviews

    Dispatch Science

    Dispatch Science

    $675/month
    22 Ratings
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    Dispatch Science automates and optimizes all your deliveries. As a Transport Management System, Dispatch Science automates, optimizes, and manages all the steps required by a delivery company to run their business. It supports order-booking and CRM via a self service customer portal, pricing, real-time tracking with predictive ETAs, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. As a route management solution, it supports scheduled route management, which can optimally integrate with thousands of on-demand and planned routes. Our API allows automations to be extended to third-party applications such as accounting, eCommerce, and other 3rd-party logistics platforms. Our solution can be used in any industry where deliveries are required, such as: -Courier and parcel delivery -eCommerce last mile deliveries -Manufacturing distribution -3PL -Restaurant, food and beverage distribution -Medical, hospital, and pharmaceutical deliveries -Retail last mile distributio
  • 3
    Onfleet Reviews
    Top Pick

    Onfleet

    Onfleet

    $500 per month
    13 Ratings
    Onfleet's user-friendly delivery management software makes it easy to manage and analyze last-mile deliveries. Onfleet offers intuitive smartphone apps for drivers, a web dashboard for dispatchers, automated SMS notifications, and driver tracking for customers. Our API allows integration into other systems and online ordering. Our software has been used to power millions of deliveries in 60+ countries. Get your free trial today!
  • 4
    Field Force Tracker Reviews
    Top Pick

    Field Force Tracker

    Rapidsoft Systems

    $19.99/month/user
    7 Ratings
    Field Force Tracker - An Enterprise-Grade, Comprehensive, and Easy-to-Use Field Service Software Solution Field Force Trackerâ„¢, is an extremely feature-rich, comprehensive, easy-to-use, and comprehensive Field Service Software that integrates the most powerful mobile apps in the industry. It allows you to quickly schedule jobs, dispatch the right employees, collect accurate data, manage inventory, and invoicing faster. Our field service software allows you to reduce waste, get more done quickly, and be more profitable. It is affordable for even the smallest businesses, even though it has enterprise-grade features that can support large deployments. It is a Cloud-hosted, Web-based Field Service Management Software that streamlines Job Scheduling and Dispatch, Customer Management as well as Vendor and Employee Management. Work Orders, Equipment Maintenance Management, Asset Management, Employee Tracking, Asset Management, and Customer Service Tickets will all be streamlined.
  • 5
    TruckX Reviews

    TruckX

    TruckX

    $30/month/per truck
    4 Ratings
    TruckX is a leading All-In-One ELD and Fleet Management Platform for commercial fleets providing ELD Compliance, Asset Tracking, and AI Dashcam (Driver Safety) solutions. Trusted by more than 100,000 drivers, our mission is to make fleet management seamless, efficient, and backed by great Customer Support you can rely on. Whether you are an owner-operator or manager of a large fleet, we offer technology-forward solutions coupled with user-friendly software tailored to meet your unique needs. Our multi-language On-Call Customer Support team is here to assist you in 5 languages, having your back 24/7 so that you can focus on the road ahead.
  • 6
    Mark43 Reviews
    Mark43 stands out as an innovative software platform designed to transform public safety operations, encompassing police dispatching, investigative processes, evidence management, report generation, and crime analysis. By offering exceptional integration of data and increased efficiency for its users, Mark43 combines a records management system with computer-aided dispatch, significantly improving the response time and safety of first responders while simplifying the reporting tasks for law enforcement agencies. This integration not only aids in real-time decision-making but also enhances overall operational effectiveness in public safety.
  • 7
    HorizonGo Reviews
    HorizonGo, a cloud-based, customizable trucking software, gives you remote access to your customers, drivers and equipment at any time. Melton Technologies' HorizonGo software solutions reduce costs and time. They use the cloud, proprietary technology and mobile apps to provide seamless connections between owners/operators and dispatchers, drivers, clients, and drivers. All data generated from load booking to delivery is available in real-time. Digital reporting eliminates the need to enter and retrieve Excel data manually. HorizonGo is at the forefront of cloud-based trucking software.
  • 8
    Crimestar CAD Reviews

