Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
Description
You can now instantly see what your users see and help them to get onboard.
Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support.
1. You can see what your user sees in one click.
2. Scroll and click with YOUR mouse on THEIR screen.
3. You can do this immediately via live chat or by calling them.
Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshchat
No
Intercom
No
LiveChat
No
Oracle Service
Yes
Salesforce
No
WhosOn
No
Zendesk
No
Integrations
Freshchat
Yes
Intercom
Yes
LiveChat
Yes
Oracle Service
No
Salesforce
Yes
WhosOn
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$18 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oracle
Country
United States
Website
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Vendor Details
Company Name
Upscope
Founded
2016
Country
United Kingdom
Website
upscope.io
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
No
Screen Sharing
Annotations / Drawing Tools
No
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
No
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No