Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.

Description

The Oracle Fusion Data Intelligence platform represents the evolution of the Oracle Fusion Analytics Warehouse, specifically designed for Oracle Fusion Cloud Applications; it seamlessly integrates business data with readily available analytics and prebuilt AI and machine learning models to enhance insights and expedite the transformation of decision-making into actionable outcomes. By moving past traditional dashboards and reports, users can utilize prebuilt applications that provide insights and AI/ML-driven recommendations for more effective actions. With access to over 2,000 best-practice key metrics, dashboards, and reports related to ERP, SCM, HCM, and CX, organizations can effectively assess their performance against set objectives. Additionally, the platform offers comprehensive 360-degree views of essential business entities by linking data from various Fusion Cloud Applications and other sources. Users can harness the power of prebuilt AI/ML models to forecast business outcomes and gain critical insights while also having the flexibility to create custom content tailored to their own data, analytics, and applications. This versatility makes the platform an invaluable tool for businesses looking to enhance their operational effectiveness and strategic planning.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Analytics Cloud No 
Oracle Fusion Cloud EPM No 
Oracle Fusion Cloud ERP No 
Oracle Fusion Cloud HCM No 
Oracle Fusion Cloud Procurement No 
Oracle Fusion Cloud SCM No 
Oracle Service Yes 

Integrations

Oracle Analytics Cloud Yes 
Oracle Fusion Cloud EPM Yes 
Oracle Fusion Cloud ERP Yes 
Oracle Fusion Cloud HCM Yes 
Oracle Fusion Cloud Procurement Yes 
Oracle Fusion Cloud SCM Yes 
Oracle Service No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Oracle

Country

United States

Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/business-analytics/fusion-data-intelligence-platform/

Product Features

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Alternatives

Alternatives

eQuipMe Reviews

eQuipMe

Aspire Systems