    Crimestar CAD

    Crimestar

    $4,250 per license
    The CrimeStar Computer Aided Dispatch (CAD) system offers a robust real-time command and control experience, tracking details related to various calls and the activities of field units across Police, Fire, EMS, and Public Works. This versatile system, designed to integrate seamlessly with the widely-used CrimeStar Records Management System (RMS), employs an intuitive drag-and-drop interface that caters to agencies of all sizes. Operating securely within the RMS, dispatchers benefit from comprehensive access to advanced search capabilities and a wealth of information housed in the records management platform. The CrimeStar CAD features an efficient control panel that accommodates all transaction types, which can be managed using either a mouse or keyboard. For seasoned dispatchers, a traditional command line option provides a familiar and fast-paced work environment. Additionally, CrimeStar CAD includes multiple large status windows, enabling dispatchers to monitor all relevant information at a glance and interact with any unit as needed, ensuring swift and effective response capabilities. This adaptability and comprehensive design make the CrimeStar CAD an essential tool for modern emergency response agencies.
  • 9
    Limo n' Taxi Reviews

    Limo n' Taxi

    Infoblink

    $5 per month
    Monitor your fleet effortlessly with the help of drivers' smartphones, streamline booking management, dispatch tasks to the closest driver, and enjoy a customized customer app, among various other features. Competitive pricing is available for small businesses, with substantial discounts for those opting for annual payments. There are no initial setup costs, and you can obtain a temporary quarter license for as few as two users, along with comprehensive online training tailored to your needs. Starting your trial requires no credit card information, and there will be no automatic charges once your trial period ends. We offer complimentary support for intricate setups, and back-end data uploads are available upon request. All you need is a web browser for your office and smartphones for your team, ensuring seamless communication. Your contact information is protected and will never be sold or misused, while your business data remains secure from unauthorized access. Assistance is readily available via phone, email, and Skype, and you can take advantage of a free system demonstration as well as account setup help throughout your trial period. Additionally, our commitment to customer satisfaction means we are always here to support you, ensuring a smooth and efficient experience.
  • 10
    EFORCE Computer-Aided Dispatch (CAD) Reviews
    Your community and officers depend on you from the moment you put on your headset until the time you return home. Your workday is spent bridging the gap between people who need help and those who offer it. You are constantly at the edge of chaos and sanity, so you don’t have time for software problems. You need a tool that was born from the depths and frequent calls of the busiest shifts and baptized with coffee (there is no other holy liquid strong enough to make a dispatcher happy). You need EFORCE®, CAD. EFORCE®, a Computer-Aided Dispatch System, is a lightning fast system that helps agencies focus on the important work and not on running their software. You need an intuitive CAD such as EFORCE® to help you with all the other tasks you have. EFORCE®, CAD was designed by dispatchers and ex-distributors. It has user-friendly features that are focused on the task at hand. You always have the right tools at your disposal! Get a product demo today to see for yourself!
  • 11
    UnicoTaxi Reviews

