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Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
Description
Navigating your business without dependable data is akin to sailing without a compass. Nonetheless, many organizations find it challenging to fully leverage their abundant data resources for financial gain. With minubo, all your data is seamlessly integrated into a single platform, providing a holistic view at all times. This integration not only fosters deeper insights but also enables more informed decision-making. Say goodbye to fragmented systems, tools, and applications; all pertinent information is thoughtfully connected and presented clearly within one application. Take advantage of a tried-and-true data model tailored for the e-commerce sector, which includes nearly 1000 predefined key performance indicators, metrics, and reports at your fingertips. You can hit the ground running without any extensive onboarding, as the self-service section helps you find answers to specific queries quickly. With minubo, a unified database is accessible to everyone, enhancing collaboration, enjoyment, and reducing the chances of miscommunication. Furthermore, minubo simplifies everyday operations by ensuring that all data is automatically refreshed across every tool and can be shared effortlessly with just a click. This innovation not only streamlines processes but also empowers teams to work more cohesively towards common goals.
API Access
Has API
API Access
Has API
Integrations
Aircall
Attentive
Blotout
CrossEngage
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Integrations
Aircall
Attentive
Blotout
CrossEngage
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Pricing Details
$59/agent/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Vendor Details
Company Name
minubo
Founded
2013
Country
Germany
Website
www.minubo.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates