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Description

Oktopost's social media management, social listening, and employee advocacy solutions enable B2B organizations to amplify their brand on social media and measure the real impact of this channel on the business. Oktopost allows marketers to better engage with customers and prospects, get actionable insights, and prove ROI.

Description

Elevate your customer service by transitioning from traditional social listening tools to advanced AI conversational bots. Stay informed with the latest trends in online listening and data analytics for better insights. Participate actively in conversations that incorporate customer service strategies online. Amplify your customer service approach through multichannel AI automation techniques. Keep a close eye on critical online discussions that impact your brand's reputation. By utilizing an AI-driven online listening and data analysis engine, you can gain meaningful insights that allow you to effectively oversee your brand's image. Consolidate your social media profiles into a single online brand management platform. Interact with both existing and potential customers across various web channels to boost customer satisfaction levels. Transform the customer experience by embracing innovative technology solutions. Enhance your brand communications by incorporating AI conversational bots, ensuring you not only meet but surpass audience expectations. This integration of technology will ultimately foster stronger relationships between your brand and its customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
LinkedIn Yes 
X (Twitter) Yes 
Axis LMS Yes 
Bitly Yes 
Easyflow Yes 
Eloqua Yes 
Feedly Yes 
GIPHY Yes 
Google Analytics Yes 
Instagram No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Salesforce Yes 
Salesforce Agentforce Marketing Yes 
Shift Yes 
Stackreaction Yes 
Sugar Market Yes 
WordPress Yes 
Zapier Yes 

Integrations

Facebook Yes 
LinkedIn Yes 
X (Twitter) Yes 
Axis LMS No 
Bitly No 
Easyflow No 
Eloqua No 
Feedly No 
GIPHY No 
Google Analytics No 
Instagram Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Salesforce No 
Salesforce Agentforce Marketing No 
Shift No 
Stackreaction No 
Sugar Market No 
WordPress No 
Zapier No 

Pricing Details

POA
Pricing depends on number of users and functional requirements
Free Trial No 
Free Version No 

Pricing Details

$299 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Oktopost

Founded

2011

Country

Israel

Website

www.oktopost.com

Vendor Details

Company Name

SentiOne

Founded

2011

Country

Poland

Website

sentione.com

Product Features

Employee Advocacy

Content Controls / Compliance Yes 
Content Library Creation Yes 
Mobile Access Yes 
Post Scheduling Yes 
Push / Email Notifications Yes 
Reporting / Analytics Yes 
Social Sharing Gamification Yes 
Tiered User Permissions Yes 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts No 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Social Selling

Automated Publishing Yes 
Compliance Management Yes 
Content Discovery Yes 
Content Management Yes 
Employee Advocacy Yes 
Gamification Yes 
Lead Engagement Yes 
Performance Metrics Yes 
Pre-Approved Content Library Yes 
Single Sign On Yes 
Social Media Monitoring Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Alternatives

Alternatives