    UnicoTaxi

    Ngfo Technologies

    UnicoTaxi offers a flexible and affordable taxi solution through its taxi dispatch system, effectively connecting taxi companies with their discerning clientele. Our comprehensive platform includes a sophisticated taxi management and dispatch software, featuring a user-friendly mobile app for passengers to request rides, a responsive driver application to handle those requests, and a structured admin panel that supervises the entire operation. This integrated approach ensures a seamless experience for both drivers and passengers alike. Additionally, our system is designed to adapt to the evolving needs of the transportation industry.
  • 12
    EverTransit Reviews
    EverTransit is an advanced mobile platform dedicated to transportation, technology, and data management. With state-of-the-art tools at your disposal, you can effectively oversee your fleet. Enhance your customers' mobile experience by enabling them to book rides for immediate use or schedule them for later. Operate your business according to your preferences with a comprehensive back-end system that handles billing, customer relations, and accounting seamlessly. Join EverTransit Connect, the pioneering on-demand affiliate network designed specifically for arranging rides in and out of agricultural areas. Improve the efficiency of your pre-scheduled bookings while acquiring the functionalities necessary for a more dynamic on-demand service. You have the freedom to determine how rides are dispatched, with options such as first-come, first-served, nearest driver, and delayed dispatching. Additionally, the driver application provides an intuitive interface for responding to ride assignments, accepting job offers, invoicing customers, and managing all aspects of their rides effectively. This holistic approach ensures that both drivers and customers benefit from a streamlined and responsive transportation experience.
  • 13
    365 CAD Reviews
    The 365 CAD system significantly enhances the efficiency of first responders by facilitating a streamlined process that begins with the call taker answering and choosing an appropriate response plan, followed by the dispatcher quickly selecting the most suitable units, and culminating in timely alerts to officers, ultimately ensuring a rapid response to those in distress. With the fastest recorded interval from call initiation to officer arrival, Velocity's innovative technology effectively reduces delays between responders and individuals requiring assistance. It offers call takers, dispatchers, and mobile units a comprehensive 360° view of the situation through integrated camera feeds and incident intelligence. This interconnected real-time platform is capable of autonomously deploying drones, while simultaneously providing support to officers on the ground. Furthermore, 365 CAD efficiently identifies the exact latitude and longitude of incidents and showcases them on the CAD map for better situational awareness. Essential information such as the caller’s name, address, city, and phone number is automatically populated in the CAD system, greatly reducing data entry efforts. Operators also benefit from the ability to create files for multiple agencies and update their dispatches with just a single click, enhancing collaboration and response coordination among various units. This comprehensive approach not only improves operational efficiency but also elevates the overall effectiveness of emergency response efforts.
  • 14
    Wise Systems Reviews

    Wise Systems

    Wise Systems, Inc.

    Wise Systems is an autonomous routing and dispatching software that empowers drivers and fleet managers to improve customer service and fleet efficiency, while seamlessly adapting to all the challenges they face. Request a free demo today.
  • 15
    Valcour SaaS CAD/RMS Reviews

    Valcour SaaS CAD/RMS

    CrossWind Technologies

    $399.99 per user per year
    Valcour SaaS CAD/RMSâ„¢ includes a comprehensive CAD interface as an integral part of its offering without any extra charges. The system allows for various dispatch methods including flexible, self, silent, and shared dispatch. To accommodate the diverse preferences of Dispatchers regarding data entry, Valcourâ„¢ features both a text-based Command Line Interface and a user-friendly menu-driven interface. Every call logged receives a sequential incident number determined by the agency's configurations. Additionally, calls can be easily canceled by selecting a checkbox on the initial call interface. Even if a call is canceled, it remains in the system with its number intact, allowing for statistical tracking or modifications such as dispatching at any future time. This approach ensures that all calls are meticulously recorded and managed, enhancing operational efficiency and accountability.
  • 16
    Infinite Cab Reviews

    Infinite Cab

    Infnite Open Source Solution

    Infinite Cab, a taxi booking application similar to Uber, has been crafted by talented developers specializing in taxi app solutions. This all-encompassing taxi dispatch software empowers you to establish a robust transportation enterprise through effective taxi app development. Our extensive range of features is designed to help you navigate the challenges and competition of today’s business landscape. We provide exceptional functionalities in our taxi booking and cab management software, ensuring seamless and dependable operations that drive remarkable growth and transform your business into a new realm. The Uber clone app and our taxi dispatch software include a user-friendly mobile application for passengers to conveniently book rides, an efficient driver app for managing passenger requests, and a comprehensive admin panel for overseeing the entire operation, ensuring efficiency and effectiveness in all aspects of the service. Additionally, our platform is continuously updated to incorporate the latest trends and technologies in the transportation industry, keeping your business competitive and relevant.
  • 17
    TaxiMobility Reviews

