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Description
Reviato is a software solution tailored for the hospitality sector, specializing in review analytics for establishments such as restaurants, cafés, boutique hotels, and guesthouses. This platform aggregates guest feedback from prominent sources like Google, TripAdvisor, Booking.com, Airbnb, and Facebook into a single dashboard, effectively pinpointing sentiment trends, common themes, and critical issues that need attention. By utilizing Reviato, teams can gain insights into what guests consistently admire or criticize, saving them the time of sifting through every individual review. As a result, businesses can focus more on enhancing guest experiences based on actionable data rather than wading through a sea of feedback.
Description
Viff serves as an AI assistant designed to provide polite and relevant replies to your guest reviews in real-time. By ensuring consistent responses, you can enhance your online reputation and boost your bookings. Research indicates that 87% of travelers are more inclined to make a reservation when businesses engage with reviews. Thoughtful responses not only help you differentiate your establishment but also build trust among potential guests researching their next stay. However, crafting these replies can be challenging when staff members are juggling numerous responsibilities. Viff adapts to your unique tone and brand voice based on initial inputs, allowing for the creation of precise responses promptly and maintaining uniformity across all guest reviews. Users of Viff have reported a remarkable fivefold increase in booking numbers and a 67% improvement in their TripAdvisor rankings within just six months of consistently engaging with all reviews. Simply highlight the review text and click the Viff icon to generate a response effortlessly. When we say "generate responses in a single click," we mean it without any extra steps! Viff integrates seamlessly with every website and all property or reputation management systems available. This level of compatibility ensures that no matter the platform, Viff can help you manage your guest interactions effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Agoda
No
Airbnb
No
Booking.com
No
Tripadvisor
No
Vrbo
No
Integrations
Agoda
Yes
Airbnb
Yes
Booking.com
Yes
Tripadvisor
Yes
Vrbo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EthosLink
Website
www.reviato.com
Vendor Details
Company Name
Viff
Country
United States
Website
www.viff.ai/
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
