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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Description

Xpress Technologies provides two editions of its XpressCharts software designed to enhance operational efficiency and optimize reimbursements while reducing risks. The XpressCharts system is both customizable and scalable, making it suitable for various medical practices. Its innovative Chief Complaint templates ensure that each patient interaction maintains a high level of quality and consistency. User-friendly in its design, XpressCharts can be mastered quickly by anyone familiar with using an ATM, proving that it won’t hinder productivity. For those transitioning, Xpress offers the XpressCharts Classic paper version as a temporary solution before fully adopting the XpressCharts EHR system. Notably, XpressCharts is the sole product available that combines paper documentation with certified ePrescribing and patient education tools. This software stands as a comprehensive answer for all documentation needs, integrating smoothly with both hospital enterprise systems and the Xpress Practice Management software. It is particularly well-suited for General Practices as well as Urgent Care facilities, making it a versatile choice in the healthcare sector. Additionally, Xpress Technologies prioritizes customer support, ensuring users receive assistance whenever necessary.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Qualtrics XM Platform Yes 
Zapier Yes 

Integrations

Qualtrics XM Platform No 
Zapier No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$500 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Press'nXPress

Founded

2018

Country

Canada

Website

pressnxpress.com

Vendor Details

Company Name

XpressTechnologies

Founded

1984

Country

United States

Website

www.xpresstechnologies.com/xpresscharts

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Electronic Medical Records (EMR)

Appointment Management Yes 
Charting Yes 
Compliance Tracking Yes 
E-Prescribing Yes 
E/M Coding Yes 
HIPAA Compliant Yes 
Handwriting Recognition No 
Integrated Telehealth No 
MIPS Certified No 
Meaningful Use Certified Yes 
ONC-ATCB Certified Yes 
Patient Portal No 
Self Service Portal Yes 
Voice Recognition Yes 

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