    TaxiMobility

    NDOT Technologies

    If you're looking to transform the world as a leading taxi service provider, we aim to revolutionize your operations by enabling you to manage your dispatch processes with incredible efficiency. TaxiMobility is pioneering fresh technological pathways with a unique taxi dispatch system that boasts precise features tailored for all non-emergency medical transportation (NEMT) requirements. Our system is not only convenient and budget-friendly but also designed to cater to the mobility needs of individuals with disabilities, integrating GPS vehicle tracking for seamless and automated monitoring of vehicle locations to ensure safety without sacrificing comfort. Furthermore, our powerful dispatch module is dedicated to fulfilling all mobility needs in the e-hailing sector, presenting unparalleled medical transportation software equipped with effective functionalities that set a new standard in the industry. With TaxiMobility, you gain the tools necessary to enhance your operational capabilities while providing exceptional service to your clients.
  • 18
    Spillman Flex CAD Reviews
    In emergency dispatch centers, having access to detailed and precise information can play a critical role in life-or-death situations. With Spillman Flex’s law enforcement dispatch software and CAD mapping tools, you can ensure that the correct units are dispatched to those in need swiftly. This system supports a variety of public safety answering points, jurisdictions, and disciplines, all on a unified platform, while allowing individual agencies to maintain their independence through tailored configurations and reports. You can efficiently dispatch units, log calls, and search for information using your keyboard and mouse, or directly through the CAD command line, which offers prompts to facilitate quick and accurate command entry, ultimately conserving valuable time. Features that are user-friendly, such as right-clicking and drag-and-drop functionalities, are also available to enhance usability. This ease of use ensures that dispatchers can focus on what truly matters—responding to emergencies effectively.
  • 19
    Valor Systems Reviews

    Valor Systems

    Valor Systems

    $59 per month
    Valor CAD (Computer Aided Dispatch) solutions are utilized globally by military forces, law enforcement agencies, and Public Safety Answering Points (PSAPs) to streamline their call-for-service (CFS) operations, enhance coordination during emergencies, and bolster public safety. Engineered to be user-friendly and customizable, this commercial off-the-shelf (COTS) system features robust command and control functionalities along with comprehensive reporting tools, empowering command staff, communication teams, and first responders with immediate access to both current and historical incident data, thereby facilitating better-informed decision-making. In addition, Valor RMS (Records Management System) is fully integrated with Valor CAD and various other components like BOLO, Evidence, and Warrants within the Valor Incident Management System (Valor IMS), all supported by a unified SQL database. This integration allows Valor RMS to efficiently gather data directly from completed CAD events and automatically populate an officer’s initial incident report, significantly improving the accuracy and efficiency of information sharing across departments. Such seamless data exchange not only enhances operational efficiency but also ensures that critical information is readily available for future reference and analysis.
  • 20
    RIMS Computer Aided Dispatch Reviews
    RIMS CAD streamlines challenging operations with its highly efficient approach, simultaneously offering clear and often automated access to crucial records information. Both line staff and management have immediate access to comprehensive data regarding patrol activities and dispatch processes. With RIMS Computer Aided Dispatch (CAD) and its robust suite of interconnected products, communication professionals can execute various integrated tasks through one advanced system. With a legacy of 36 years in development, RIMS CAD consistently fulfills the rigorous requirements of PSAPs, law enforcement, Fire/EMS personnel, and other public safety workers. Each element of the RIMS System, including our Computer Aided Dispatch, was designed with user-friendliness and ease of learning in mind. In fact, the most effective way to grasp any feature of RIMS is to engage with it directly and use its functionalities. Typically, users can master the foundational aspects of CAD within a few minutes, while our comprehensive training program spans just two days, making it accessible and efficient for all users. This ease of training ensures that professionals can quickly adapt to the system and enhance their operational efficiency.
  • 21
    Dump Truck Dispatcher Reviews

