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Description

PaceKB stands out as a robust provider of knowledge base solutions, ensuring continuous support and fostering collaboration within organizations throughout the year. Our offerings include two primary types of knowledge bases: the Protected Knowledge Base, designed for internal teams and secure customer sites, and solutions tailored for customer engagement. These solutions are not only user-friendly but also cost-effective, incorporating advanced white-label options that allow for extensive customization of your knowledge base. Additionally, we provide AI-driven tools aimed at enhancing the efficiency of content management, ensuring that all your requirements are met seamlessly. By choosing PaceKB, you empower your team with a comprehensive resource that adapts to the evolving needs of your business.

Description

Information equates to influence, and applying that knowledge enhances effectiveness. Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Campaign Monitor No 
Crowdin No 
Happeo No 
Lokalise No 
Mailchimp No 
Okta No 
Pendo No 
Quaeris No 
Slack No 
Squelch No 
Strategy Overview No 
Truto No 
Zapier No 
Zendesk No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Gather No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Campaign Monitor Yes 
Crowdin Yes 
Happeo Yes 
Lokalise Yes 
Mailchimp Yes 
Okta Yes 
Pendo Yes 
Quaeris Yes 
Slack Yes 
Squelch Yes 
Strategy Overview Yes 
Truto Yes 
Zapier Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Gather Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

$20/user/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$15 per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PaceKB

Founded

2023

Country

United Kingdom

Website

www.pacekb.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/guide/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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