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Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
Description
Give your agents a desktop that is enhanced to meet the changing expectations of customers and empower them to deliver personalized, meaningful and efficient service. Upstream Works desktop solutions for omnichannel experiences will help you create better experiences. Unified agent desktop with productivity features and visibility of all channels and applications to improve CX and FCR. Convenient flexibility of channels with voice, email and web chat, messaging, video, social, co-browsing, bots, conversational artificial intelligence, and more. Integrate with any AI, business application or CRM system to streamline processes and increase agent productivity. Improve business outcomes using real-time and historic omnichannel Dashboards and reports, including FCR, CES and bot analytics.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oracle
Country
United States
Website
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Vendor Details
Company Name
Upstream Works
Founded
1995
Country
Canada
Website
www.upstreamworks.com
Product Features
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