    Dump Truck Dispatcher

    Dump Truck Dispatcher LLC

    $15 per truck per month
    Dump Truck Dispatcher, a cloud-based software, streamlines operations to make aggregate hauling more efficient. Reduce the time spent dispatching drivers by half. You can cut down on the time spent creating invoices and tickets by as much as 80%. You can organize and manage your orders, tickets and schedules. Invoices, dispatches and drivers are all included. Pay and maintenance is also possible. You have two options when using our driver app: you can allow the driver to enter the tickets as they are loaded or you can have the system create a placeholder ticket automatically when the truck is loaded. You will be able to see that the driver has not given you all of their tickets if they are turning them in from the quarry. This approach reduces the time it takes to enter ticket data.
  • 22
    LiMobility Reviews
    LiMobility is a specialized limousine management platform designed specifically for limousine businesses to effectively oversee their bookings and dispatch operations. With its intuitive dashboard, comprehensive analytical reports, and user-friendly applications, it empowers service providers to streamline their business processes effortlessly. Additionally, the software enhances operational efficiency, ensuring that companies can focus on delivering exceptional service to their clients.
  • 23
    Creative EMS Reviews
    Our CAD system transcends traditional computer-aided dispatch by incorporating features such as fleet management, shift scheduling, and customizable reporting, while still delivering top-notch dispatch capabilities. It seamlessly connects with Creative ePCR and all prominent ePCR platforms, offering a holistic view of open calls and bus assignments alongside dashboards for scheduled calls, runs categorized by billing status, and data that supports robust quality improvement and quality assurance reporting. By utilizing location-based technology, it efficiently assigns calls to the nearest available ambulance, taking into account both distance and current travel conditions. Users can swiftly input call details, as Creative Dispatch automatically retrieves patient information and verifies real-time insurance eligibility. Accessible on Android, iOS, and Windows devices at any time and from anywhere, it enhances data collection processes, allowing medics to focus on patient assessment, treatment, and safety. Additionally, the intuitive user interface facilitates the rapid documentation of patient assessments, vital signs, and treatment protocols, ensuring that medics can deliver timely and effective care without unnecessary delays. In such a fast-paced environment, ensuring that medics have the right tools at their fingertips can significantly improve patient outcomes.
  • 24
    ZOLL Dispatch Reviews
    In critical moments, it is essential for EMS call takers and dispatchers to possess the necessary tools to match response efforts with transportation requirements while utilizing data to strategically position vehicles for rapid intervention. By predicting where assistance will be required, time is conserved, which is crucial for saving lives. ZOLL® Dispatch serves as a comprehensive, data-driven solution for call taking and computer-aided dispatch (CAD) that empowers your team to react promptly, communicate efficiently, and achieve superior results with greater effectiveness. This smart system not only minimizes the workload and potential errors but also enhances two-way communication with medical facilities and includes extensive monitoring and quality assurance features. Additionally, the visually intuitive dashboard provides users with the ability to evaluate and track performance metrics, fostering ongoing operational enhancements and ensuring the highest standards of service delivery. Ultimately, ZOLL® Dispatch is designed to enhance the overall effectiveness of EMS operations.
  • 25
    Intergraph Computer-Aided Dispatch Reviews
    Intergraph Computer-Aided Dispatch (I/CAD) represents a premier suite of software designed for effective incident management. This platform encompasses a comprehensive range of integrated functions, including call handling and dispatching, advanced mapping, seamless field communication, thorough data reporting and analysis, as well as application integration. By utilizing I/CAD, organizations can significantly improve the quality and accessibility of vital information, thereby establishing a unified operational picture that supports informed decision-making during responses. Furthermore, I/CAD allows organizations to tailor applications, interfaces, business protocols, and workflows to align with their unique operational demands, accommodating everything from individual agencies to expansive multi-agency communication centers, as well as facilitating virtual consolidations and hub-and-spoke setups for agencies that utilize shared systems. This adaptability ensures that various operational needs are effectively met across different types of organizations.
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Overview of Computer Aided Dispatch Software

Computer-aided dispatch software (CAD) is a computerized system used by emergency response organizations like police, fire, and ambulance services. CAD systems enable operators to efficiently manage calls for service, dispatch responders, monitor the locations of assets, and track operational performance.

