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Description
Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.
Description
Modern cloud-based tools that improve communication and performance at all levels of your organization can transform your organization.
Real-time progress for your organization
ThinkTime is designed for speed. This includes quick deployment, easy integration with existing systems, and a user interface that is simple to use.
Task Management
Advanced tools to track, forecast, assign, and assign work more efficiently
Audit of Store
Converting store visits into actionable tasks
Support
Your in-store support teams receive faster and more effective assistance
Communications
Personal content to inform and engage your associates
API Access
Has API
No
API Access
Has API
No
Integrations
APIANT
Yes
Aircall
Yes
ChannelReply
Yes
Ema
Yes
FUGU
Yes
Fleece AI
Yes
GitHub
Yes
Help Desk Migration
Yes
LTVPlus
Yes
OmniPanel
Yes
Integrations
APIANT
No
Aircall
No
ChannelReply
No
Ema
No
FUGU
No
Fleece AI
No
GitHub
No
Help Desk Migration
No
LTVPlus
No
OmniPanel
No
Pricing Details
$20.00/month/user
Basic plan: $20 per user, per month; Plus plan: $40 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Reamaze
Founded
2012
Country
United States
Website
www.reamaze.com
Vendor Details
Company Name
ThinkTime
Founded
2012
Country
United States
Website
www.thinktime.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Retail Execution
AI / Image Recognition
No
Collaboration Tools
Yes
Data Collection
Yes
Inspection
Yes
Pricing / Placement Optimization
Yes
Product Education
Yes
Product Promotion Strategy
No
Retail Site Audit
Yes
Workforce Management
No
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
Yes
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
Yes
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
No
To-Do List View
No
