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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Unite your remote workforce with genuine team presence through automated selfies, effortless one-click video calls, and continuous updates on their status throughout the day. PukkaTeam enhances your connectivity by providing real-time snapshots and utilizing advanced facial recognition to identify who is present at their workstation. Say goodbye to the hassle of forwarding calls to vacant desks, as PukkaTeam allows you to engage with your colleagues' faces, fostering a sense of belonging, enhancing company culture, and strengthening team dynamics! Stay connected with your remote team, whether they are in a different part of the office or working from home, without the need for complicated installations. PukkaTeam operates directly from your browser; just log in, and you're ready to go. You can easily initiate video calls with integrated options simply by hovering over a teammate’s snapshot, making collaboration seamless and efficient. By prioritizing real presence, PukkaTeam ensures that communication remains vibrant and effective, ultimately supporting a more cohesive work environment.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Skype
Slack
Zendesk

Integrations

Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Skype
Slack
Zendesk

Pricing Details

$7 per user per month
Free Trial
Free Version

Pricing Details

$8.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

isev

Country

United Kingdom

Website

pukkateam.com

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Alternatives

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