Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
RichCall allows you to sell and support remotely, providing your customers with a one touch live support option.
RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing.
RichCall's most common use cases are:
Click-to call, click-to video and co-browsing are all options for your customers
Click-to-call and co-browsing to get customer support
Start a co-browsing session while you are on the move
Mobile camera sharing for support and sales:
- Video sales - An agent shows a product using the shared mobile camera
Customer support - A customer shares his mobile camera in order to show the malfunctioning device
Video and collaboration for kiosks
Remote expert assistance with HD video, scanner, and printer
Live video-assistance for existing self-service or support kiosks
Description
Vectera makes it easy to meet clients online. You can schedule appointments and hold secure video meetings up to four people. All your clients can create communication hubs. Use whiteboards, cobrowsing, and document annotation to get creative. 1-click start, no downloads, no frustrations.
API Access
Has API
No
API Access
Has API
No
Integrations
ActiveCampaign
No
AdminPulse
No
CalendarHero
No
Dropbox
No
Evidence
No
Google Drive
No
Integrately
No
Microsoft 365
No
Microsoft OneDrive
No
Pabbly Connect
No
Integrations
ActiveCampaign
Yes
AdminPulse
Yes
CalendarHero
Yes
Dropbox
Yes
Evidence
Yes
Google Drive
Yes
Integrately
Yes
Microsoft 365
Yes
Microsoft OneDrive
Yes
Pabbly Connect
Yes
Pricing Details
$192 / month
Cloud and on-prem deployments are available.
Free Trial
Yes
Free Version
No
Pricing Details
$8.99/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aurus
Founded
2009
Country
Russian Federation
Website
richcall.io
Vendor Details
Company Name
Vectera
Founded
2016
Country
Belgium
Website
www.vectera.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Meeting
Action Item Tracking
No
Agenda Management
Yes
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
Yes
Invitation Management
No
Legislative Meetings
Yes
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
Yes
Meeting Room Booking
Yes
Minutes Management
Yes
Post-Meeting Tools
Yes
Scheduling
Yes
Travel Management
No
Voting Management
No
Screen Sharing
Annotations / Drawing Tools
Yes
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
Yes
Presenter Control Management
Yes
Remote Control
Yes
Screen Capture
Yes
Screen Mirroring
No
Screen Recording
Yes
Tutoring
Appointment Scheduling
Yes
Attendance Tracking
No
Automatic Grading
No
Billing & Invoicing
No
Client Management
No
Electronic Assignments & Tests
Yes
Employee Management
No
Learning Plans
No
Lesson Notes
Yes
Online Classes
Yes
Online Payments
Yes
Parent / Student Portal
No
Progress Reports
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes