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Description
RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.
Description
Effortlessly communicate with your contacts by automatically leaving voicemails, emails, and text messages without needing any specialized equipment. Ytel offers a comprehensive, cloud-based marketing suite that helps small to medium-sized call centers and businesses streamline their multi-channel communication efforts. The platform boasts features such as auto-dialing, call distribution, voice response systems, and a scripting module for enhanced functionality. Users can also access real-time reporting on agent performance metrics, including call duration and effectiveness. Moreover, Ytel is compatible with both iOS and Android devices, providing flexibility for on-the-go management. Enhance your communication capabilities in any programming language and accelerate your production timelines. With a focus on high uptime and substantial capacity for SMS and voice channels, Ytel provides robust bandwidth for large-scale messaging through a single API. While your business excels in its core areas, it’s essential to integrate and elevate customer engagement to optimize operational efficiency further. This allows for a more cohesive approach to handling customer interactions and ensuring satisfaction.
API Access
Has API
API Access
Has API
Integrations
Centrex Software
Chatbox
Gong
HubSpot Marketing Hub
Keap
QuickMail
Salesforce
Salesforce Marketing Cloud
Shape Software
Skywave CRM
Integrations
Centrex Software
Chatbox
Gong
HubSpot Marketing Hub
Keap
QuickMail
Salesforce
Salesforce Marketing Cloud
Shape Software
Skywave CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Unity4
Country
Australia
Website
www.unity4.com/rapport-cms/
Vendor Details
Company Name
Ytel
Founded
2012
Country
United States
Website
www.ytel.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration