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Average Ratings 0 Ratings
Description
Introducing ‘Monti,’ our standout employee of the month! Always eager to assist, ‘Monti’ is not only conversational but also equipped with a vast array of how-to videos and articles that allow for immediate answers to your inquiries. This quick learner actively listens to user feedback, preparing him to tackle your next question or request efficiently—great job, ‘Monti’! Our round-the-clock, follow-the-sun support ensures that we're here for your users whenever they need assistance, regardless of their geographical location or time zone. Just submit your request, and a member of our customer success team will promptly be available to help you or your users! Each of our service bundles includes a complimentary setup package featuring a globally-informed yet locally tailored set of top-notch processes to have you operational in no time. You will also be paired with a customer experience agent who possesses extensive expertise in human capital management, guiding you through each step of the process to ensure a smooth transition. This streamlined procedure is designed to get you started within just a few hours, allowing you to focus on what truly matters!
Description
The proficient handling of software issues and incidents significantly influences the ongoing maintenance of applications throughout their lifecycle. Implementing a solution that aligns with your organization's change management protocols can yield numerous advantages, such as enhanced control, streamlined workflows, and adherence to audit requirements. TURNOVER® Helpdesk facilitates comprehensive incident tracking and reporting from start to finish. By merging a full-service IT helpdesk with a mobile-optimized, browser-based self-service option for users, the system enhances the efficiency of technical support. End users can quickly and effortlessly access solutions to their technical inquiries, submit requests, and monitor the status of their issues, all while on the go. This not only empowers users but also allows your IT personnel to focus on more complex and pressing tasks, thereby improving overall productivity. Ultimately, the integration of such a system fosters a more responsive and capable IT environment.
API Access
Has API
API Access
Has API
Integrations
Primeur
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Roots HCM
Country
Jordan
Website
rootshcm.com
Vendor Details
Company Name
SoftLanding Systems
Website
www.softlanding.com/products/turnover-helpdesk/
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management