The system is typically made up of several components: a central database; an input/output terminal; computer hardware; and specialized softwares that provide various functions. The main purpose of CAD systems is to reduce the time it takes to respond to an emergency call by providing real-time access to critical information. Operators are able to quickly view information such as caller’s location, type of call, addresses/directions to scene, past history of calls from same address or complainant name and other pertinent details. Additionally, many CAD systems have automated processes that can identify possible options for resolving a situation before dispatching personnel. This helps operators make more informed decisions when sending out officers or teams for assistance.

The data gathered in the CAD system can also be used for investigative purposes after an incident has occurred. Reports created from CAD systems allow organisations to detect patterns in criminal activity by analyzing past call patterns within specific areas or neighbourhoods over time periods such as weeks or even months. This data can be used to predict when and where crimes may occur and allows public safety agencies to plan accordingly in order to increase their effectiveness in combating crime.

CAD systems also often incorporate geographical information tools into their operations which assist with locating responders quickly and accurately based on their current locations as well as identifying nearby resources that may be needed at a particular incident site (e.g., hospitals). Furthermore, some CAD systems come equipped with advanced features such as output mapping capabilities which allow operators and responding law enforcement personnel view maps depicting historic crime patterns within certain neighborhoods along with sites they may need while responding (like police stations or community centers) in order to maximize their efficiency while en route.

In summary, computer aided dispatch software provides significant advantages over manual dispatching practices in terms of both speed and accuracy. This results in considerable cost savings for public safety agencies who are able utilize fewer personnel while still maintaining high response times during emergencies—allowing them better manage scarce resources effectively leading ultimately lead greater overall public safety outcomes.

What Are Some Reasons To Use Computer Aided Dispatch Software?

  1. Computer aided dispatch (CAD) software can help streamline the dispatching process by providing an efficient way to manage and track emergency response teams.
  2. The software provides a comprehensive database of personnel, vehicles, equipment, and locations that can be used for quick reference for responders in the field.
  3. CAD enables better coordination between agencies with different communication systems and allows sharing of critical information between responding personnel with real-time updates in the field.
  4. It provides improved situational awareness for incident commanders which helps them make informed decisions faster and more accurately.
  5. CAD increases officer safety by providing two-way radio integration that can alert commanders if officers are in danger or require assistance during an incident or callout.
  6. This type of software offers automated workflows and data capture capabilities that enable organizations to easily analyze performance, trend data, and gain greater insight into operations as a whole helping create strategies for continuous improvement over time.
  7. Additionally, CAD systems generally integrate with other public safety management tools such as records management systems which allows agencies to share even more relevant data on incidents quickly and securely which facilitates faster response times—especially crucial in emergency situations where every second counts.

Why Is Computer Aided Dispatch Software Important?

Computer Aided Dispatch (CAD) software is an invaluable tool for public safety organizations. With CAD, dispatchers are able to quickly and precisely keep track of the multiple units they have dispatched, enabling them to manage vast amounts of information and easily coordinate resources in a highly efficient manner.

CAD allows dispatchers to take advantage of several important features that help to streamline communication between dispatch centers and field personnel. For example, CAD can deliver information automatically about drug control, as well as capture and relay data related to ongoing investigations. Dispatchers can also access mapping tools that enable them to determine the best routing for specific events or locations where emergency personnel may be needed. They can also broadcast alerts or notifications over loudspeakers when necessary.

Beyond helping improve response time and efficiency when responding to emergencies, another benefit of CAD systems is that they reduce paperwork associated with logging call information manually. This means less time spent transcribing notes after the fact, allowing dispatchers more time to focus on their primary responsibilities: responding immediately to any critical incidents which may arise.

CAD systems offer an abundance of other features that aid in the management of departments’ resources such as inventory records, budgeting capabilities and even radio system monitoring that shows who is available at any given moment–all from one central location; offering increased accountability over who has been dispatched when faced with a crisis situation. Additionally, these features typically come standard with tracking tools which enables supervisors quick assessment of individual performance within the dispatch center.

