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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Implementing enterprise knowledge management software enhances support capabilities by leveraging AI to optimize both agent-driven and self-service assistance. Foster a culture of knowledge sharing that significantly elevates the customer experience while distributing knowledge throughout your organization. Equip every team member with access to a centralized repository where they can both contribute to and access crucial support information. This approach facilitates a rich, multi-channel experience for users. By integrating AI-driven search functionalities, intuitive designs, gamification elements, and federated content from various sources, you can ensure an exceptional experience for customers. Maintain high engagement levels by regularly updating your knowledge base and identifying any gaps that may exist. Additionally, interactive dashboards provide valuable insights into the overall health of your knowledge repository, along with data regarding its usage, effectiveness, and overall adoption. Ultimately, a well-managed knowledge base not only improves support but also empowers users to collaborate more effectively.

Description

Wisdom allows you to communicate with customers and team members directly, create workgroups, assign tasks, and collaborate like never again - all from one platform. Wisdom's advanced community engagement platform will help you reduce support costs, gain better insight into customer behavior, provide a better experience for customers, and increase your return on investment. Your employees will feel more connected and heard, and they will be able to realize their potential. Wisdom is a paradigm shift in knowledge-sharing. The platform is designed to unify knowledge sharing by giving both external and internal communities the space to share values, find common purpose, and eventually align for the greater good. Connect, without stress and get access to discussion boards and groups with one click, all in one place. Save time and money by centralizing information

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

The pricing depends on the scope of the project. Please contact us for more detailled information and a demo.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/rightanswers/

Vendor Details

Company Name

zehnplus

Founded

2021

Country

Switzerland

Website

getwisdomcommunity.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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