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Description

OpenText Core Journey transforms customer experience by capturing real-time event data and turning it into actionable insights for marketing and CX teams. Its integrated analytics reveal patterns across channels, allowing organizations to break down silos and understand customer behavior at a deeper level. With AI-enhanced orchestration, the platform automatically triggers personalized messages and actions based on contextual signals. The cloud-native design supports rapid deployment, fast iteration, and enterprise scalability. Business users benefit from intuitive tools that require no coding, making journey mapping and automation more accessible. By visualizing performance and integrating with downstream systems, Core Journey helps teams align around shared customer goals. Its ability to personalize every moment improves loyalty and strengthens overall digital engagement. The result is a smarter, more responsive customer journey strategy rooted in data and continuous optimization.

Description

OpenText Process Automation is a powerful low-code development platform for building and managing business process automation and dynamic case management solutions tailored to evolving customer, employee, and partner demands. It accelerates application development by leveraging intuitive drag-and-drop tools, reusable building blocks, and pre-built accelerators, cutting down time-to-market and development expenses. The platform seamlessly connects and orchestrates data flows across various enterprise systems, enabling end-to-end automation and more efficient workflows. With embedded business intelligence, users gain real-time, actionable insights through customizable reports that simplify decision-making. The solution supports collaborative development, allowing business experts and developers to work together and increase agility. Its cloud-native architecture offers deployment flexibility on-premises, hybrid, or fully in the cloud, adapting to organizational strategies. OpenText Process Automation also includes mobile-first design principles, empowering users to access and manage workflows from any device. It integrates easily with enterprise content management and robotic process automation tools to deliver comprehensive process optimization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveScale No 
Arxes Data Management No 
Data443 Global Privacy Manager No 
FADEL ARC No 
Global Shop Solutions No 
LawPort No 
Objective Trapeze No 
OpenText Core Content Management No 
OpenText MBPM No 
SAP Ariba No 
Salesforce No 
SmartDocuments No 
edijet No 

Integrations

ActiveScale Yes 
Arxes Data Management Yes 
Data443 Global Privacy Manager Yes 
FADEL ARC Yes 
Global Shop Solutions Yes 
LawPort Yes 
Objective Trapeze Yes 
OpenText Core Content Management Yes 
OpenText MBPM Yes 
SAP Ariba Yes 
Salesforce Yes 
SmartDocuments Yes 
edijet Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/core-journey

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/process-automation

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Product Features

Business Rules Management Systems (BRMS)

Access Control / Permissions Yes 
Code Development Environment Yes 
Deploy Across Platforms Yes 
Flexible Hosting Options Yes 
Lifecycle Management Yes 
No Code Development Yes 
Simulation Yes 
Validation Tools Yes 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs Yes 
Calendar Yes 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards No 
Headless CMS Yes 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions No 
Version Control Yes 
Wiki No 
Workflow Management Yes 

Alternatives

Alternatives