In short, computer aided dispatch systems provide law enforcement personnel with powerful tools for managing critical incidents more safely and efficiently than ever before; ultimately improving responsiveness while reducing risk during high-stakes emergencies.

Features Provided by Computer Aided Dispatch Software

  1. Automated Call Assignment: Computer aided dispatch software automatically assigns calls to the most available and qualified dispatcher or responder, streamlining call processing and reducing response time.
  2. Radio Integration: Computer aided dispatch systems can be integrated with radio systems, allowing dispatchers to quickly send out notifications via text over radio, including pre-recorded messages related to specific incidents.
  3. Geographic Information System (GIS) Mapping: By integrating GIS mapping into CADD systems, dispatchers are able to view street maps of an incident location and more easily visualize the area where help is needed. Additional layers can also be added showing real-time traffic flows or weather conditions which may affect response times or safety considerations for first responders.
  4. Multi-Agency Collaboration & Resource Sharing: With CADD software, multiple agencies are able to collaborate on service requests and share resources across their respective networks in order to speed up responses and better serve citizens in need of help in a timely manner.
  5. Detailed Report Generation: Computer aided dispatch systems provide detailed reporting capabilities that enable historians analysis on past incidents as well as performance metrics for individual responders/dispatchers for service optimization purposes.
  6. Automated Communications: CADD systems can be used to send automated messages to responders (e.g., text, email), informing them of incident updates or providing timely information related to an active call or situation.
  7. Service Traceability: Computer aided dispatch systems provide traceability of service requests through the ability to track calls from initial initiation, assignment and eventual resolution. This feature enables administrators to better monitor performance metrics for dispatchers as well as response times for individual incidents for quality assurance purposes.

Types of Users That Can Benefit From Computer Aided Dispatch Software

  • Law Enforcement Agencies: Computer aided dispatch software enables law enforcement officers to efficiently monitor and respond to calls for service, track crime trends in a community, access real-time data and analytics, and manage law enforcement resources.
  • Private Security Providers: Private security providers can use computer aided dispatch software to ensure that their personnel are dispatched to the right location at the right time, assign tasks quickly and easily, reduce response times to client requests, record documentation related to incidents or requests for service, and take advantage of automated scheduling processes.
  • Taxi Services: With computer aided dispatch software, taxi services can automatically route cabs based on customer pickup locations as well as track customers' addresses in order to accurately charge them while providing an efficient level of service.
  • Emergency Medical Services (EMS): EMS organizations can utilize computer aided dispatch software to track patient information including medications administered or medical treatment received during transport. The system also enables dispatchers to enter pertinent information about EMS responders that is used for reporting purposes such as assisting with liability issues.
  • Fire Departments: Computer aided dispatch software is invaluable for fire departments who need access to real-time data about hazardous materials at a scene when responding to an emergency call. Additionally, these systems enable firefighter dispatchers respond immediately by creating pre-emptive notifications based on weather conditions or risks in certain neighborhoods.
  • Utilities Services: Utilities services can benefit from computer aided dispatch software by using it schedule maintenance visits or repairs quickly while reducing overall costs associated with those tasks. They are also able leverage the system's geographic mapping capabilities when sending technicians out into the field so they can more accurately identify areas where work needs done without having leave the office.
  • Animal Services: Animal services organizations can use computer aided dispatch software to easily track calls for service related to stray or lost animals, report animal cruelty cases and respond appropriately, assist with reuniting pets with their owners, manage adoption requests within an organization's database, and assign tasks such as fee collection or license enforcement.

How Much Does Computer Aided Dispatch Software Cost?

Computer-aided dispatch (CAD) software can vary significantly in cost. Many vendors offer a range of solutions, from basic systems to more robust enterprise suites. Prices for the most basic CAD solution packages usually start at about $4,000 and can reach up to $50,000 or more depending on the scope and complexity of the system. These prices typically include installation fees and setup costs as well as customization services.

