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Average Ratings 0 Ratings
Description
Utilize Promoter Ninja for NPS to distribute Net Promoter Score (NPS) surveys to your clients and gather their feedback efficiently. This platform allows for segmented analysis with a single interaction, simplifying the process of understanding customer insights. Additionally, Promoter Ninja for NPS supports sending surveys in various languages, catering to a diverse customer base. By leveraging these features, businesses can enhance their customer engagement and improve overall satisfaction.
Description
We provide the most straightforward solution for distributing Employee Net Promoter Score® Surveys, allowing you to send them monthly or quarterly through text messages or email. For employees working in remote locations, relying solely on email surveys can be ineffective; that’s why we stand out as the sole provider offering both SMS text and email surveys for eNPS. You can segment eNPS results by various criteria such as location, department, and manager, ensuring you have tailored insights. Whether you choose to send surveys via text or email, you can schedule them to be sent automatically on a monthly or quarterly basis, guaranteeing anonymity for all respondents. The Employee Net Promoter Score® is derived from a straightforward question: How likely are you to recommend working here to a friend? Responses are rated on a scale from 0 to 10, where a score of 9 or 10 designates a promoter, while a score of 6 or lower indicates a detractor, and those scoring 7 or 8 are considered neutral. Our service allows you to send completely anonymous eNPS surveys to any selected group of employees—be it a specific team or the entire workforce—at intervals you determine, providing valuable feedback on employee satisfaction. With our approach, you can confidently monitor and improve workplace culture over time.
API Access
Has API
No
API Access
Has API
No
Integrations
SendGrid
No
Slack
No
Pricing Details
$10.00/month
Starting Price $12.31/month 1,000 surveys
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Hoshinplan Strategy
Founded
2015
Country
Spain
Website
www.promoter.ninja/
Vendor Details
Company Name
eNPS
Country
United States
Website
www.enps.co
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes