Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
Description
ETMS was built from scratch utilizing the Oracle Case Method, which is bolstered by the Oracle Designer Suite's software engineering tools. By leveraging Oracle's enterprise database for implementation, the solution is designed to accommodate organizations of any size, ensuring scalability. Version 5.0 introduces a range of new features, with the most significant change being the hosting environment itself. In addition to this, numerous enhancements have been made to its core functionality. A comprehensive document transmittal and archiving system has been integrated, along with improvements to the inventory management features. The eTMS system effectively manages tool room controls, reservations, planning, calibration for precision tools, procurement, specification management, and overall tool inventory oversight. Whether you need to track hundreds of tools or millions, eTMS stands out as an optimal choice for effective management. Its versatility and robust features make it suitable for any organization looking to streamline their tool management processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Oracle Service
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oracle
Country
United States
Website
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Vendor Details
Company Name
Tadcon
Website
www.tadcon.com
Product Features
Product Features
Tool Management
Calibration Management
No
Fixed Asset Management
No
Issue & Return Management
No
Job Costing
No
Maintenance Scheduling
No
Order Management
Yes
Tool Kitting
No