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Description
Qualtrics Customer Experience software is an advanced solution designed to help organizations deliver exceptional customer interactions at scale. It consolidates data from multiple touchpoints such as surveys, calls, emails, chat, and digital behavior into unified customer profiles. With AI-driven analytics, the platform uncovers insights, predicts future behavior, and provides actionable recommendations to improve experiences. Businesses can identify at-risk customers early and implement targeted strategies to reduce churn and retain loyalty. The platform supports omnichannel experience management, ensuring seamless and consistent interactions across all customer touchpoints. Real-time dashboards and alerts allow teams to respond quickly to emerging issues and changing customer expectations. Automated workflows help streamline operations by routing feedback and triggering actions without manual intervention. Qualtrics also connects customer experience data to business outcomes, enabling organizations to measure the impact on revenue and performance. Its integration capabilities allow it to work seamlessly with existing systems and tools. Ultimately, Qualtrics helps organizations transform customer feedback into meaningful actions that drive growth and long-term success.
Description
SatisMeter can identify unhappy customers via email, mobile apps, and web.
SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners.
The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities.
Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.
API Access
Has API
No
API Access
Has API
No
Integrations
Chattermill
Yes
Kapiche
Yes
Salesforce
Yes
Slack
Yes
Wufoo
Yes
Zapier
Yes
Adobe Marketo Engage
Yes
Customer.io
No
Jira
Yes
Prodsight
No
Integrations
Chattermill
Yes
Kapiche
Yes
Salesforce
Yes
Slack
Yes
Wufoo
Yes
Zapier
Yes
Adobe Marketo Engage
No
Customer.io
Yes
Jira
No
Prodsight
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$49.00/month
SatisMeter pricing is base on the number of gathered responses
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
www.qualtrics.com/customer-experience/
Vendor Details
Company Name
SatisMeter
Founded
2015
Country
Czech Republic
Website
www.satismeter.com
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Forms Automation
Approval Process Control
No
Archiving & Retention
Yes
Collaboration
Yes
Document Indexing
No
Drag & Drop
Yes
Full Text Search
Yes
Remote Document Access
Yes
Rules-Based Workflow
No
Text Editing
Yes
Version Control
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
Yes
Skip Logic
No
Supports Audio / Images / Video
No