For some organizations, additional investment may also be required in hardware such as servers, workstations, printers and other peripheral equipment needed to run the system efficiently. One-time costs associated with training staff members on how to use the system should also be taken into consideration when budgeting for a CAD system.

It's important to note that while some vendors may offer lower up-front pricing plans, they tend to lack significant features that are essential for an effective deployment of such an important tool. Additionally, many providers require customers to commit to long-term contracts which means you need to carefully evaluate your current needs as well as any potential growth in order to choose the right product for your organization.

Finally, it's essential to look at the cost of ongoing maintenance and support services. This should include regular upgrades, 24/7 customer service and technical support line availability, as well as quick response times when issues need to be addressed. Being able to rely on reliable service providers can help ensure that your system always remains up-to-date and secure.

Overall, the total cost of a computer aided dispatch software installation will depend on factors such as the size and complexity of your organization, the features and functionality required, as well as any ancillary hardware needs. It is important to do research and even consult with experts before choosing a solution for your business.

Computer Aided Dispatch Software Risks

  • Loss of critical data: Computer aided dispatch software can help to store and manage large amounts of data, but if the system fails or is not updated regularly, this could lead to an incomplete record or loss of valuable information.
  • Security risks: Since computer aided dispatch software handles sensitive information such as personal data, medical records and emergency response times, there is a risk that this information will be compromised if the security protocols in place are not adequate.
  • Malware threats: Malicious software can infiltrate a computer aided dispatch system and cause significant disruption. The use of strong anti-virus protection is necessary to ensure that malicious programs do not have access to the system.
  • System downtime: If the computer server experiences issues or there are compatibility problems with other systems, it can cause periods of downtime which could significantly disrupt services.
  • Errors in dispatching vehicles: If there are inaccuracies in the way information is inputted into the system or if incorrect processes are followed when dispatching vehicles, it could lead to delays or errors which could affect public safety.
  • Costs associated with maintenance and repair: In order to ensure that the system is running optimally, there are costs associated with regular maintenance, upgrades and repairs which must be taken into account.

What Software Does Computer Aided Dispatch Software Integrate With?

Computer Aided Dispatch (CAD) software can integrate with many types of softwares. This includes Mobile Data Terminals, digital mapping packages, police record management systems, and automatic vehicle location (AVL) technologies. Mobile Data Terminals can be used to send messages in real time from the dispatcher to individual units in the field, as well as provide access to forms and other documents. Digital mapping packages provide visual displays of the responding unit's locations, incidents on a dynamic map, tactical routes for multiple responding units, and access to geographical information systems data. Police record management systems maintain records of calls for service allowing dispatchers to quickly analyze and prioritize calls based on grade level responses or past history. And lastly, AVL technology allows dispatchers or supervisors to monitor fleet operations while providing automated status updates and estimated times of arrival communicated directly into CAD system databases. These are just some types of software that can integrate with CAD software- there are many others available today depending on the specific needs of an organization.

What Are Some Questions To Ask When Considering Computer Aided Dispatch Software?

When considering computer aided dispatch software, ask the following questions:

  1. Does the software have a user-friendly interface and easy navigation for dispatchers?
  2. Does it offer support for routing services to multiple locations?
  3. Can it integrate with existing GPS and fleet management systems?
  4. Does it provide visibility into incoming calls from both internal and external sources?
  5. Is data entry streamlined, minimizing the need for manual input of information?
  6. Does it provide reporting capabilities such as call summaries and dispatcher performance metrics?
  7. Does it allow administrative users to customize response protocols based on different types of calls or requests?
  8. Is there an integrated messaging system that allows messages to be sent between field personnel, dispatchers, and other stakeholders in real time?
  9. How secure is the software platform? Is data encrypted in transit and at rest to ensure privacy & integrity of sensitive information?
  10. What type of customer service/technical support is offered by the vendor in case issues arise during implementation or after going live with the system?