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ease
features
design
support

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Description

Managers in departments frequently lack the call insights necessary for informed decision-making. This crucial data can be difficult to retrieve, overly complex to gather, or only accessible from past records. You may find yourself facing all these challenges simultaneously. With PBXDom, you can effortlessly begin tracking phone call activities and system usage, obtaining vital information in mere seconds. The installation process is straightforward, and the dashboards can be tailored to highlight the insights that matter most to you. Uncover chances to optimize resource allocation, identify your highest achievers, and much more. Additionally, receive alerts whenever someone in your team dials 911, allowing for prompt resource mobilization. You can also anticipate your estimated bill before it arrives, enabling proactive measures to avoid unpleasant surprises. Embrace the power of data-driven decisions and enhance your operational effectiveness.

Description

A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CX
ActiveCampaign
Agile CRM
Airtable
Amazon S3
Amazon Simple Notification Service (SNS)
Avaya Experience Platform
Capsule
FreePBX
Google Calendar
HubSpot Customer Platform
Kayako
Salesforce
Slack
Smartsheet
Sugar Sell
Twilio
Vtiger CRM
Zapier
Zoho CRM

Integrations

3CX
ActiveCampaign
Agile CRM
Airtable
Amazon S3
Amazon Simple Notification Service (SNS)
Avaya Experience Platform
Capsule
FreePBX
Google Calendar
HubSpot Customer Platform
Kayako
Salesforce
Slack
Smartsheet
Sugar Sell
Twilio
Vtiger CRM
Zapier
Zoho CRM

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PBXDom

Founded

2013

Country

United States

Website

www.pbxdom.com

Vendor Details

Company Name

Connections

Founded

1986

Country

United States

Website

www.callaccounting.com/call-accounting-voice-analytics/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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