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ease
features
design
support

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Description

Relay Network introduces the Business Feed Platform, an entirely new way for organizations to connect with customers through personalized, secure, and interactive feeds. Unlike traditional outreach tools such as email or portals, Relay’s feed format mirrors the usability and engagement of social media, delivering the right information at the right moment. Businesses initiate these personalized experiences with SMS invitations that guide users to their private feeds—no app downloads or credentials needed. Inside the feed, customers can access rich multimedia, complete forms, sign documents, or chat directly with businesses, all from one seamless interface. Relay’s compliance with HIPAA, SOC 2, TCPA, and HITRUST ensures enterprise-grade privacy and trust across industries. The platform empowers sectors like banking, healthcare, and membership associations to onboard new users, boost renewals, and drive participation in digital programs. Case studies highlight dramatic results, including 10x higher engagement than email and up to 46% increases in account funding. With its mix of personalization, automation, and security, Relay is reshaping how organizations build lasting, results-driven customer relationships.

Description

Provide your patients with timely access to essential information to enhance their health journey. Users of Twistle experience improved health outcomes and a reduction in readmissions. The platform allows both clinicians and patients to exchange HIPAA-compliant messages, along with images, videos, and emojis, effortlessly. By tracking real-time interactions through surveys and videos, you can keep your patients engaged and informed. This approach also enables healthcare staff to concentrate on individuals who require more assistance. Quickly create and implement surveys to gather and analyze patient feedback, allowing for prompt action on any concerns to enhance overall satisfaction. Twistle fosters collaboration among all parties involved in patient care, achieving significant results for team-based care initiatives such as Enhanced Recovery After Surgery (ERAS) and Perioperative Surgical Home (PSH). Additionally, Twistle seamlessly integrates with electronic health records, registries, and predictive analytics solutions, while also connecting with devices and wearables to tailor patient communication and engagement strategies. By leveraging these resources, healthcare providers can ensure a more personalized experience for their patients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage
Desktop.com
Eloqua
Hemi
Salesforce
Salesforce Agentforce Service
WorkMarket

Integrations

Adobe Marketo Engage
Desktop.com
Eloqua
Hemi
Salesforce
Salesforce Agentforce Service
WorkMarket

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Relay Network

Founded

2010

Country

United States

Website

www.relaynetwork.com

Vendor Details

Company Name

Twistle

Founded

2011

Country

United States

Website

www.twistle.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Vaccine Management

Adverse Reaction Reporting
Alerts / Notifications
Appointment Reminders
Billing
Communication Tools
Dose Tracking
For Governments
Immunization Proof
Inventory Management
Predictive Analytics
Scheduling
Virtual Waiting Room

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