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Description
Whether deployed on-premises or in the Cloud, CX-E provides flawless integration with leading communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, enhancing any existing telephony and email system. It boasts industry-leading features, including comprehensive voice message encryption from start to finish. Users can benefit from a mobile app that enables single number reach, intelligent call forwarding, distinct separation of business and personal calls, inbound call screening, and protection of mobile numbers. The system consolidates voicemail, email, and fax into a unified inbox for ease of access. It also offers text-to-speech, voicemail transcription, and secure messaging features. With speech-enabled technology, users can access their calendars, emails, faxes, and voicemails hands-free and eyes-free. Additionally, the federated presence feature allows users to play personalized greetings based on their calendar availability. CX-E accommodates multiple attendants, provides speech-recognition interfaces, customizable greetings for various departments, multilingual options, and scheduled messages. Furthermore, it enables tailored automated outreach through telephone calls or text messages, enhancing communication efficiency across the board. This comprehensive solution is designed to streamline communication processes and improve overall productivity.
Description
Listening to voice messages can often be a cumbersome and time-consuming task. VoxSciences™ revolutionizes this process by converting voice messages into text, allowing them to compete equally with email, SMS, and instant messaging while bringing along benefits like textual search capabilities. Our innovative VERBS (Virtual Engine for Recognition of Basic Speech) technology seamlessly transforms voice messages into text and delivers them through options such as email, SMS, or an API interface. The voicemail-to-text service is perfect for both individual and corporate voicemail systems. For organizations that require high-volume voice message transcription, our XML API is particularly beneficial, serving larger companies engaged in Voice of the Customer analysis, comment lines, and network or PABX operators and affiliates. Voice of the Customer represents a strategic market research approach that yields a comprehensive understanding of customer desires and requirements, analyzing feedback collected from a variety of channels, including email, web platforms, and IVR surveys. This method not only enhances customer satisfaction but also helps organizations tailor their services to better meet evolving consumer needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence
Integrations
Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Momence
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
opentext.com
Vendor Details
Company Name
VoxSciences
Website
www.voxsci.com
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
